What Do I Need to Do in Order to Play The Elder Scrolls Online: Tamriel Unlimited?

ZOS_AmeliaR

Hey everyone!

Since we launched The Elder Scrolls Online: Tamriel Unlimited, we've seen lots of players, both new and returning, interested in jumping into the game. Based on the questions we've been receiving, we've put together the following guides to ensure everyone who wants to play ESO can find the relevant resources in our knowledge base. Please take a look through the resources listed below and follow the steps that fit your situation.

I'm new (bought the game on/after March 17).

I played during beta but never purchased the game.

I bought ESO before Tamriel Unlimited launched, but I never played.

I bought ESO on Steam.

I haven't bought the game, but I was able to login just fine on March 17/18, and now I can't.

I played ESO at or after launch, but I haven't played in a long time.

I've played ESO since launch.

Additional Resources

Why am I receiving a "Your login information was incorrect" message when attempting to log into the game?

I'm having issues patching my client.

• Why does the game take so long to download/patch?
• Receiving error message "PatchManifestError_VersionFail"
• Receiving error message "DownloadError_InvalidMetaFile"
• Receiving error message "DownloadError_NotEnoughSpace"

I can't remember my UserID or password.

• How do I get my UserID if I forgot it?
• What is a UserID and what is it used for?
• Can I change my UserID?

• How do I change my password?
• The password reset link isn't working. What can I do?

ZOS_AmeliaR

I'm new (bought the game on/after March 17).

Select one:

• I purchased the game from The Elder Scrolls Online PC/Mac store.
• I purchased the game from an authorized retailer.

ZOS_AmeliaR

I played during beta but never purchased the game.

If you participated in an ESO beta event but never purchased the game, you will need to do so in order to play The Elder Scrolls Online: Tamriel Unlimited. You can purchase a digital copy of ESO directly through our PC/Mac store or from an authorized retailer.

Once you've purchased ESO, you can download and install the game directly from your ESO account page. Please note that if you purchased the game from anywhere other than the ESO PC/Mac store, you will need to apply to your account the unique Game Registration Code provided to you with your purchase. If you buy a digital copy of the game from the ESO PC/Mac store, the necessary game code will be automatically applied to your account.

ZOS_AmeliaR

I bought ESO before Tamriel Unlimited launched, but I never played.

If you don't already have the game installed

1. Log into your ESO account at https://account.elderscrollsonline.com (if you don't have an account, please create one)
2. Click "Download Game"
   • If the "Download Game" button is not available, make sure you have redeemed to your account the unique Game Registration Code that came with your purchase of ESO.

If you have the game installed

1. Open your ESO launcher
2. Allow your client to update if necessary
3. Press PLAY

ZOS_AmeliaR

I bought ESO on Steam.

• How do I play The Elder Scrolls Online: Tamriel Unlimited from Steam?
• Where is my CD Game Code?

ZOS_AmeliaR

I haven't bought the game, but I was able to login just fine on March 17/18, and now I can't.

For a short time following the launch of The Elder Scrolls Online: Tamriel Unlimited, some beta participants were able to download and play ESO without having redeemed a valid Game Registration Code. This issue has since been resolved, and players will need to have purchased ESO in order to play it.

For more information, please refer to this knowledge base article.

ZOS_AmeliaR

I played ESO at or after launch, but I haven't played in a long time.

If you no longer have the game installed

1. Log into your ESO account at https://account.elderscrollsonline.com
2. Click "Download Game"

If you still have the game installed

1. Open your ESO launcher
2. Allow your client to update as necessary
3. Press PLAY

ZOS_AmeliaR

I've played ESO since launch.

1. Open your ESO launcher
2. Allow your client to update as necessary
3. Press PLAY