First & last months rent from a company without in game player housing?

Jim_McMasterub17_ESO

ZOS_AmeliaR wrote: »

When you set up a new subscription (or change your payment method), our billing system will perform an authorization check. In this case, you'll see both an authorization check and the subscription charge on your account, both for the same amount. Only the funds for the subscription will be kept; the authorization charge indicates funds being placed on hold for the subscription until the authorization itself is complete.

Keep in mind that different financial institutions handle authorizations differently, so the time it takes for the funds from the authorization to be released to you will vary. For some players, it will be very quick (within 24 hours), and for others it could take several days if not longer.

Also worth noting is that in the future, we do plan to decrease the authorization amount so that it is no longer for the full amount.

Been dealing with internet charges & pendings for years now, never have I had this happen.

I've checked with my BBB, there is state law against double amount holds on debit cards, I've contacted VISA & explained the situation, they have requested all the relevant data; as well as forwards of the forum posts here.

They have also asked me to have no further contact with your company monetarily wise, & to be very circumspect in my future communications with you as you are on an investigation list.

NICE job ZoE

n.englishb14_ESO

Welp good luck with that. Hope this doesn'tt ruin you financially, or something. Geeze, feel like they could have done a better job with billing.

murklor007neb18_ESO

Lol that could be fun.

I really dont understand what the problem is with paying for something and then you get that service... Why these iffy subscriptions? You pay for 3 months straight up, you get 3 months. Period. All problems solved. If people miss to pay for the next month its their own damn fault.

Phantax

+1 for the OP,

Go for it dude

Rhoric

LOL this topic is funny. Nothing illegal about what is done. If you change your card of course it is gonna do another pre auth for it and take the monthly. You get the pre auth back. the BBB is useless cause companies pay them.

Leeta

Rhoric wrote: »

LOL this topic is funny. Nothing illegal about what is done. If you change your card of course it is gonna do another pre auth for it and take the monthly. You get the pre auth back. the BBB is useless cause companies pay them.

Nothing illegal? They took money from me on the 9th but i couldnt play, they charged me but i didnt get what i paid for TWICE. And woopsie doo today they had charge me AGAIN and now the sub went through? Magic?? No just shady *** business and oh yea, the money they took the 9th is still not back on my account...

Rhoric

Still nothing illegal. Just an issue with the billing system. Plus billing issues will NOT be handled on the forums so coming to the forums about it is not gonna get a response other than to say open a ticket.

michaelpatrickjonesnub18_ESO

In recent years game design lunacy has somehow become 'the new normal'.

It's been hard to adjust, but I sense a creeping resignation with most people, when it should be a shock to us all.

People want 'a common sense' balance. But the billion dollar game industry has other ideas.

Auric_ESO

Leeta wrote: »

Rhoric wrote: »

LOL this topic is funny. Nothing illegal about what is done. If you change your card of course it is gonna do another pre auth for it and take the monthly. You get the pre auth back. the BBB is useless cause companies pay them.

Nothing illegal? They took money from me on the 9th but i couldnt play, they charged me but i didnt get what i paid for TWICE. And woopsie doo today they had charge me AGAIN and now the sub went through? Magic?? No just shady *** business and oh yea, the money they took the 9th is still not back on my account...

Leeta I dont think your situation is the same as the OP. It sounds like they made a mistake on your account and need to correct it and if they dont yeah I'd call it illegal. If they meant to charge you three times (notice the word charge) and kept it all yeah, very illegal. The OP is describing a charge and an auth and that's it, a very different situation.

A shady business is when the intent is to defraud you, which is your assumption, and in your frustration, I can understand you resorting to. An error which they correct is far different than shady. I made a purchase with Amazon yesterday in which they doublecharged me, do I think they are shady? No. Just need to fix it and make sure it doesnt happen as part of thier normal business practice.

I'm not trying to pick on you Leeta, but Its frustrating to me when people are rightly frustrated about an error but since its a company it must be a shady business and done on purpose to defraud them somehow.

pxtc_ESO

Rhoric wrote: »

Still nothing illegal. Just an issue with the billing system. Plus billing issues will NOT be handled on the forums so coming to the forums about it is not gonna get a response other than to say open a ticket.

Coming on the forums and letting us know about these shady practices from Zenimax is very important. This isn't the first post about this. Maybe you should stop spending so much effort with your lips on Zenimax's backside.

Leeta

Auric_ESO wrote: »

Leeta wrote: »

Rhoric wrote: »

LOL this topic is funny. Nothing illegal about what is done. If you change your card of course it is gonna do another pre auth for it and take the monthly. You get the pre auth back. the BBB is useless cause companies pay them.

Nothing illegal? They took money from me on the 9th but i couldnt play, they charged me but i didnt get what i paid for TWICE. And woopsie doo today they had charge me AGAIN and now the sub went through? Magic?? No just shady *** business and oh yea, the money they took the 9th is still not back on my account...

Leeta I dont think your situation is the same as the OP. It sounds like they made a mistake on your account and need to correct it and if they dont yeah I'd call it illegal. If they meant to charge you three times (notice the word charge) and kept it all yeah, very illegal. The OP is describing a charge and an auth and that's it, a very different situation.

A shady business is when the intent is to defraud you, which is your assumption, and in your frustration, I can understand you resorting to. An error which they correct is far different than shady. I made a purchase with Amazon yesterday in which they doublecharged me, do I think they are shady? No. Just need to fix it and make sure it doesnt happen as part of thier normal business practice.

I'm not trying to pick on you Leeta, but Its frustrating to me when people are rightly frustrated about an error but since its a company it must be a shady business and done on purpose to defraud them somehow.

And im sure you will get what you paid for from Amazon while i havent? So yes it is shady when they dont even respond to the questions i have via email and just give me a copy paste answer.

Auric_ESO

Well you did say you are in game. You jsut need to get them to fix they extra charges yes? And they havnt yet. And when they do then they arent shady any more?

Leeta

And just to make it clear, the response from AmeliaR that OP linked is from another thread where people have all kinds of problems with their subs and this was the general bs answer we got.

Ravinsild

Guess Shittimax is too busy trying to sue Occulus Rift or whatever that virtual reality thing is over "intellectual property idea rights" because some guy who used to work for them left and happened to work for Occulus Rift.... They gotta their money back! Or ideas! Or whatever it is they're trying to accomplish.

Too busy dealing with that to fix this game and you know...pay attention to their customers.

Auric_ESO

Okay, well you are angry and while I empathize with that its not conducive to discussion on a forum. Good luck with your refunds or chargebacks or whatever you hope to get.

daneyulebub17_ESO

From the title, through the post itself, I'm completely, utterly confused what the hell the OP is saying happened or should be done.

Auric_ESO

daneyulebub17_ESO wrote: »

From the title, through the post itself, I'm completely, utterly confused what the hell the OP is saying happened or should be done.

Pretty sure he's saying that he got charged and auth'd and both are affecting his available balance and that its wrong.

Ravinsild

I thought the subscription was 14.99$ but I was charged a random 16.38$ and I'm not sure what that's all about.

Auric_ESO

well that's a completely different issue. Wow is this thread derailed.

ciannait

Ravinsild wrote: »

I thought the subscription was 14.99$ but I was charged a random 16.38$ and I'm not sure what that's all about.

Tax.

Ravinsild

Blizzard never taxed me.

ciannait

Ravinsild wrote: »

Blizzard never taxed me.

Zenimax is not Blizzard.

Ravinsild

ciannait wrote: »

Ravinsild wrote: »

Blizzard never taxed me.

Zenimax is not Blizzard.

Clearly.

Thechemicals

Ravinsild wrote: »

Blizzard never taxed me.

And yet here you are.

Evergnar

That's tax for a select few states I think. My state is one of them so they were going to charge me $16.38 through this site.

Since I also had (still having) problems with their processing services I finally went to the local store and bought a time card. The odd thing was they didn't charge tax on the time card at the local store.

daneyulebub17_ESO

Ravinsild wrote: »

Blizzard never taxed me.

Trying to follow this thread is taxing me.

Ravinsild

Evergnar wrote: »

That's tax for a select few states I think. My state is one of them so they were going to charge me $16.38 through this site.

Since I also had (still having) problems with their processing services I finally went to the local store and bought a time card. The odd thing was they didn't charge tax on the time card at the local store.

Is there a list of specific states somewhere? Mine is Tennessee

bluesodafizz

I find it interesting that your card company told you this company is under investigation. Curious to see how that plays out.

Tyr

Jim_McMasterub17_ESO wrote: »

ZOS_AmeliaR wrote: »

When you set up a new subscription (or change your payment method), our billing system will perform an authorization check. In this case, you'll see both an authorization check and the subscription charge on your account, both for the same amount. Only the funds for the subscription will be kept; the authorization charge indicates funds being placed on hold for the subscription until the authorization itself is complete.

Keep in mind that different financial institutions handle authorizations differently, so the time it takes for the funds from the authorization to be released to you will vary. For some players, it will be very quick (within 24 hours), and for others it could take several days if not longer.

Also worth noting is that in the future, we do plan to decrease the authorization amount so that it is no longer for the full amount.

Been dealing with internet charges & pendings for years now, never have I had this happen.

I've checked with my BBB, there is state law against double amount holds on debit cards, I've contacted VISA & explained the situation, they have requested all the relevant data; as well as forwards of the forum posts here.

They have also asked me to have no further contact with your company monetarily wise, & to be very circumspect in my future communications with you as you are on an investigation list.

NICE job ZoE

Total BS. It's not a double amount hold, it's a hold and payment for subscription for the subscription after your free month ended.

You filed a fraudulent report with VISA because you have reading comprehension problems.

Tyr

bluesodafizz wrote: »

I find it interesting that your card company told you this company is under investigation. Curious to see how that plays out.

They always investigate disputed charges. It doesn't mean the COMPANY is under investigation.


While it's perfectly normal to dispute charges to your credit card that aren't resolved promptly by a business(which is 100% ZOS's responsibility), the OP is blowing his customer service dispute out of proportion.