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ESO Support ignores me
Lionell
✭
Greetings!
I purchased a subscription to the game May 7, 2014. I played 3 days, then i tried to login in game of May 11, 2014 i found that my accound has been suspended.
I have not received any explanation for this. Then i requested ESO support (ticket #140511-037838) and they answered me, that they should sort out the problem.
I wrote by email about my assumptions about the reasons for the ban with the explanation. There was no response.
4 days passed, but I have not received any response about reasons and status of my problem. I contacted to Support again (unfortunately, not recorded ticket number) of May 14, 2014. I have not even received a reply to mail.
My friend who agitate me to play ESO for over month of May 15, 2014 wrote a petition to Support too. They answered, that data is transferred to to an appropriate service.
Today, May 18, 2014, ESO team descended to me and allowed to create an account on the forum. That's why I'm writing it all here. But there is no any response about my main problem.
Despite the fact that I still hope to resolve the problem, to be honest, I do not know why I continue to renew the subscription. This support attitude undermined my credibility to the project. Artificial delay of resolving the issue and boorish ignoring my requests either talk about incompetent individual support staff, or purposefulness of such actions.
I kindly request to sort out the problem, if at all possible. In turn, I am ready to provide any necessary information to resolve the problem.
Best regards...
I purchased a subscription to the game May 7, 2014. I played 3 days, then i tried to login in game of May 11, 2014 i found that my accound has been suspended.
I have not received any explanation for this. Then i requested ESO support (ticket #140511-037838) and they answered me, that they should sort out the problem.
I wrote by email about my assumptions about the reasons for the ban with the explanation. There was no response.
4 days passed, but I have not received any response about reasons and status of my problem. I contacted to Support again (unfortunately, not recorded ticket number) of May 14, 2014. I have not even received a reply to mail.
My friend who agitate me to play ESO for over month of May 15, 2014 wrote a petition to Support too. They answered, that data is transferred to to an appropriate service.
Today, May 18, 2014, ESO team descended to me and allowed to create an account on the forum. That's why I'm writing it all here. But there is no any response about my main problem.
Despite the fact that I still hope to resolve the problem, to be honest, I do not know why I continue to renew the subscription. This support attitude undermined my credibility to the project. Artificial delay of resolving the issue and boorish ignoring my requests either talk about incompetent individual support staff, or purposefulness of such actions.
I kindly request to sort out the problem, if at all possible. In turn, I am ready to provide any necessary information to resolve the problem.
Best regards...
2
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Iago✭✭✭✭✭Greetings!
I purchased a subscription to the game May 7, 2014. I played 3 days, then i tried to login in game of May 11, 2014 i found that my accound has been suspended.
I have not received any explanation for this. Then i requested ESO support (ticket #140511-037838) and they answered me, that they should sort out the problem.
I wrote by email about my assumptions about the reasons for the ban with the explanation. There was no response.
4 days passed, but I have not received any response about reasons and status of my problem. I contacted to Support again (unfortunately, not recorded ticket number) of May 14, 2014. I have not even received a reply to mail.
My friend who agitate me to play ESO for over month of May 15, 2014 wrote a petition to Support too. They answered, that data is transferred to to an appropriate service.
Today, May 18, 2014, ESO team descended to me and allowed to create an account on the forum. That's why I'm writing it all here. But there is no any response about my main problem.
Despite the fact that I still hope to resolve the problem, to be honest, I do not know why I continue to renew the subscription. This support attitude undermined my credibility to the project. Artificial delay of resolving the issue and boorish ignoring my requests either talk about incompetent individual support staff, or purposefulness of such actions.
I kindly request to sort out the problem, if at all possible. In turn, I am ready to provide any necessary information to resolve the problem.
Best regards...
Good luck
That which we obtain to cheap we esteem to lightly, it is dearness only that gives everything its value.
-Thomas Pain1 -
atronx✭Yeah man I made tickets too. Never answered. Then I put one in for a callback, with my phone number and all. Said the wait time was 1 minute. I got an email a couple days later saying they resolved my problem. They never called. All those other tickets went unanswered. Sometimes I think maybe the system is broken and alot of tickets just get lost in space somewhere. It is pretty clear they have a catastrophe on their hands and are in bunker mode at this point.Edited by atronx on May 19, 2014 3:29PM1
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Iago✭✭✭✭✭Any luck getting this resolve yet?That which we obtain to cheap we esteem to lightly, it is dearness only that gives everything its value.
-Thomas Pain0 -
my9lives✭They made a mistake with mine. I am new to pc mmo's. Loved the other elder scrolls games. I'm banned right now, have been the day after I bought the game. Bought on May 14 with explorer's pack input all codes from game and the next day was banned on the 15th. Similar to the people the first week or so of the game who were wrongly banned. I have called back 3 different times to customer support. On the 18th it was raised from routine to escalated and had my ticket raised to priority on the 19th at around 5 p.m. CST and am still waiting.
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Iago✭✭✭✭✭They made a mistake with mine. I am new to pc mmo's. Loved the other elder scrolls games. I'm banned right now, have been the day after I bought the game. Bought on May 14 with explorer's pack input all codes from game and the next day was banned on the 15th. Similar to the people the first week or so of the game who were wrongly banned. I have called back 3 different times to customer support. On the 18th it was raised from routine to escalated and had my ticket raised to priority on the 19th at around 5 p.m. CST and am still waiting.
Yeah I am having the same kind of luck with customer support, it seems once they have the money for the game purchas they just don't care.That which we obtain to cheap we esteem to lightly, it is dearness only that gives everything its value.
-Thomas Pain0
