PSA if you died in Xul-Katama and are stuck

DragonRacer · November 17

First off, this issue notated here (https://forums.elderscrollsonline.com/en/discussion/685156/u48-seasons-of-the-worm-cult-part-2-console-launch-known-issues-list) should probably be included here (https://forums.elderscrollsonline.com/en/discussion/683994/writhing-wall-event-known-issues#latest) for the sake of not having separate places to check for current bug woes. @ZOS_JessicaFolsom @ZOS_Kevin

If you died in this Eastern Solstice location and are permanently stuck, the current ZOS fix is to put in a support ticket - which we all know can be a wait and/or your mileage may vary. This wait is particularly insufferable if it is your main toon who is trapped.

I'm posting this because I haven't seen it posted anywhere else and is potentially a faster work-around fix. This is described as a "fringe case" bug, yet I am seeing more and more people in guild chats and on social media encountering it so... maybe not very fringe.

Two guildmates successfully got unstuck by: have someone group your stuck character. Then, have them queue for group Imperial City. Should pull your trapped body out.

One guildmate successfully got unstuck by: navigating to the Activity Finder and queueing for a random 4-man dungeon. Their trapped toon got pulled into a dungeon and, thus, untrapped.

Please pass along to your guilds/Discords/wherever else it might help trapped persons.

Hapexamendios · November 17

This happened to me this morning. I put in the support ticket.

I would add that the "Get me unstuck" option does not work. It can't find a suitable location.

I'll try the other methods when I get back on. Thanks for those.

ZOS_JessicaFolsom · November 17

Hey everyone, we are investigating this one. Could you please let us know what server and platform you are on?

@DragonRacer , I do see you are on PlayStation NA, from your signature. Could you confirm that is the server and platform where you are running into this issue?

Technically this is not part of the Writhing Wall event, so it isn't in the Writhing Wall Known Issues. We can add a link to it in that thread, though.

DragonRacer · November 17

ZOS_JessicaFolsom wrote: »

Hey everyone, we are investigating this one. Could you please let us know what server and platform you are on?

@DragonRacer , I do see you are on PlayStation NA, from your signature. Could you confirm that is the server and platform where you are running into this issue?

Technically this is not part of the Writhing Wall event, so it isn't in the Writhing Wall Known Issues. We can add a link to it in that thread, though.

Yes, the guildmates who have encountered this issue are on PS NA.

DragonRacer · November 17

Also, the reason why I mentioned maybe combining threads is because the Eastern Solstice skyshards issue is in the Writhing Wall Event Issues thread, too, so that made me think it was all U48 known issues.

RPGOverlord · November 17

ZOS_JessicaFolsom wrote: »

Hey everyone, we are investigating this one. Could you please let us know what server and platform you are on?

@DragonRacer , I do see you are on PlayStation NA, from your signature. Could you confirm that is the server and platform where you are running into this issue?

Technically this is not part of the Writhing Wall event, so it isn't in the Writhing Wall Known Issues. We can add a link to it in that thread, though.

This happened to a friend on Xbox EU and we did the grouping/queuing a random dungeon to get her unstuck as mentioned above. I have seen a few people via guild chat get stuck

bobdrad · November 17

I know several people who this happened to on PS NA (including myself). I certainly hope you are getting feedback from customer support, who should have all these details. I do want to say customer support has been very responsive on this issue. My issue was resolved within 30 minutes, others in 5. Well done.