So I got stuck...

Heinzy

And now I need to pay to /stuck because?... huh?

ers101284b14_ESO

Heinzy wrote: »

And now I need to pay to /stuck because?... huh?

You don't have to pay. Your armor will decrease though so unequip armor then /unstuck then put clothes back on.

cjmarsh725b14_ESO

ers101284b14_ESO wrote: »

show previous quotes

Heinzy wrote: »

And now I need to pay to /stuck because?... huh?

You don't have to pay. Your armor will decrease though so unequip armor then /unstuck then put clothes back on.

You can do /unstuck? Does that work on forward camps?

DenverRalphy

Group with somebody, then "Travel to player". That'll get you unstuck for free.

rorcusb16_ESO

or bring up ya guild roster and travel to anyone..

ZOS_AmeliaR

To clarify, /stuck no longer kills your character instantly. Instead, it will give you the option of paying a small gold fee to teleport to a nearby wayshrine. This is true for all areas of the map.

(EDITED to provide more accurate information)

kaosodin

Really, I did not know that.

Ty

ThePonzzz

The travel to feature only works if you haven't caused something to follow you close by. Sometimes you're still stuck in combat too.

Auldjohn

I had to pay GP when my toon was literally entangled in trees near the end of a Quest for which "stuck" was the only remedy. When I was first entangled, I tried many movement keys and jumping with no solution, nor did /reloadui help. I submitted a /bug report with screenshot.

Logging out, I waited several minutes, then returned -- but still entangled. Again I tried every conceivable key to move jump. I could literally inch the character a bit, but stayed firmly entangled in the cluster of tree trunks, branches and leaves. /reloadui had no effect.

I submitted another /bug report with screenshot. Frustrated, I logged out of ESO, and waited until the next day to try again. Out of game, I submitted an e-mail Support Request -- but no response yet. Lack of response is extremely unusual.

I didn't return to the character for several days.

However, after submitting many /bug reports with screenshots, and an e-mail Support Request, when I returned to the character, it was still entangled! No movement key or jump would extricate me. /reloadui had zero effect. I was forced to use /stuck -- or abandon the character.

After /stuck, the character transported to a Wayshrine [/b]but was charged GP[/b]. I submitted anoter /bug report and e-mail Support Request. In each I asked for problem escalation, and to be reimbursed the GP charged for /stuck, since it was the only resolution for a reported bug-related "stuck" situation.

(Note: I included my Account Name and e-mail address in the /bug report and e-mail Support Request).[/b]

To this day no reply, acknowledgement, fix, or GP reimbursement from Support.

REQUEST TO ZOS_ADMIN:

FYI, I've participated in ESO since early Closed Beta, mid-August, 2013. This is not a negative post, but a public request for GM/Admin investigation and escalation of the entanglement issue, GP reimbursement, and lack of response to /bug reports and e-mail Support Requests for this problem.

The lack of response is a first for me. Throughout my experience with ESO, starting with my first August 2013 Beta session, Customer Support by ZOS and the ESO Support has been outstanding and exemplary.

I look forward to a similar resolution of this situation as well.

I'll review my characters on both NA and EU Megaservers to find the one standing at a Wayshrine after being stuck. The megaserver, character name, and scenario are essential to identify the location.

Alternatively, I may have a screenshot. If I can find a screenshot that illustrates the stuck character, how do I submit it to ESO Support? The Support Request form doesn't allow images. With no response received, I can't "reply" to attach an image.

TIA

Worstluck

Actu

Auldjohn wrote: »

Alternatively, I may have a screenshot. If I can find a screenshot that illustrates the stuck character, how do I submit it to ESO Support? The Support Request form doesn't allow images. With no response received, I can't "reply" to attach an image.

Not sure if this will help you, but when you submit a support ticket in game, there is a little checkbox that states something like "Include Screenshot?". That will allow you to include a screenshot automatically when you submit the ticket. Hope this helps!

twev

Worstluck wrote: »

Actu

show previous quotes

Auldjohn wrote: »

Alternatively, I may have a screenshot. If I can find a screenshot that illustrates the stuck character, how do I submit it to ESO Support? The Support Request form doesn't allow images. With no response received, I can't "reply" to attach an image.

Not sure if this will help you, but when you submit a support ticket in game, there is a little checkbox that states something like "Include Screenshot?". That will allow you to include a screenshot automatically when you submit the ticket. Hope this helps!

He does mention in the 1st, 3rd, and 5th paragraphs that he submitted bug reports with screenshots.

Worstluck

twev wrote: »

show previous quotes

Worstluck wrote: »

Actu

Auldjohn wrote: »

Alternatively, I may have a screenshot. If I can find a screenshot that illustrates the stuck character, how do I submit it to ESO Support? The Support Request form doesn't allow images. With no response received, I can't "reply" to attach an image.

Not sure if this will help you, but when you submit a support ticket in game, there is a little checkbox that states something like "Include Screenshot?". That will allow you to include a screenshot automatically when you submit the ticket. Hope this helps!

He does mention in the 1st, 3rd, and 5th paragraphs that he submitted bug reports with screenshots.

Lol oops....that's what I get for trying to using my crappy phone!

Srugzal

ZOS_AmeliaR wrote: »

To clarify, /stuck costs a small gold fee if you use it in Cyrodiil. Elsewhere, it will just kill your character and deteriorate any gear you have equipped at the time.

Hint: Take everything off. Seriously, no-fee instatravel. Back to being the exploit it was in beta, only now with a workaround. Thanks for the tip, @ZOS_AmeliaR.

So, seriously, no embedded bug report any more? Just a get out of jail free card? Or just another of those "keep abusing it and you'll find out" manholes?

Caroloces

ZOS_AmeliaR admin
1:45PM Staff Post
To clarify, /stuck costs a small gold fee if you use it in Cyrodiil. Elsewhere, it will just kill your character and deteriorate any gear you have equipped at the time.

Hmmm. I don't think that's true. I was playing with my lvl 32 templar in shadowfen yesterday and I got stuck in some rocks and couldn't move. I tried doing /stuck and was given the message that it would kill my character and I'd have to pay a travel fee (I think it was around a 180 gold) to travel to a wayshrine. I was reluctant to do that so I tried some alternate methods that eventually got me unstuck.

nerevarine1138

Are we really complaining about a 50g penalty for not taking off your armor before doing /stuck?

Lalai

ZOS_AmeliaR wrote: »

To clarify, /stuck costs a small gold fee if you use it in Cyrodiil. Elsewhere, it will just kill your character and deteriorate any gear you have equipped at the time.

@ZOS_AmeliaR I actually don't think that's true. Unless it's been changed in the past two or so weeks. I got stuck coming out of a door in the Greenshade VR 3 area and had to use /stuck (the door was no longer intractable, and I couldn't move or anything).. upon typing /stuck I was charged a fee of 124 gold, the cost of teleporting to a wayshrine (it even informed me that'd be the cost). It didn't kill me.

Worth noting that /stuck also did not fix the issue for me, and eventually I had to contact customer support. An e-mail to support (not as a bug report, but a support request) got the issue fixed in about 20 minutes for me.

For sure though, it charged a fee and did not kill my character.

Update: Tried it just now in game.. got the same thing, but cost is a little higher because cost of wayshrine goes up if you've used it recently and all that... and then slowly goes back down.

Auldjohn

Worstluck wrote: »

Actu

show previous quotes

Auldjohn wrote: »

Alternatively, I may have a screenshot. If I can find a screenshot that illustrates the stuck character, how do I submit it to ESO Support? The Support Request form doesn't allow images. With no response received, I can't "reply" to attach an image.

Not sure if this will help you, but when you submit a support ticket in game, there is a little checkbox that states something like "Include Screenshot?". That will allow you to include a screenshot automatically when you submit the ticket. Hope this helps!

I did attach a screenshot for each /bug report.

The final mention of "screenshots" to attach to an e-mail Support Request was for in-game personal screenshots I took while entangled in the tree, not the bugreport named screenshot submitted when I composed each /bug.

ZOS_AmeliaR

You all are correct, this is not just in Cyrodiil but rather is true for all areas of the map. I've gone ahead and edited my previous comment to reflect this. Thanks for catching that!

GTech_1

Suggestion: Offer 1 or 2 "freebies" every 24 hours.
Notify the player that they are about to use 1 of their freebies in the /stuck popup.
If you don't do this, it seems rather punitive to a player that is just exploring the map.

This would also keep people from complaining about being stuck by the mesh and/or collision mechanics due to a valid bug, with them then going on to say "to top it all off, I was charged a GP fee".

I believe these complaints are valid, regardless of the size of the GP cost.

Mortosk

ZOS_AmeliaR wrote: »

To clarify, /stuck no longer kills your character instantly. Instead, it will give you the option of paying a small gold fee to teleport to a nearby wayshrine. This is true for all areas of the map.

(EDITED to provide more accurate information)

And if a character gets stuck and doesn't have the 146 gold on them? Such as a bank mule or low level character just starting out...

Gotcha there! Boundless foresight at ZOS.

Maybe you can just put in a /suicide command too so we can kill ourselves if that should happen.

AngryWolf

Ya...I posted about this earlier. It's not our fault the game has areas you can get stuck in. Why charge us anything at all?? It's like a punishment for exploring. We paid for the game, now monthly subs, why THIS. In the grand scheme of it all, it's not a lot of money and not a big deal, but it puts a sour taste in your mouth.

Darlgon

AngryWolf wrote: »

Ya...I posted about this earlier. It's not our fault the game has areas you can get stuck in. Why charge us anything at all?? It's like a punishment for exploring. We paid for the game, now monthly subs, why THIS. In the grand scheme of it all, it's not a lot of money and not a big deal, but it puts a sour taste in your mouth.

Thats easy.. another poster already mentioned people exploited it in Beta.. From other reports and the patch notes Monday they continue to do so... Some people were exploiting the "stuck" command to move and steal Elder Scrolls to their closest controlled wayshrine in AVA. Which is why it now drops in place if a person does /stuck. If there is an exploit, people will use it.

nerevarine1138

Mortosk wrote: »

show previous quotes

ZOS_AmeliaR wrote: »

To clarify, /stuck no longer kills your character instantly. Instead, it will give you the option of paying a small gold fee to teleport to a nearby wayshrine. This is true for all areas of the map.

(EDITED to provide more accurate information)

And if a character gets stuck and doesn't have the 146 gold on them? Such as a bank mule or low level character just starting out...

Gotcha there! Boundless foresight at ZOS.

Maybe you can just put in a /suicide command too so we can kill ourselves if that should happen.

If you manage to get stuck before you get 146 gold, you have bigger problems.

crislevin

join a guild, travel to guildmate.

Vunter

Auldjohn wrote: »

I had to pay GP when my toon was literally entangled in trees near the end of a Quest for which "stuck" was the only remedy. When I was first entangled, I tried many movement keys and jumping with no solution, nor did /reloadui help. I submitted a /bug report with screenshot.

Logging out, I waited several minutes, then returned -- but still entangled. Again I tried every conceivable key to move jump. I could literally inch the character a bit, but stayed firmly entangled in the cluster of tree trunks, branches and leaves. /reloadui had no effect.

I submitted another /bug report with screenshot. Frustrated, I logged out of ESO, and waited until the next day to try again. Out of game, I submitted an e-mail Support Request -- but no response yet. Lack of response is extremely unusual.

I didn't return to the character for several days.

However, after submitting many /bug reports with screenshots, and an e-mail Support Request, when I returned to the character, it was still entangled! No movement key or jump would extricate me. /reloadui had zero effect. I was forced to use /stuck -- or abandon the character.

After /stuck, the character transported to a Wayshrine [/b]but was charged GP[/b]. I submitted anoter /bug report and e-mail Support Request. In each I asked for problem escalation, and to be reimbursed the GP charged for /stuck, since it was the only resolution for a reported bug-related "stuck" situation.

(Note: I included my Account Name and e-mail address in the /bug report and e-mail Support Request).[/b]

To this day no reply, acknowledgement, fix, or GP reimbursement from Support.

REQUEST TO ZOS_ADMIN:

FYI, I've participated in ESO since early Closed Beta, mid-August, 2013. This is not a negative post, but a public request for GM/Admin investigation and escalation of the entanglement issue, GP reimbursement, and lack of response to /bug reports and e-mail Support Requests for this problem.

The lack of response is a first for me. Throughout my experience with ESO, starting with my first August 2013 Beta session, Customer Support by ZOS and the ESO Support has been outstanding and exemplary.

I look forward to a similar resolution of this situation as well.

I'll review my characters on both NA and EU Megaservers to find the one standing at a Wayshrine after being stuck. The megaserver, character name, and scenario are essential to identify the location.

Alternatively, I may have a screenshot. If I can find a screenshot that illustrates the stuck character, how do I submit it to ESO Support? The Support Request form doesn't allow images. With no response received, I can't "reply" to attach an image.

TIA

Dude.. You knew there was the /stuck command and you caused so much trouble to yourself. The cost isn't that high..

Terminus

Vunter wrote: »

Dude.. You knew there was the /stuck command and you caused so much trouble to yourself. The cost isn't that high..

In the time it took them to wrote that post,
I bet they could have done a quest and made back the cash.
Some people are just crazy.

Mortosk

nerevarine1138 wrote: »

show previous quotes

Mortosk wrote: »

ZOS_AmeliaR wrote: »

To clarify, /stuck no longer kills your character instantly. Instead, it will give you the option of paying a small gold fee to teleport to a nearby wayshrine. This is true for all areas of the map.

(EDITED to provide more accurate information)

And if a character gets stuck and doesn't have the 146 gold on them? Such as a bank mule or low level character just starting out...

Gotcha there! Boundless foresight at ZOS.

Maybe you can just put in a /suicide command too so we can kill ourselves if that should happen.

If you manage to get stuck before you get 146 gold, you have bigger problems.

It could happen!

Mortosk

That'll be 146 gold please!

Auldjohn

Helpful comments and constructive criticisms are appreciated. Negative comments add nothing, so on my part are ignored.

I was an early participant in Closed Beta when /stuck was introduced. It totally slipped my memory that the command now had a cost in GP to prevent exploitation. I fully support efforts by ZOS to reduce or eliminate cheats and exploits in ESO. The cost was never the main issue.

Rather, my concern regarded what appeared to be an unanswered e-mail Support Request for a recurrent, reported bug and which appeared to me to be without alternative remedy.

Since my OP, I received a cordial, explanatory PM from ZOS. That PM, and the helpful ideas by others in this thread, included the suggestion to use Travel to Player if another player was online from either a Group or a Guild mate. That travel moves to a Wayshrine closest to the Group member or Guild mate, and at no cost in GP.

Travel to Player seems obvious to me now, after reading the PM, but did not occur to me during my many attempts to extricate myself from the copse of trees.

The PM was also mentioned that "stuck" refers to dropping through the world or being immovably embedded in a mesh or game object. My character could inch around -- in a sense "move"-- even though being unable to extricate him/herself from that entanglement. By proper definition the character was not actually stuck.

Kudos to all who offered helpful suggestions or insight into the situation. To those who were critical of my posts: I play under the motto: Have Fun!!

Mortosk

Auldjohn wrote: »

Helpful comments and constructive criticisms are appreciated. Negative comments add nothing, so on my part are ignored.

I was an early participant in Closed Beta when /stuck was introduced. It totally slipped my memory that the command now had a cost in GP to prevent exploitation. I fully support efforts by ZOS to reduce or eliminate cheats and exploits in ESO. The cost was never the main issue.

Rather, my concern regarded what appeared to be an unanswered e-mail Support Request for a recurrent, reported bug and which appeared to me to be without alternative remedy.

Since my OP, I received a cordial, explanatory PM from ZOS. That PM, and the helpful ideas by others in this thread, included the suggestion to use Travel to Player if another player was online from either a Group or a Guild mate. That travel moves to a Wayshrine closest to the Group member or Guild mate, and at no cost in GP.

Travel to Player seems obvious to me now, after reading the PM, but did not occur to me during my many attempts to extricate myself from the copse of trees.

The PM was also mentioned that "stuck" refers to dropping through the world or being immovably embedded in a mesh or game object. My character could inch around -- in a sense "move"-- even though being unable to extricate him/herself from that entanglement. By proper definition the character was not actually stuck.

Kudos to all who offered helpful suggestions or insight into the situation. To those who were critical of my posts: I play under the motto: Have Fun!!

Low level farming bots don't pay repair builds, the previous penalty of death didn't effect them. Even high level bots if they are smart just write a script to remove their armor before using /stuck. This on the other hand will effect them, and the thousands of legitimate players of ESO as well.