UNPLAYABLE: eso encountered a fatal error. (Error 11)

adamcavillb16_ESO

Post patch I receive this error after I click play in the launcher. I have run the repair tool 3 x and have cycled through 3 x 20+ GB downloads.

Same error every time.



==================================================================
eso encountered a fatal error. (Error 11)
Description: Client Fatal Error
====================================================================

[reporter]
version = 0.01


[extra]
ProductName = eso
Version = eso.live.1.1.2.990524
branch = live
client.executablebits = 32
client.mode = startup
client.renderertype = D3D11
client.session_start_timestamp = 2014-05-23T10:01:06.335Z
client.timestamp = 2014-05-23T10:01:08.213Z -frme 1-
computer.name = (redacted)
computer.user = (redacted)
cpu.arch = 0
cpu.count = 8
cpu.level = 21
cpu.type = 586
data.depotid = 4000
data.dir = /Zenimax Online/The Elder Scrolls Online/depot/
data.syncm = databuild
data.version = 0.win.0.live.984657
exe.buildnum = 990524
exe.opt = release
exe.reltype = public
exe.type = client
fe.code = 11
fe.descrip = Client Fatal Error
gfx.description = 9.18.13.3750
gfx.deviceid = 4224.626005090.161
gfx.driver = NVIDIA GeForce GTX 580
gfx.vendorid = 4318
mem.physical = 16328
os.osbits = 64
os.platform = windows
os.version = 6.2.9200.
ptime = 0
reportfield.ver = 3
version.major = 1
version.patch = 1
version.subpatch = 2

mucho0

i have the same issue, i contacted the support with no proper solution

Moon_Witch

Same thing here. Really kinda annoyed.

adamcavillb16_ESO

Full reinstall worked for me. I've read that this didn't work for others.

Not the intended patching process I'm sure. 2 days of waiting, uncertainty and frustration can take the shine off a game.

Sointu

Reinstalled once, repaired once and neither worked. Also tried running as an administrator, modifying the UserSettings file, deleting the shadercache.cooked file, getting newest nvidia drivers and still nothing. So, anyone found a fix yet?

seriousham

I've been having the same problem but there is no where that seems to have a "100% guaranteed solution".

Would really appreciate a fix to this problem

Carnster

My Brother has had the same issue starting after the last small patch. Before then he's had no problems with the game. The fixes he's tried have not worked so far. I think a complete reinstall is the only one he's not tried yet.

krin4721b16_ESO

Same here.
I have re-installed the game and the patch's after an error 102. Now I get the Error 11.

Sending me abit angry.

Any Ideas ?

ZOS_PierreL

Hello all,

The error 11 is normaly solved by using the Repair option on the launcher.

Spoiler

Players can repair the files for The Elder Scrolls Online on their computer by following the steps below:

• First, start The Elder Scrolls Online launcher by double clicking on the icon on your desktop.
• Wait for the launcher to finish starting.
• If multiple ESO clients are installed and available through the launcher, make sure to have the correct version highlighted by clicking on it once.
• In the middle of the launcher there will be an entry for Game Options next to an icon of a small cog wheel.
• Open the Game Options dropdown menu and click on the option for Repair.
• Allow the launcher to examine all the files for the game. This may take some time.
• If any files are found to have problems, the launcher will re-download those files.

This should allow you to play the game.

You can also check if all the updates are correctly installed :

Spoiler

- Manually update your launcher. Details on how to do this can be found here.

- If the above step do not resolve your issue, please try the following:

• Open the game installation directory “Zenimax Online” 
• Open the folder named “Launcher”
• Inside the “Launcher” folder, there is a folder named “ProgramData”
• Delete the “ProgramData” folder
• Open the launcher and download update
• Click “Play”

Zarman

Check your antivirus is not blocking eso.exe

Qutayba

As can be seen on this forum, a lot of people are having this issue since the patch - essentially communication between client and server gets cut. Not everyone in my guilds are, but I'm not the only one experiencing this. I don't always get an error message - usually it's just a freeze or CTD.