ToS requires thirty day notice of Subscription cancellation!?

mccobleb14_ESO

Am I reading this right?

Section 5. Article 2
" If You have subscribed for an automatic subscription renewal, You agree that Bethesda may continue charging You on an automatic recurring basis for Your current subscription preferences unless You cancel Your subscription at least thirty (30) days prior to the expiration of the subscription."

So does this mean that if I pay for a subscription and then play for two weeks on that subscription and then cancel it, I will still be billed for the next month starting two weeks from the date I decided to cancel it on?
So if thirty days is not given before the recurring payment is made then the payment will be processes as normal even though you cancelled your subscription? Does this say If I pay for a sub today to be able to play ESO and I cancel it tomorrow , I could still be charged for a second month on cancelled subscription?

The Terms of Service also say you have to select recurring payment as an option on the option to pay with a credit card however I see a recurring payment as the only options. Why is there not a one time credit card payment option? Why are there no game time cards available? Because they want you to sign up for a recurring subscription that have a free payment after cancellation worked into the Terms of Service. Granted that makes no sense but it is right there...I think...who knows with the legal mumbo jumbo.

felixgamingx1

Hahah that's funny

otomodachi

No official word on that AFAIK, it was brought up a while ago though so we should use this thread

Well, when I search threads by title for other threads with notice in the title, neither the older thread NOR this one show up so there ya go.

If anyone knows of any official word on this, it'd be awesome to share, or if it's in the old thread just come by and link that here.

mcatchlovb16_ESO

Trying to get every cent possible off of us I guess

mccobleb14_ESO

See i thought I read about it in an older thread but I couldn't find it either so I just looked it up in the ToS myself and posted it on its own.

Mindrustia

Does this mean, as soon as you pay for your first month they will have you pinned to rights for the next month, even if you cancel it on the spot?

mccobleb14_ESO

Thats what it looks like to me, which is why I posted this. Looks like a duck, walks like a duck....quacks like a duck...

Tandor

Except that it's a bit confusing, because earlier in the same section it says that if you have selected an automatically recurring subscription you can cancel at any time.

I think Zenimax need to clarify this.

atwon23

This is troubling if true. But I thinks it's unlikely they would adopt this policy.

MRizk21

I said it before, on the launch day. And I will say it again. Zenimax does not have the best legal team unfortunately, or the best support team, or maintenance guys, or.... enough with that.

Goibot

Who said the thieves guild isn't in the game at launch!

DrpPnts4Food

I read somewhere that it's a breech of the ToS to discuss the components of the ToS.

SuperScrubby

That's pretty funny. 1st rule of ZeniMax's ToS, You do not talk about the ToS. 2nd rule of ZeniMax's ToS, You DO NOT talk about the ToS. That is all.

RunAway

ZOS ToS do not and can not override the law. You can cancel at any time, you don't need to give notice. If in doubt, just tell your bank to stop payments to "x" company, if after you tell your bank, said company has taken money, your bank is legally bound to reimburse you the money taken, no questions asked.

die1ffen

Now, if I were to cancel my subscription right now, to avoid getting charged next month, will I still be able to play for the remainder of the 30 days that came with the purchase of the game?

Greatfellow

Yeah, it does require 30 days, so I gave them a credit card number, opened my subscription, then immediately closed it. And I mean IMMEDIATELY. Wah-lah! I can now play my 30 days of already-purchased game time, and not worry about them charging me at the end of it.

RunAway

die1ffen wrote: »

Now, if I were to cancel my subscription right now, to avoid getting charged next month, will I still be able to play for the remainder of the 30 days that came with the purchase of the game?

Yes, as you paid for 30 days, included in the game purchase.

Xbloody_m3ssx

@ZOS_JessicaFolsom‌ Please clarify as there has been no official word on the topic stated in the OPs question. Are we agreeing to be billed for the second month if we do not cancel our subs immediately after signing up for one.

Endolith

People have already successfully canceled subscriptions without that 30-day window remaining before renewal. This was likely just language thrown in by the lawyer who wrote the Terms of Service. In many recurring agreements it is standard to use the same recurring period (30 days or whatever) as the time for notice of cancellation. I suspect it was thrown in without much forethought, and people who cancel inside of that will not have a problem unless the transaction for the next month is already processing.

Xbloody_m3ssx

Endolith wrote: »

People have already successfully canceled subscriptions without that 30-day window remaining before renewal. This was likely just language thrown in by the lawyer who wrote the Terms of Service. In many recurring agreements it is standard to use the same recurring period (30 days or whatever) as the time for notice of cancellation. I suspect it was thrown in without much forethought, and people who cancel inside of that will not have a problem unless the transaction for the next month is already processing.

Everyone is still within the free 30 days, ie no one has been charged for a sub yet. How can it be positive based on what you say, that they will still not be charged for the next month once their current game time expires?

Kyanilis

They've already clarified this on this thread: http://forums.elderscrollsonline.com/discussion/comment/649191

Basically, you can cancel at anytime and you won't be charged.

Saerydoth

It was confirmed in a thread last week that you DO NOT have to provide 30 days notice to cancel your game subscription, and that this clause is referring to something else entirely. Do a search for other threads on this subject and maybe you'll find it. :P

EDIT: Here you go: http://forums.elderscrollsonline.com/discussion/74052/automatic-renewal-cancellation-legal-terms

ZOS_KaiSchober wrote: »

We would like to clear up some misinformation on the forums regarding cancellation of recurring subscriptions.

If you selected a recurring subscription payment method – such as a credit card – your card will not be charged until your 30 days of access included with the purchase of the game expire. If you cancel your subscription at any time before the expiration of your included 30 days, your card will not be charged.

Some forum users have noted language in the Terms of Service (TOS) requiring users to cancel 30 days prior to the end of the current subscription period in order to avoid continuing charges. However, the TOS also provide that a specific web service – such as ESO – can have different terms that will apply to that service. In the case of ESO, as clearly stated in the ESO store pages, you can cancel your subscription at any time.

So for someone who activated a 30-day recurring subscription plan on April 5:

• You will have 30 days of gameplay included with purchase of the game and you will not be charged for a subscription payment until May 5, immediately upon expiration of the 30 days.
• If you cancel your subscription at any time prior to May 5, you will not be charged for a subscription payment. You will continue to have access to the game until expiration of your 30 days included gameplay.
• If you cancel your subscription after May 5, say on June 9, you will be charged for the May and June 30-day billing cycles. After that you will not be charged for a subscription payment. You will continue to have access to the game until expiration of your 30-day June billing cycle.

We look forward to seeing you in Tamriel!

Hatti

all i see is many dudes who just agreed to TOS and never read it....

Xbloody_m3ssx

@Kyanilis‌ @Saerydoth‌ Thank you for providing a link to relevant info. i would like to add that i did search and that is how i came up on this thread. Perhaps a revision of search terms would have provided more relevant info.

Saerydoth

Xbloody_m3ssx wrote: »

@Kyanilis‌ @Saerydoth‌ Thank you for providing a link to relevant info. i would like to add that i did search and that is how i came up on this thread. Perhaps a revision of search terms would have provided more relevant info.

Fortunately, I have plenty of free time at work to browse the forums, since I can't play the game from here.

dennissomb16_ESO

It does not. When you cancel your account it tells you 'canceled and will expire at the end of current subscription period" like every other MMO. Interestingly there is no exit survey of any kind so they don't seem to want to know why people are canceling

randomaffliction66

Yes they do require this. How ever its 30 days from when your sub kicks in so for example.

You subbed in order to get your free 30 days. So once your free time is up, your monthly plan kicks in once that happens if you want to not get billed for the next month cancel your sub the first day your initially sub kickes in.

mccobleb14_ESO wrote: »

Am I reading this right?

Section 5. Article 2
" If You have subscribed for an automatic subscription renewal, You agree that Bethesda may continue charging You on an automatic recurring basis for Your current subscription preferences unless You cancel Your subscription at least thirty (30) days prior to the expiration of the subscription."

So does this mean that if I pay for a subscription and then play for two weeks on that subscription and then cancel it, I will still be billed for the next month starting two weeks from the date I decided to cancel it on?
So if thirty days is not given before the recurring payment is made then the payment will be processes as normal even though you cancelled your subscription? Does this say If I pay for a sub today to be able to play ESO and I cancel it tomorrow , I could still be charged for a second month on cancelled subscription?

The Terms of Service also say you have to select recurring payment as an option on the option to pay with a credit card however I see a recurring payment as the only options. Why is there not a one time credit card payment option? Why are there no game time cards available? Because they want you to sign up for a recurring subscription that have a free payment after cancellation worked into the Terms of Service. Granted that makes no sense but it is right there...I think...who knows with the legal mumbo jumbo.

Dudegeridoo

Clotholachesisatropos666b14_ESO wrote: »

Yes they do require this. How ever its 30 days from when your sub kicks in so for example....

Don't mess with people's head, the question is already answered:


ZOS_KaiSchober wrote: »
We would like to clear up some misinformation on the forums regarding cancellation of recurring subscriptions.

If you selected a recurring subscription payment method – such as a credit card – your card will not be charged until your 30 days of access included with the purchase of the game expire. If you cancel your subscription at any time before the expiration of your included 30 days, your card will not be charged.

Some forum users have noted language in the Terms of Service (TOS) requiring users to cancel 30 days prior to the end of the current subscription period in order to avoid continuing charges. However, the TOS also provide that a specific web service – such as ESO – can have different terms that will apply to that service. In the case of ESO, as clearly stated in the ESO store pages, you can cancel your subscription at any time.

So for someone who activated a 30-day recurring subscription plan on April 5:

You will have 30 days of gameplay included with purchase of the game and you will not be charged for a subscription payment until May 5, immediately upon expiration of the 30 days.
If you cancel your subscription at any time prior to May 5, you will not be charged for a subscription payment. You will continue to have access to the game until expiration of your 30 days included gameplay.
If you cancel your subscription after May 5, say on June 9, you will be charged for the May and June 30-day billing cycles. After that you will not be charged for a subscription payment. You will continue to have access to the game until expiration of your 30-day June billing cycle.


We look forward to seeing you in Tamriel!

Saerydoth

Clotholachesisatropos666b14_ESO wrote: »

Yes they do require this. How ever its 30 days from when your sub kicks in so for example.

You subbed in order to get your free 30 days. So once your free time is up, your monthly plan kicks in once that happens if you want to not get billed for the next month cancel your sub the first day your initially sub kickes in.

mccobleb14_ESO wrote: »

Am I reading this right?

Section 5. Article 2
" If You have subscribed for an automatic subscription renewal, You agree that Bethesda may continue charging You on an automatic recurring basis for Your current subscription preferences unless You cancel Your subscription at least thirty (30) days prior to the expiration of the subscription."

So does this mean that if I pay for a subscription and then play for two weeks on that subscription and then cancel it, I will still be billed for the next month starting two weeks from the date I decided to cancel it on?
So if thirty days is not given before the recurring payment is made then the payment will be processes as normal even though you cancelled your subscription? Does this say If I pay for a sub today to be able to play ESO and I cancel it tomorrow , I could still be charged for a second month on cancelled subscription?

The Terms of Service also say you have to select recurring payment as an option on the option to pay with a credit card however I see a recurring payment as the only options. Why is there not a one time credit card payment option? Why are there no game time cards available? Because they want you to sign up for a recurring subscription that have a free payment after cancellation worked into the Terms of Service. Granted that makes no sense but it is right there...I think...who knows with the legal mumbo jumbo.

No, they do not require this. Did you read my post above?

Perseas

most of us using net cards... its top up credit cards, u add the money and they take.

If you dont add the money... the game freezes. So how an empty card will be charged? either ways, this kind of rulles is for real credit cards and debit cards. In all other payment methods, it cannot work.

In all mmos, if i wish to take a brake, I just dont add money and the game freezes... When I wish to add a sub, I do it again.

Auric_ESO

[/quote]

No, they do not require this. Did you read my post above?[/quote]

You have to realize that person is terminally angry and makes stuff up all the time. Usually conjecture and conspiracy theory stuff. And no, either didnt read it or didnt want as it would have changed his entire world view.