Can you please tell us how you plan on addressing the guild bank "situation'

babylon · April 2014

Rogallaig · April 2014

ESO is taking yet another hit in credibility over this issue, and the haters are laughing loud at Zenimax's discomfort.

ESO needs to turn this PR nightmare (who wants to start a game where item-duping is rampant?) into a win somehow. They need to make a concerted and publicly-visible effort to identify and punish those found to have knowingly participated in item-duping. They need to reassure the vast majority of players (who had no knowledge of this activity nor participated in it) that the Dev's are in control of the situation, even if its after the fact.

If ESO fails to do this quickly and publicly, I'm afraid that this game will simply end up as yet another failed MMO.

o_0 · April 2014

They will never rollback to that extent, in what MMO has this ever been done? Minor rollbacks yes. but to the extent that this has been going on? Sorry we're SOL. Like it or don't play. That's what it comes down to.

Zolyok · April 2014

I think you're right
Due to the lack of real communication and the absence of reaction from Zeni ( for any problem ) the game is loosing all is credit really fast.
They must restore the game image or else they'll loose the all the trust in the game and that's not something studio can get back.They'll loose player and ruin the game.
The first month is really critical and at this point it's like Zeni as been only debugging a few quest while creating more problem and ignoring some of them.It's like they don't event know what to do and how to do.
Not saying it's completely true but it is looking like and that's even worse

o_0 wrote: »

They will never rollback to that extent, in what MMO has this ever been done? Minor rollbacks yes. but to the extent that this has been going on? Sorry we're SOL. Like it or don't play. That's what it comes down to.

They can react and look to the game log to see who made a huge amount of gold while staying in cities and do something.A rollback is not possible it will punish innocent too.

Noth · April 2014

Zolyok wrote: »

I think you're right
Due to the lack of real communication and the absence of reaction from Zeni ( for any problem ) the game is loosing all is credit really fast.
They must restore the game image or else they'll loose the all the trust in the game and that's not something studio can get back.They'll loose player and ruin the game.
The first month is really critical and at this point it's like Zeni as been only debugging a few quest while creating more problem and ignoring some of them.It's like they don't event know what to do and how to do.
Not saying it's completely true but it is looking like and that's even worse

What more do you want them to say? If you read around, even just look in the stickies, the have acknowledge these major problems and are working on them. Do you really need them to hold your hand constantly telling you it will be alright?

otomodachi · April 2014

Noth wrote: »

Zolyok wrote: »

I think you're right
Due to the lack of real communication and the absence of reaction from Zeni ( for any problem ) the game is loosing all is credit really fast.
They must restore the game image or else they'll loose the all the trust in the game and that's not something studio can get back.They'll loose player and ruin the game.
The first month is really critical and at this point it's like Zeni as been only debugging a few quest while creating more problem and ignoring some of them.It's like they don't event know what to do and how to do.
Not saying it's completely true but it is looking like and that's even worse

What more do you want them to say? If you read around, even just look in the stickies, the have acknowledge these major problems and are working on them. Do you really need them to hold your hand constantly telling you it will be alright?

Yeah, actually. If I hired a contractor to do something to my house, I'd expect something more detailed than "Oh, yeah, I see the problem. I'll fix it." I'd want to know HOW they'll fix it, and how long it will take. Happily, in this case, we already know what it will cost.

We have basically NO RIGHTS in relation to this MMO EXCEPT the right to complain in a civil manner. So, definitely, try to keep it civil. But, we don't own our character. We don't REALLY own the game; if they ban your account permanently, legitimately or by mistake, you're SOL. MMO's are a VERY interesting social structure. So perhaps don't be so surprised that people want to vocalize their frustrations; it's the only legit right we have. *shrug*

EDIT: oh yeah, except EVE.

Zolyok · April 2014

Noth wrote: »

What more do you want them to say? If you read around, even just look in the stickies, the have acknowledge these major problems and are working on them. Do you really need them to hold your hand constantly telling you it will be alright?

I don't want them to be reassuring
I'd like to know what they're doing, what they're planning to do, what are the real problem and some ETA
Saying " We are aware of this and we look about it " it's like saying nothing

Noth · April 2014

otomodachi wrote: »

Noth wrote: »

Zolyok wrote: »

I think you're right
Due to the lack of real communication and the absence of reaction from Zeni ( for any problem ) the game is loosing all is credit really fast.
They must restore the game image or else they'll loose the all the trust in the game and that's not something studio can get back.They'll loose player and ruin the game.
The first month is really critical and at this point it's like Zeni as been only debugging a few quest while creating more problem and ignoring some of them.It's like they don't event know what to do and how to do.
Not saying it's completely true but it is looking like and that's even worse

What more do you want them to say? If you read around, even just look in the stickies, the have acknowledge these major problems and are working on them. Do you really need them to hold your hand constantly telling you it will be alright?

Yeah, actually. If I hired a contractor to do something to my house, I'd expect something more detailed than "Oh, yeah, I see the problem. I'll fix it." I'd want to know HOW they'll fix it, and how long it will take. Happily, in this case, we already know what it will cost.

We have basically NO RIGHTS in relation to this MMO EXCEPT the right to complain in a civil manner. So, definitely, try to keep it civil. But, we don't own our character. We don't REALLY own the game; if they ban your account permanently, legitimately or by mistake, you're SOL. MMO's are a VERY interesting social structure. So perhaps don't be so surprised that people want to vocalize their frustrations; it's the only legit right we have. *shrug*

EDIT: oh yeah, except EVE.

You have no rights in any MMO. This is no different than any other MMO in both problems and communication. Most MMOs that ban players either don't say until the bannings have already happened, or right before the bans happen. The reason for this is by announcing it early it gives those that exploited a much easier time of off loading their stuff (not simply transferring to one, but to many), making effective banning harder to do.

Vocalize frustrations is one thing. Act like there is nothing being done and nothing being communicated is another. Most people act like the latter.

o_0 · April 2014

I'm trying to even think of an MMO where they have admitted to duping and are working on it, usually its just please report "cheaters" or we are investigating this "issue" but no true confirmation that duping exists. Of course we all know the truth....

Zolyok · April 2014

They don't have to hide the dupe problem, the information spread all over the net.Even ppl who don't play mmo are aware of the "TESO dupe matter"

otomodachi · April 2014

Noth wrote: »

otomodachi wrote: »

Noth wrote: »

Zolyok wrote: »

I think you're right
Due to the lack of real communication and the absence of reaction from Zeni ( for any problem ) the game is loosing all is credit really fast.
They must restore the game image or else they'll loose the all the trust in the game and that's not something studio can get back.They'll loose player and ruin the game.
The first month is really critical and at this point it's like Zeni as been only debugging a few quest while creating more problem and ignoring some of them.It's like they don't event know what to do and how to do.
Not saying it's completely true but it is looking like and that's even worse

What more do you want them to say? If you read around, even just look in the stickies, the have acknowledge these major problems and are working on them. Do you really need them to hold your hand constantly telling you it will be alright?

Yeah, actually. If I hired a contractor to do something to my house, I'd expect something more detailed than "Oh, yeah, I see the problem. I'll fix it." I'd want to know HOW they'll fix it, and how long it will take. Happily, in this case, we already know what it will cost.

We have basically NO RIGHTS in relation to this MMO EXCEPT the right to complain in a civil manner. So, definitely, try to keep it civil. But, we don't own our character. We don't REALLY own the game; if they ban your account permanently, legitimately or by mistake, you're SOL. MMO's are a VERY interesting social structure. So perhaps don't be so surprised that people want to vocalize their frustrations; it's the only legit right we have. *shrug*

EDIT: oh yeah, except EVE.

You have no rights in any MMO. This is no different than any other MMO in both problems and communication. Most MMOs that ban players either don't say until the bannings have already happened, or right before the bans happen. The reason for this is by announcing it early it gives those that exploited a much easier time of off loading their stuff (not simply transferring to one, but to many), making effective banning harder to do.

Vocalize frustrations is one thing. Act like there is nothing being done and nothing being communicated is another. Most people act like the latter.

You... you think the level of communication we're getting is good? That's OK, man, it's opinion, opinions can't be wrong BUT I strenuously disagree.

Hrithmus · April 2014

The PR on this game is bad. It's all over. Just google Elder Scrolls online and you'll see....

Randazzo · April 2014

The game has only been officially released for two weeks. Two weeks of progress is not worth the entire future of the game.

There are basically two outcomes.

1. There are no rollbacks. In order to preserve the "happiness" of a vocal minority and save them "hours" of progress, Zenimax leaves the in-game economy permanently destroyed which will ultimately lead to the downfall of the game itself. This has the added bonus of potentially putting gold-sellers mostly out of business.

2. The servers are rolled back, everyone starts over, Zenimax hands everybody a free month. A small percentage of players quit. Added bonus of zeroing out all gold-seller stashes.

But here's the thing, just like everybody else in this thread with the POSSIBLE exception of the ZOS employee, I don't know jack squat and I'm speculating.

shadyjane62 · April 2014

Randazzo wrote: »

The game has only been officially released for two weeks. Two weeks of progress is not worth the entire future of the game.

There are basically two outcomes.

1. There are no rollbacks. In order to preserve the "happiness" of a vocal minority and save them "hours" of progress, Zenimax leaves the in-game economy permanently destroyed which will ultimately lead to the downfall of the game itself. This has the added bonus of potentially putting gold-sellers mostly out of business.

2. The servers are rolled back, everyone starts over, Zenimax hands everybody a free month. A small percentage of players quit. Added bonus of zeroing out all gold-seller stashes.

But here's the thing, just like everybody else in this thread with the POSSIBLE exception of the ZOS employee, I don't know jack squat and I'm speculating.

If there is no roll back of servers to first day, I will never feel anything in game is fair. Yes, they will have answer a lot of complaints but so be it. If they knew this duping bug was there and let it go live, they reap what they have sown.

Blackwidow · April 2014

@shadyjane62 This will never happen. The loss of players in one day would be historic.

Mufasa · April 2014

THE SKY IS FALLING, THE SKY IS FALLING.... Oh wait, 80% of the player base still has no clue, because this is nothing game breaking. Stop being dram queens people.

krashwire_ESO · April 2014

I think they should delete all copies of Grand Soul Gems, all siege equipment, and all repair kits from all inventories across the board. They should then reset all campaigns. Wipe everyone's standings and reset them to the original defaults.

The fact of the matter is no one would really be hurt by this except cheaters. We are not very far into this and peoples skill lines don't have to be altered. We would lose a little bit from APs but there are so many of those that were not legitimately earned in the economy that the economy of APs is irrevocably broken at this point.

Evergreen · April 2014

Randazzo wrote: »

2. The servers are rolled back, everyone starts over, Zenimax hands everybody a free month. A small percentage of players quit. Added bonus of zeroing out all gold-seller stashes.

This would be ideal and I enjoy the game enough to replay the content.

ElliottXO · April 2014

Just offer a fresh new server for those who want to start over. We all know they won't do a rollback.

Arsenic_Touch · April 2014

Mufasa wrote: »

THE SKY IS FALLING, THE SKY IS FALLING.... Oh wait, 80% of the player base still has no clue, because this is nothing game breaking. Stop being dram queens people.

If you think millions in gold and legendary mats being flooded into the market isn't game breaking, I have a bridge to sell you. Fire up that dormant meat sack.

Rhoric · April 2014

Arreyanne wrote: »

Rhoric wrote: »

ZOS will have logs of what is done by these players

You're delusional, they cant even replace items that people lost due to the bank bug, if they had a logging system they should be able to do that.

If you would read the patch notes. They have said for the lost items from the bank slots bug that you have to contact support about that. Now that the patch is in place they can work with you to get your missing items back.

Xaltotun · April 2014

Randazzo wrote: »

2. The servers are rolled back, everyone starts over, Zenimax hands everybody a free month. A small percentage of players quit. Added bonus of zeroing out all gold-seller stashes.

Far from ideal but probably the best solution. Would I like losing my progress and gold and stuff? Absolutely not. But let's be honest - considering all of the unanswered tickets and other bugs in the game, do you really think they can devote enough people to the amount of time and effort it would take to search for and punish everyone involved in this, as well as deleting the materials?

Malediktus · April 2014

I vote for rollback. Played since 5 day headstart and my main got all crafts lvl 20+, so I would loose quite a bit, too.

Noth · April 2014

otomodachi wrote: »

Noth wrote: »

otomodachi wrote: »

Noth wrote: »

Zolyok wrote: »

I think you're right
Due to the lack of real communication and the absence of reaction from Zeni ( for any problem ) the game is loosing all is credit really fast.
They must restore the game image or else they'll loose the all the trust in the game and that's not something studio can get back.They'll loose player and ruin the game.
The first month is really critical and at this point it's like Zeni as been only debugging a few quest while creating more problem and ignoring some of them.It's like they don't event know what to do and how to do.
Not saying it's completely true but it is looking like and that's even worse

What more do you want them to say? If you read around, even just look in the stickies, the have acknowledge these major problems and are working on them. Do you really need them to hold your hand constantly telling you it will be alright?

Yeah, actually. If I hired a contractor to do something to my house, I'd expect something more detailed than "Oh, yeah, I see the problem. I'll fix it." I'd want to know HOW they'll fix it, and how long it will take. Happily, in this case, we already know what it will cost.

We have basically NO RIGHTS in relation to this MMO EXCEPT the right to complain in a civil manner. So, definitely, try to keep it civil. But, we don't own our character. We don't REALLY own the game; if they ban your account permanently, legitimately or by mistake, you're SOL. MMO's are a VERY interesting social structure. So perhaps don't be so surprised that people want to vocalize their frustrations; it's the only legit right we have. *shrug*

EDIT: oh yeah, except EVE.

You have no rights in any MMO. This is no different than any other MMO in both problems and communication. Most MMOs that ban players either don't say until the bannings have already happened, or right before the bans happen. The reason for this is by announcing it early it gives those that exploited a much easier time of off loading their stuff (not simply transferring to one, but to many), making effective banning harder to do.

Vocalize frustrations is one thing. Act like there is nothing being done and nothing being communicated is another. Most people act like the latter.

You... you think the level of communication we're getting is good? That's OK, man, it's opinion, opinions can't be wrong BUT I strenuously disagree.

Pretty much the only thing more they could do is hold our hands and keep repeating the same thing over and over in threads or tell us something to hold us over that is complete BS. Both are a waste of time (particularly when there are stickies and dev trackers showing that they are indeed telling us and acknowledging issues. The other often leads to further PR nightmares.

Tetujin · April 2014

A roll-back to the beginning would be absolute suicide.

Noth · April 2014

Zolyok wrote: »

Noth wrote: »

What more do you want them to say? If you read around, even just look in the stickies, the have acknowledge these major problems and are working on them. Do you really need them to hold your hand constantly telling you it will be alright?

I don't want them to be reassuring
I'd like to know what they're doing, what they're planning to do, what are the real problem and some ETA
Saying " We are aware of this and we look about it " it's like saying nothing

Yes let them tell us exactly how they are are going ban exploiters giving them even more time and warning to launder their stuff and get another account ready.

ETAs are funny things in software development, it is often bad to set a ETA with bug fixes, until you know for sure the bug is going to be fixed as the missed ETA is as bad as the bug in the first place.

Omnii_Evermind · April 2014

I hope ZOS tracks down those involved and permanently ban those players. Don't even let them buy new copies of the game... completely ban the person. My guildmates, my brother, and myself have worked tirelessly to become crafters, and with the current state of affairs... it feels like why bother? Why spend hours to try to get a single gold quality temper... when there are probably millions of them in game now. All of our work is for naught unless all of the exploited items are removed.

ZOS_JessicaFolsom · April 2014

Yesterday, we identified an item duping bug in ESO that some players chose to exploit. We acted quickly, and have since fixed the issue. We have banned the game account(s) for those who abused the exploit.

We want to thank everyone who reported this issue to us. In the future, should you identify what you think could be an exploitable bug, please send it to us in-game via /help or in our help center: https://help.elderscrollsonline.com/app/ask

grizzbi · April 2014

what's needed :
- no rollback for exp, skillpoints, achievements etc..
- Just clear all the economy : bank, items - just keep the gear maybe..

But they were so confident that they charged 60$ + month sub so...

What they will do :
- Say that the bug is fixed and that people were banned (Who can really verify that second part in details? no one it's...private! )
- Maybe give a free month ( I could'nt care less personnaly but most people will think it's awesome)

Result :
- Half the people will ask themselves why the prices are suddenly so high and why the economy seems out of control (high level: where prices are high enough)
- For very casual players, it won't change a lot ( at least at low level..).
- For players who really enjoy the economic aspect of a mmo it can take many month or even more before things come back to something acceptable.

And concerning the official communication: "check out our next expansion and forget about this little bug..it's...fixed

move on!"

Correct me if I'm wrong - because I'd love to be wrong.

Requielle · April 2014

I'm at the point of supporting a Final Fantasy XIV solution - just drop everything back into beta, relaunch later. Give everyone their early access/30 days included time all over again.

Because of the massive time losses many players have suffered because of the bank bug/skill point bug/non-functional quests/access code failures/stuck characters/etc., the early access and included time have already lost a lot of value for affected players.

Having massive economy-wide disruption from duping, as well as the effect this has had on the current (and probably future) PvP campaign(s), means that unless ZeniMax can really, really assure folks that the damage has been erased - a fresh start is a far fairer solution to honest players than allowing ill-gotten gains to permanently skew the game in favor of cheaters (and their enablers).