PlayStation 5 Patch Error Issue

ZOS_Amy · July 13

Hello All,

Earlier today PlayStation 5 players were receiving a "Patch Required" error when attempting to login to the game. The issue has been resolved, but if you already installed today's patch, please delete and reinstall the game to fix this issue. We apologize for the inconvenience and appreciate your patience.

LunaFlora · July 13

thank you for the update Amy

subandi · July 13

So in order to fix this I will have to lose all my addons, settings and so on? Or is this just a quick fix and waiting it out, we will get a proper fix for existing installs?

beer781993 · July 13

Way to go. Raid evening ruined...

Slowly getting fed up with this game. No matter what I do, barely anything works properly.

nellonen · July 13

Thanks for letting us know. A suggestion, could this and posts like it please show up in the dev tracker? ☺️

allochthons · July 13

I think if you don't delete your local data, your addons should stay.
but don't quote me on that. If anyone successfully does keep their add-ons through this, please share how you did it.

ZOS_Amy · July 13

nellonen wrote: »

Thanks for letting us know. A suggestion, could this and posts like it please show up in the dev tracker? ☺️

Hey there! This looks like it's pulling into the Dev Tracker for me, but if you're seeing otherwise please let me know.

Ingenon · July 13

ZOS, you do realize that PS5 console have a default setting to download updates, even when the console is in standby and the owner is not using it? It is under Automatic Updates, and both "Auto-Download" and "Auto-Install in Rest Mode" are default on. Everyone who has ESO installed on their PS5 console and left their PS5 turned on will likely need to delete and reinstall ESO.

Sigh. 12% downloaded, 45 minutes left, on a fiber internet connection. Competing with every other PS player of ESO to download the same game from the Playstation server.

Munkfist · July 13

Ingenon wrote: »

ZOS, you do realize that PS5 console have a default setting to download updates, even when the console is in standby and the owner is not using it? It is under Automatic Updates, and both "Auto-Download" and "Auto-Install in Rest Mode" are default on. Everyone who has ESO installed on their PS5 console and left their PS5 turned on will likely need to delete and reinstall ESO.

Sigh. 12% downloaded, 45 minutes left, on a fiber internet connection. Competing with every other PS player of ESO to download the same game from the Playstation server.

This does seem more of a PS issue than a ZOS issue? There's only so much that can be done from their end of things. Could try sending some feedback to PS in regards to that system.

Ingenon · July 13

Munkfist wrote: »

This does seem more of a PS issue than a ZOS issue? There's only so much that can be done from their end of things. Could try sending some feedback to PS in regards to that system.

I have no idea what caused this. Where did the patch come from? Did ZOS send the patch to Playstation? Or did Playstation invent the patch out of thin air? Until I know those answers, I am just speculating.

TravisVincent · July 13

Ingenon wrote: »

ZOS, you do realize that PS5 console have a default setting to download updates, even when the console is in standby and the owner is not using it? It is under Automatic Updates, and both "Auto-Download" and "Auto-Install in Rest Mode" are default on. Everyone who has ESO installed on their PS5 console and left their PS5 turned on will likely need to delete and reinstall ESO.

Sigh. 12% downloaded, 45 minutes left, on a fiber internet connection. Competing with every other PS player of ESO to download the same game from the Playstation server.

I had not played today and while I have that setting active my PS5 had been off since last night. I don't believe the patch was live long enough for rest mode to kick in unless you were actively using the PS5 around the time the patch was issued or tried to play ESO while the patch was active.

If you are on version 1.020.001 you did not get the patch and should be able to play successfully.

Lydawobbles · July 13

We are on ps5 update 1.66. The one today 1.020.002 is waaaay old.

Four_Fingers · July 13

Munkfist wrote: »

Ingenon wrote: »

ZOS, you do realize that PS5 console have a default setting to download updates, even when the console is in standby and the owner is not using it? It is under Automatic Updates, and both "Auto-Download" and "Auto-Install in Rest Mode" are default on. Everyone who has ESO installed on their PS5 console and left their PS5 turned on will likely need to delete and reinstall ESO.

Sigh. 12% downloaded, 45 minutes left, on a fiber internet connection. Competing with every other PS player of ESO to download the same game from the Playstation server.

This does seem more of a PS issue than a ZOS issue? There's only so much that can be done from their end of things. Could try sending some feedback to PS in regards to that system.

Yeah, Microsoft never releases bad auto updates either.

GMdoghunter · July 13

Honestly that is beyond ridiculous,having to reinstall the game because aof a patch that is bugged,or even not working correctly once installed.
What happens if your internet connection is slow and you have to reinstall?.

My internet is NOT slow but there are many people out there whos internet is,even in this day and age.

TravisVincent · July 13

Lydawobbles wrote: »

We are on ps5 update 1.66. The one today 1.020.002 is waaaay old.

I'm going with the official PS5 version number as reported on the information screen which does not correspond to the patch notes, but I do have 1.67 which is listed in the announcements on the home screen on the app.

DenverRalphy · July 13

This is some next level "whoopsie!"

I would be chewing nails if this happened to me and the solution was "please delete and reinstall the game to fix".

Ingenon · July 13

Okay. After delete and reinstall game, I login and find I have no Add-Ons.

Sigh. Options, Add-Ons, Manage My Add-Ons, press square for Reload UI, wait ... and I have Add-Ons again.

And I can't remember the last time Vivec City crafting area was this empty. Good luck to everyone getting back!

angrysam319 · July 13

Havnt tried logging in through console but the ps plus streaming version of the game doesn’t seem to be working either. Unable to connect to game server

AllenaNightWood · July 13

thats weird i logged in just fine because there was not patch to download

@ZOS_Amy was there a patch for eso at all today or just this weird error

SassyPickles225 · July 13

I deleted and waited almost 4 hours to reinstall. Turned off auto updates and everything just for it to still somehow include the buggy patch. How do I avoid this? I now have to spend another 4 hours redownloading for a total of 8 hours…

The_Dude · July 13

Hey there, so let me summarize.

ZOS releases a patch that causes the game to crash.
ZOS has the “perfect” solution: the players have to do the work, players have to reinstall everything—130 GB, all settings, add-ons, etc.
ZOS is off the hook and can sit back and relax.

So as a paying PSN and ESO+ customer, I expect ZOS to fix the bug and not pass the work off to the players. Mistakes happen, but not fixing them is a whole different story. As a customer who pays for the product, I’d expect a new patch to be released that fixes the problem created.

Sorry guys, but thats not customer service …

MasterOfWisdom1618 · July 13

beer781993 wrote: »

Way to go. Raid evening ruined...

Slowly getting fed up with this game. No matter what I do, barely anything works properly.

Hey bro don't be angry. Even tho half of the employees has been layed off it doesn't mean everything will work out fine for the future.

Luckily we don't have any PS experts at ZoS but at least they can give us solutions we would have known our selfs.

ZOS_Amy · July 13

AllenaNightWood wrote: »

thats weird i logged in just fine because there was not patch to download

@ZOS_Amy was there a patch for eso at all today or just this weird error

This was an error that only occurred with PlayStation players who were trying to login within a specific window of time.

SassyPickles225 wrote: »

I deleted and waited almost 4 hours to reinstall. Turned off auto updates and everything just for it to still somehow include the buggy patch. How do I avoid this? I now have to spend another 4 hours redownloading for a total of 8 hours…

I'm sorry to hear this happened! We recommend deleting the entire game, turning off the device, and unplugging it from the wall for five minutes for a full power cycle, then try reinstalling the game. If you're still encountering this issue, it is likely something that would require a ticket with Sony.

Evil_Rurouni · July 13

If anyone is still having trouble getting on, be aware that you can run the PS4 version of the game on the PS5.

You won't have access to extra features such as addons, but it'll at least let you log in and take care of any simple business that can't wait.

The_Dude · July 13

ZOS_Amy wrote: »

AllenaNightWood wrote: »

thats weird i logged in just fine because there was not patch to download

@ZOS_Amy was there a patch for eso at all today or just this weird error

This was an error that only occurred with PlayStation players who were trying to login within a specific window of time.

SassyPickles225 wrote: »

I deleted and waited almost 4 hours to reinstall. Turned off auto updates and everything just for it to still somehow include the buggy patch. How do I avoid this? I now have to spend another 4 hours redownloading for a total of 8 hours…

I'm sorry to hear this happened! We recommend deleting the entire game, turning off the device, and unplugging it from the wall for five minutes for a full power cycle, then try reinstalling the game. If you're still encountering this issue, it is likely something that would require a ticket with Sony.

Hi, so we are getting no further patch to fix this problem caused by the patch today?
And the only solution you are offering is that we have to do all the work and spent some time solving this issue?

TheGrognard · July 13

I'm sorry to hear this happened! We recommend deleting the entire game, turning off the device, and unplugging it from the wall for five minutes for a full power cycle, then try reinstalling the game. If you're still encountering this issue, it is likely something that would require a ticket with Sony.

I can't believe this response....how tone-deaf can you survivors be? 😆 Luckily I was playing too much and rolled through all this, but to those effected, this response is criminal and gets you insta-killed by the town watch......

flajocar · July 13

5 hours in and 5.5 more to go. Wasted day off. At least we got an "I'm sorry"

MidniteOwl1913 · July 13

I don't know how to delete a patch... :-(

I have the PS5 digital game, but a hard disc PS4 version in my playstation.

It isn't at all clear to me what I need to do.

fizl101 · July 13

MidniteOwl1913 wrote: »

I don't know how to delete a patch... :-(

I have the PS5 digital game, but a hard disc PS4 version in my playstation.

It isn't at all clear to me what I need to do.

You need to delete the game install and re-install the ps5 version of the game

bobdrad · July 13

For the record, my PS automatically downloaded and installed the patch (which was from Sony, not ZOS), yet the game is working fine for me. No need for me to reinstall the game. So don't panic - you may be fine.

waltersobchac · July 13

So on fiber , 129.2GB download, 3 hours …. Disappointed …. Was really looking forward to getting the rest of my gear tonight.