Random crashes/freezes using NVIDIA gfx card

Malaari · April 2014

Is anyone else really plagued by random crashes/freezes or is it just me?

Using a fairly high end machine with Win8.1, 16gb ram and an NVIDIA GeForce card with newest drivers, and the game randomly crashes or freezes for me. It can take anywhere between 2 minutes and 2 hours, but I have not yet played a session without crashing or freezing. Sometimes I can hear the game continue "behind" the frozen screen, and I have even been able to continue to craft items after the screen has frozen...

Any help is greatly appreciated.

krilleyy95 · April 2014

I freeze for a few seconds sometimes too with a brand new eVGA GTX 780, so my guess would be completely poor optimization on Zenimax's part

TieFighter · April 2014

win 7, 4 gb RAM, nvidia 650 ti boosted and i dont have any problems on ultra GFX settings
I'm sure the problem lies within your computer

AmanitaMuscaria · April 2014

I got solution to my freezing and studdering by setting eso.exe priority as high from taskmanager/prosesses this can be done on account loading screen, too bad it needs to be done every time you launch game.

jpetro · April 2014

Anyone having problems with ESO crashing with a 765m? I have the new haswell m14x...keeps crashing randomly (instantly in game or 1 hour in or randomly). Tried everything, drivers, ports you name it. Even tried priority high.

LariahHunding · April 2014

TieFighter wrote: »

win 7, 4 gb RAM, nvidia 650 ti boosted and i dont have any problems on ultra GFX settings
I'm sure the problem lies within your computer

Care to rephrase that last statement, cause I'm SURE you are wrong.

I have seen too many cases of this problem for it to just be their computer. It's usually related to the GTX 700 series cards. It doesn't to to affect the 650's
There is some unusual combo of hardware that is causing a definite problem.

Harkrider · April 2014

gougefub17_ESO wrote: »

TieFighter wrote: »

win 7, 4 gb RAM, nvidia 650 ti boosted and i dont have any problems on ultra GFX settings
I'm sure the problem lies within your computer

Care to rephrase that last statement, cause I'm SURE you are wrong.

I have seen too many cases of this problem for it to just be their computer. It's usually related to the GTX 700 series cards. It doesn't to to affect the 650's
There is some unusual combo of hardware that is causing a definite problem.

I know that my experience is not the same as that as everyone else, but:

I am using a 700 series card and I've not had any crashes.

Just adding my own experience to the conversation.

LariahHunding · April 2014

Harkrider wrote: »

gougefub17_ESO wrote: »

TieFighter wrote: »

win 7, 4 gb RAM, nvidia 650 ti boosted and i dont have any problems on ultra GFX settings
I'm sure the problem lies within your computer

Care to rephrase that last statement, cause I'm SURE you are wrong.

I have seen too many cases of this problem for it to just be their computer. It's usually related to the GTX 700 series cards. It doesn't to to affect the 650's
There is some unusual combo of hardware that is causing a definite problem.

I know that my experience is not the same as that as everyone else, but:

I am using a 700 series card and I've not had any crashes.

Just adding my own experience to the conversation.

The most common problem that I have seen is poor performance, not crashes Another symptom that I have seen reported is change in-game video settings has very little effect, ultra->low, maybe +10 FPS.
Also, mostly reported are AMD cpu's.

I think that is some sort of cpu-bound problem, but the CPU and GPU only report mid-level use. Also, may be overloading a single core.

faalin · April 2014

I'm running two 580's and have the same problem, unistalled drivers/ safe mode driver sweeper, installed latest drivers still have issues with random crashes/freezes.

Good to hear its not just my computer that's doing it.

PhenomMasaki · April 2014

780ti and zero performance problems and no freezes BUT

I did update my Realtek ethernet drivers a few days ago and everything went wonky. Uninstalled them and went back to what I was using and back to zero problems.

This is for drivers 334.67/335.23 or 337.50 (most current and the ones I'm using)

LariahHunding · April 2014

faalin wrote: »

I'm running two 580's and have the same problem, unistalled drivers/ safe mode driver sweeper, installed latest drivers still have issues with random crashes/freezes.

Good to hear its not just my computer that's doing it.

I came across the info that trying to force eso into SLI may denigrate performance. Sorry if I'm making assumptions.

lupusrex · April 2014

I'm experiencing crashes with about the same frequency as OP. The game will abruptly crash to the ESO crash report window. It happens in conditions ranging from low to high demand on the hardware, and lowering settings has not helped. I've been keeping an eye on temperatures, so it's not that. It's been happening for about a week now. FF14 does not crash.

I have a 740M. I just tried reinstalling the drivers. If that doesn't work, I'll try getting the beta drivers.

jpetro · April 2014

They need to figure out what is going on with the 700 series cards. There is no reason an i7-4700MQ and 765M can't run this game with stability.

Auric_ESO · April 2014

There was a beta nvidia driver released last week that thier CSRs said included specific sli profile and optimizations foe teso.

faalin · April 2014

gougefub17_ESO wrote: »

faalin wrote: »

I'm running two 580's and have the same problem, unistalled drivers/ safe mode driver sweeper, installed latest drivers still have issues with random crashes/freezes.

Good to hear its not just my computer that's doing it.

I came across the info that trying to force eso into SLI may denigrate performance. Sorry if I'm making assumptions.

ive tried in and out of sli mode, tried moving physics between all 4 options. Nothing has worked, just did a fresh reinstall of the os and am now starting the download for the game, guess well see tomorrow if it was worth the trouble.

jpetro · April 2014

337.50 has done nothing to alleviate the problem, hopefully tomorrows patch will shed some light on the problems related to Nvidia

Mauricio · April 2014

I've same problem using my videocard Nvidia EVA GTS 450 =/

stabbykitteh · April 2014

TieFighter wrote: »

win 7, 4 gb RAM, nvidia 650 ti boosted and i dont have any problems on ultra GFX settings
I'm sure the problem lies within your computer

Maybe you're just lucky

I have the same card / OS and 6gb RAM and was having horrible problems with freezing this weekend. Re-Installing the latest Nvidia driver seems to have fixed the worst of it, though.

faalin · April 2014

ok so I did a full reinstall of the os and the only thing I installed was the game and it's still having random crashes all the time.

markhonor83b14a_ESO · April 2014

I have been consistently crashing since day one and even throughout beta every 5-45 minutes. I have an AMD Radeon 9 200 series. It is a brand new computer and my dad has an identical one, lives 5 minutes away and he has no crashing problems. I have no internet issues and all other games run smooth as butter. Something is definitely messed up on their end.

Inco · April 2014

I'm running a GTX570 and get completely RANDOM crashs as well. Heck I've crashed logging into my character even. LOL

Very annoying when playing for a couple hours it will at least hourly crap out.

double0devb14_ESO · April 2014

I've got a 550 Ti that's doing this as well.

Lonegun · April 2014

Malaari wrote: »

Is anyone else really plagued by random crashes/freezes or is it just me?

Using a fairly high end machine with Win8.1, 16gb ram and an NVIDIA GeForce card with newest drivers, and the game randomly crashes or freezes for me. It can take anywhere between 2 minutes and 2 hours, but I have not yet played a session without crashing or freezing. Sometimes I can hear the game continue "behind" the frozen screen, and I have even been able to continue to craft items after the screen has frozen...

Any help is greatly appreciated.

The game some times freezes for me once or twice an hour for about 10-30secs but then I'm in europe and the game server is in the US. So I've put it down to lag. Make sure your drivers are up to date and check your temperatures and stability if your running any overclocks. It doesn't push my old sandy bridge too hard but all mmo's have a tendency from my experience to find stability issues if they exist in the hardware we use due to the sheer length of time we play them. Hope they move the european server to europe soon

.

Malaari · April 2014

I finally took the time to uninstall everything and then reinstall again, and that has fixed the problem for me, the game now runs perfectly and I have not had a single crash or freeze for 4 days now!

LadyDestiny · April 2014

My husband and I have GTX 570, and having the same problem so it is not just the 700 series. Everything is updated, but I can say we did not have this issue until last weeks maintenance. Everything was running smooth during beta and after launch until a week ago and then constant CTD. I know it is not add ons because of experimenting with and without them. Still crashing...... I know we will be upgrading out cards soon but if it is a problem on ESO's end and Nvidea i am not sure what to go with now. We have not had problems with any other online games by the way.

mihaiurudolpheb17_ESO · April 2014

Same problem as above including not having this issue prior to last 2 patches. (GTX580)

ArconSeptim · April 2014

Im having the same issue with crashes and lag when in gruops I ahve a goodi standing pc which is why they need to upgrade their hardware

Seravi · April 2014

I had the same problem until I did the fixes listed in my post found here: http://forums.elderscrollsonline.com/discussion/64179/black-screen#latest

I had to make the settings file read only as ESO will change the setting back to default if you don't. Once I made the DX to 9 my game has worked fine. Crazy that I had to do that but support is aware and so is top level support. Hopefully they will fix this. It is something that is happening with NVIDIA cards. I have only crashed one time since the change so I call that a huge win considering I crashed and had screen freezes literally every 20 seconds.

gypsythief · April 2014

AmanitaMuscaria wrote: »

I got solution to my freezing and studdering by setting eso.exe priority as high from taskmanager/prosesses this can be done on account loading screen, too bad it needs to be done every time you launch game.

This can be done automatically; create a .bat file with the following content:
(edit the first line to reflect where you installed ESO)

cd "C:\program files\The Elder Scrolls Online EU\game\client"
start /high eso.exe

This will start ESO with high priority. However, as it is by-passing the launcher it won't patch, so you will still need to run the launcher to patch.

As to the freezing / crashes, there is a problem with nVidia's drivers above 314.22, and the 460 to 560 cards (inclusive) (see here for info). If you have one of those cards and are running more recent drivers, it will be worth while rolling back to 314.22 or below.

Seravi · April 2014

I have a GeForce GTX 680 and I am running driver 331.82 on Windows 7 Ultimate. I did a fresh install and used old drivers, same issues. The only thing that fixed my crashes were the two things I changed in the UserSettings.txt file: Change the line from "SET GraphicsDriver.7 "D3D11"" to "SET GraphicsDriver.7 "D3D9" AND Locate the line "SET RequestedNumThreads "X" change the X from whatever number it may be to 0. I also had to make the file read only. Regardless of running as admin or not, when you log in ESO will change those settings back to 11 and -1. Once I made the changes and made it read only, it worked. There is some kind of issue that has been around since beta with NVIDIA cards and crashes/freezes so they really need to figure out what the deal is.

Malaari · April 2014

Sigh... After the last patch, the problem is back again

Random crashes left and right, it is really annoying

I've tried the various help given here in this post, but to no avail