Random disconnects, cant get back on for 5 - 10 min after

Arundo

Good morning,

I have been getting random disconnects ever since this weekend, started on friday and continued till this morning. I have been trying all sorts of solutions but still no luck.

When I start ESO the login screen says "couldnt retreive or receive information" where it normally says "welcome to Elder Scrolls Online". When it gives the error I cant login and get an error 200. After 5 - 10 minutes the messages changes to the welcome message and I can login. I can play for about 15-30 min then get disconnected. When I want to get back the login screen says the same error message as above.

This happend the whole weekend, I got booted multiples times and died due to this numerous times.

I have tried the following solutions:
- Disabled Windows Firewall.
- Disabled the internal Firewall in my cable modem.
- Put the ports which are mentioned in the error 200 solution in the port triggering in my cable modem.
- Disabled UNPN in my cable modem.

I'm using Windows 7 and the PC is directly connected on my cable modem with a UTP cable.

Sofar the above solutions havent given any solution, I still get disconnected frequently. Its very annoying to play like this, I also called my cable company they checked the modem and according to them the modem is doing what it should do.

Some help with this would be awesome

ZOS_LenaicR

Hi, @Arundo.

One of our agents sent you a reply via email a few minutes ago.
They will be happy to continue troubleshooting with you to get this issue resolved!

Arundo

Thanks,

Yes I got the email I'm at work now, I will try the solution tonight and feedback if it worked.

Arundo

@ZOS_Lenaicr

Tried the solutions, reinstalled my VGA driver (downloaded the latests) and also put all ports open in my router for port forwarding. Still no luck, just got disconnected with a "unknown error" and now the login screen says "Could not retreive announcements".

When I fill in my loginname and password it gives the error 200 code. My internet is not down as you can see

EDIT:

After typing this I can get back in the game, took about 5 - 10 minutes after the "unknown error" for the servers to let me back in.

Arundo

Just came home, logged in when I selected my character to get into the game it kept on loading. Took too long to be normal, pressed alt F4. Restarted ESO, now I get the "Could not retreive announcements" error once again which does not let me login as it gives a Error 200 code.

Arundo

Now it lets me login again.

Arundo

Still having disconnects every hour or so. Kind of take the fun out of playing...

ZOS_LenaicR

Hi @Arundo,

We've reopened your ticket and an agent will be in touch with you shortly.

Alexium

I'm having same issue. Random disconnects without any error code: World freezes for 1-2 minutes and game returning to login screen. But without any notifications. And I can't to login immediately after disconnect.

Must I to open help ticket?

ZOS_GaryA

Hey there @Alexium,

As a case like this will require a bit of information gathering, it will need to be handled through customer support for the privacy of your information. We have created a ticket just for you, and they should be in contact with you via email shortly. Thanks for your patience!