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Is it normal that CS asks for your secret question and answer?
simonpipb16_ESO
Soul Shriven
I had an issue with the entitlements, and submitted a question to CS.
The first thing CS asked was my name, birth date, secret question and last four digits of my credit card. This seems massively invasive. I gave it to him, but honestly, I'm considering whether it's a rogue CS agent, trying to steal accounts.
The first thing CS asked was my name, birth date, secret question and last four digits of my credit card. This seems massively invasive. I gave it to him, but honestly, I'm considering whether it's a rogue CS agent, trying to steal accounts.
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Nyxx✭✭✭Yes this is normal. You normally are only required to give them one of those. I normally just give them my DOB. It's for account verification.The Psijic Order0 -
Fenbrae✭✭✭It sounds pretty legit unless they ask for your login info.
Even if some rogue employee or a scammer has access to that information, i doubt he can make use of it. Can't buy anything with only four credit card digits.Currently playing:
Swims-In-Sap - CP200+ - Argonian Templar
I like my healing like i like my characters: generic0 -
ZOS_MichelleA✭✭✭✭✭Hello, there! Yes, the email you received is a legitimate request from our Customer Support Team; the information requested is part of our account verification process.0