How long will we be down?

Davor · October 2018

karekiz wrote: »

Wonder what the exact issue was. Seems like a jackhammer approach.

I remember way back in EQ they accidently put an item for 1 station cash <crowns> when it was supposed to be like 1000 <10.00 USD>.

And you could buy and buy and buy.

It could be that. Funny last time Zenimax did an "emergency fix" was because there was something wrong with the crown store. I wouldn't be surprised if it was crown store related. Maybe ESO+ members were able to get something like you said and most of us didn't notice it, but Zeni did.

barney2525 · October 2018

KingMagaw wrote: »

I get home 6 PM. Start downloading applying patch. Now i cannot log in because servers are down.

I have missed my chance at daily login reward and my Dremora plunder skulls.

Are you just going to shaft me @ZOS_GinaBruno

This should not take 24 hours. Seems like they should be up well before you miss out on login and dremora. You timing on Dremora will probably change, but you won't lose it.

Jenivaa · October 2018

Lysette · October 2018

Rukia541 wrote: »

doc_ketamine wrote: »

How long does it take to download FFIV? Seems like a good time to try out another MMO. Who knows? Maybe I'll like it better?

I say this as an ESO+ member.

Well I would not recommend another MMO that requires sub.. try out GW2, you get ridiculous amount of content for free2play. If you like it, buy it once and have access forever. It is not as good as ESO but something of a change. Similar account bound systems, no heavy emphasis on grind, easy to get into.

FF14 will take you ages to get max lvl and classes are so slow, we are talking 2.5 second global cooldowns and 1-2 ability spam for many many levels. It is not a good MMO to 'try out' unless you plan going all the way to max.

I hop between GW2 and WoW admittedly but my sub there is free cuz I have endless gold.. bouncing between 3 games ensure you never get burned out of 1 lol.

What an odd time for maintenance though.

Not odd for an emergency - there the timing is always "right now".

barbg88ub17_ESO · October 2018

Please Zos, show some respect for your players and give updates regarding down time. Just let us know you are trying to give SOME KIND OF CUSTOMER SERVICE.

mistermacintosh · October 2018

nimander99 wrote: »

I took my birthday off for this. Super bummed. Oh well, at least I finally created a post after 4 years that got more than 2 comments

#Silverlining

Never take the day off on patch day to play ESO. You don't actually get to play ESO on patch day. They should call it broken server day, so people know to take time off after...

doc_ketamine · October 2018

Rukia541 wrote: »

Well I would not recommend another MMO that requires sub.. try out GW2, you get ridiculous amount of content for free2play. If you like it, buy it once and have access forever. It is not as good as ESO but something of a change. Similar account bound systems, no heavy emphasis on grind, easy to get into.

FF14 will take you ages to get max lvl and classes are so slow, we are talking 2.5 second global cooldowns and 1-2 ability spam for many many levels. It is not a good MMO to 'try out' unless you plan going all the way to max.

Sacre bleu!

I'm canceling my FF14 download then. I'll check out GW2 while the maintenance goes on. Thanks!

barney2525 · October 2018

GarnetFire17 wrote: »

Well i logged in, then signed up for ESO+ got 1500 crowns but my craftbag didn't unlock. Restarted the game thinking it would unlock if I did, but said it was down for maintenance. Also wasn't ESO+ supposed give a few more crowns now?

you get 1500 crowns per month

reprosal · October 2018

Davor wrote: »

karekiz wrote: »

Wonder what the exact issue was. Seems like a jackhammer approach.

I remember way back in EQ they accidently put an item for 1 station cash <crowns> when it was supposed to be like 1000 <10.00 USD>.

And you could buy and buy and buy.

It could be that. Funny last time Zenimax did an "emergency fix" was because there was something wrong with the crown store. I wouldn't be surprised if it was crown store related. Maybe ESO+ members were able to get something like you said and most of us didn't notice it, but Zeni did.

Literally just gave you 2 reasons why there is an emergency fix in place. Dont always blame the crown store.

Salvas_Aren · October 2018

Zorgon_The_Revenged wrote: »

Jounin13 · October 2018

Ackwalan wrote: »

Looks like it will be a couple hours. But, this does give us time to update the add-ons. Glass half full.

https://forums.elderscrollsonline.com/en/discussion/441882/pc-mac-na-eu-maintenance-oct-22-2pm-edt

Won't addons possibly need to be re-updated depending on what they do during downtime since something is clearly broken?

nimander99 · October 2018

mistermacintosh wrote: »

nimander99 wrote: »

I took my birthday off for this. Super bummed. Oh well, at least I finally created a post after 4 years that got more than 2 comments

#Silverlining

Never take the day off on patch day to play ESO. You don't actually get to play ESO on patch day. They should call it broken server day, so people know to take time off after...

The last few patches have gone off without a hitch for me... So I figured it was all good.

Lysette · October 2018

Davor wrote: »

karekiz wrote: »

Wonder what the exact issue was. Seems like a jackhammer approach.

I remember way back in EQ they accidently put an item for 1 station cash <crowns> when it was supposed to be like 1000 <10.00 USD>.

And you could buy and buy and buy.

It could be that. Funny last time Zenimax did an "emergency fix" was because there was something wrong with the crown store. I wouldn't be surprised if it was crown store related. Maybe ESO+ members were able to get something like you said and most of us didn't notice it, but Zeni did.

Unlikely - in that case they wouldn't have taken down just the login server, but kicked all from the servers at once. But here they closed logins, investigated the issue whilst people already logged in could still play, and once they found the problem and a fix was estimated for it, they took all servers down, in order to do the actual fixing.

Xarc · October 2018

Xarcus wrote: »

ZOS_GinaBruno wrote: »

As of right now, we're still having QA do some checks. Once they're finished, we'll be taking PC NA and EU offline to continue on with applying some fixes, which will likely take a couple hours. Keep in mind these are all rough estimates.

when you say "some fixes", are you talking about the absence of a french translation in the game ?

Just to know, any response ?
@ZOS_GinaBruno

vailjohn_ESO · October 2018

@Maggi12 I can tell you what one issue is:

The problem for me is that the "missing" slots had inventory. I had 480 Bank Slots filled with items. I had let my ESO Plus lapse on this account so I couldn't add anything more but I could still withdraw any of the 480 items. When I logged on after the Nerfmire update, my Bank said I only had 240 items in my bank. Apparently the game had removed 240 items and tried to redistribute them among my character's personal inventory slots. Many of my alts are mules with already full inventories, so I don't know if everything got redistributed or if some was lost to Oblivion.

FlyingSwan · October 2018

doc_ketamine wrote: »

How long does it take to download FFIV? Seems like a good time to try out another MMO. Who knows? Maybe I'll like it better?

I say this as an ESO+ member.

FFXIV is vastly superior to ESO in all ways, and most certainly is worth a sub, whereas I feel ESO Plus cannot be justified due to the low quality of the game. I left ESO Plus 18 months ago to move to FFXIV and it was an excellent choice.

The only reason I have come back to ESO for a bit, is I consumed all of the current FFXIV content and fancied a change. Once I've 'done' Murkmire, I'll go back to FFXIV.

Flipping between the two is fine, but to me there is no comparison on terms of quality, FFXIV is how it should be done and I do not resent paying them, whereas when I had ESO+ I felt ZOS were taking the *** due to their cash shop antics and general low ability as a developer. So while I'll certainly come back to ESO from time to time, and use my surplus of Crowns gained from prior subs to procure DLC, I'll never sub to ESO again. FFXIV is worth every penny of the sub IMO because the game is managed correctly with the focus on the customer and I have not ever felt I am being subjected to a cash grab.

Jounin13 · October 2018

I wonder if keeping people in game for the first 2 hours before taking the game down completely is them trying to say oh no the game wasn't down those first 2 hours.

SydneyGrey · October 2018

Would be super nice if they didn't introduce new DLCs in the middle of festivals. There are always problems, and then people in certain time zones miss a big chunk of a festival day.

Lysette · October 2018

Ok, that sounds really serious then - glad they started investigating and fixing it right away.

ZharaX · October 2018

Indeed there is a policy...

ZENIMAX FIRST!
Oh yeah, and your money

ZOS_GinaBruno · October 2018

Ravensilver wrote: »

ZOS_GinaBruno wrote: »

As of right now, we're still having QA do some checks. Once they're finished, we'll be taking PC NA and EU offline to continue on with applying some fixes, which will likely take a couple hours. Keep in mind these are all rough estimates.

I can understand ZOS having to do QA and maintenance. But did you *have* to do it during prime playing time for EU players? At least be considerate to your (paying - like me...) customers, and credit us with today's event ticket - since there is no way we can log in and actually *earn* it today...

Thank you.

In this case, yes.

barbg88ub17_ESO · October 2018

There is no Gina only Zuul

CritsTheBed · October 2018

Hey guys lets take it easy on the devs. Im sure theyre working hard to get us all back online and playing. Plus Im trying to get ap refunded bc of a mistake that i made.

Lysette · October 2018

Absolutely Gina, this couldn't wait, I agree.

ZOS_GinaBruno · October 2018

Xarcus wrote: »

Xarcus wrote: »

ZOS_GinaBruno wrote: »

As of right now, we're still having QA do some checks. Once they're finished, we'll be taking PC NA and EU offline to continue on with applying some fixes, which will likely take a couple hours. Keep in mind these are all rough estimates.

when you say "some fixes", are you talking about the absence of a french translation in the game ?

Just to know, any response ?
@ZOS_GinaBruno

We're planning on hotfixing that issue tomorrow.

rfennell_ESO · October 2018

ZOS_GinaBruno wrote: »

Ravensilver wrote: »

ZOS_GinaBruno wrote: »

As of right now, we're still having QA do some checks. Once they're finished, we'll be taking PC NA and EU offline to continue on with applying some fixes, which will likely take a couple hours. Keep in mind these are all rough estimates.

I can understand ZOS having to do QA and maintenance. But did you *have* to do it during prime playing time for EU players? At least be considerate to your (paying - like me...) customers, and credit us with today's event ticket - since there is no way we can log in and actually *earn* it today...

Thank you.

In this case, yes.

You mean you have downtime for an actual reason????

OMG time to make posts declaring I should be compensated for my lost time.

Lysette · October 2018

Oh heck, tomorrow - in EDT I guess - then I better go back to bed.

dengodadegen · October 2018

ZOS_GinaBruno wrote: »

In this case, yes.

You needed to take server down in this case or you are going to give us todays event ticket?

Elsonso · October 2018

barbg88ub17_ESO wrote: »

Please Zos, show some respect for your players and give updates regarding down time. Just let us know you are trying to give SOME KIND OF CUSTOMER SERVICE.

Keep an eye on the pinned topic in the forum.

Sekero · October 2018

ZOS_GinaBruno wrote: »

Ravensilver wrote: »

ZOS_GinaBruno wrote: »

As of right now, we're still having QA do some checks. Once they're finished, we'll be taking PC NA and EU offline to continue on with applying some fixes, which will likely take a couple hours. Keep in mind these are all rough estimates.

I can understand ZOS having to do QA and maintenance. But did you *have* to do it during prime playing time for EU players? At least be considerate to your (paying - like me...) customers, and credit us with today's event ticket - since there is no way we can log in and actually *earn* it today...

Thank you.

In this case, yes.

IS that "Yes we had to" or "Yes we'll give you the ticket"?