Game blackscreens constantly

untranslated · November 2022

Since the start of November my game has been constantly crashing to a black screen, in most cases no crash reporter. Usually have to end task to be able to do anything.
I have tried
- Removing add ons folder
- updating GPU drivers
- Checking my heating on my laptop (GTX1060 card, 16 gig memory)
- Repairing Installation

Seems to happen at random, regardless of zone, including inside tales of tribute (managed to go from top 1.5% to 5% because of freezes today alone, conveniently on last day before prizes).
This game is unplayable and just kept relogging during SKyrim event to not lose out but what is the point in paying for a game that just causes hate. There has been no change for the entire month except it takes longer to crash on average when I set my graphics down to low everything, which is also pointless since it looks like crap.
Current settings is just 1080, low everything except subsampling. Lower than what I was playing without issue before November.

untranslated · November 2022

Here is a crash reporter I managed to get this morning.

====================================================================
eso has stopped working.
====================================================================

[reporter]
version = 0.01

[extra]
ProductName = eso
Version = eso.live.8.2.6.2582277
branch = live
char.account = untranslated
char.alliance = 1
char.name = Zar'Guul
client.executablebits = 64
client.mode = inworld
client.renderertype = D3D11
client.session_start_timestamp = 2022-11-30T06:38:21.982+02:00
client.time_since_load = 284
client.timestamp = 2022-11-30T07:11:40.246+02:00 -frme 128278-
client.uptime = 1998.3
computer.name = UNTRANSLATED
computer.user = wrigh
cpu.arch = 9
cpu.count = 12
cpu.level = 6
cpu.type = 8664
data.depotid = 4000
data.dir = C:/Games/The Elder Scrolls Online/The Elder Scrolls Online/depo
data.syncm = databuild
data.version = 4000.win.2582285.live.2582277
exe.buildnum = 2582277
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 31.0.15.2698
gfx.deviceid = 7200.374477912.161
gfx.driver = NVIDIA GeForce GTX 1060
gfx.vendorid = 4318
globby.address = 159.100.232.107
globby.port = 24507
loc.wloc = 1207 446500 20571 488845 56.18
loc.worldid = 1207
loc.zone = High Isle
login.address = 159.100.232.107
mem.system_free = 4214
mem.system_max_current = 19314
mem.system_max_peak = 19314
mem.system_physical = 16242
mem.total_current = 4791
mem.total_peak = 5707
mem.ws_current = 3183
mem.ws_peak = 3659
mempool.animation_usage = 0.91
mempool.audio_usage = 0.00
mempool.client_object_usage = 0.00
mempool.environment_usage = 0.00
mempool.filesystem_usage = 0.04
mempool.fx_usage = 0.00
mempool.gamedata_usage = 0.00
mempool.gameplay_usage = 0.00
mempool.global_usage = 0.00
mempool.grammar_usage = 0.00
mempool.granny_animation_usage = 0.96
mempool.granny_usage = 0.00
mempool.gui_controls_usage = 0.90
mempool.gui_fonts_usage = 0.00
mempool.gui_textures_usage = 1.00
mempool.gui_usage = 0.00
mempool.interface_usage = 0.90
mempool.lua_usage = 0.00
mempool.model_usage = 0.00
mempool.network_usage = 0.00
mempool.particle_usage = 0.00
mempool.physics_usage = 0.00
mempool.renderer_usage = 0.00
mempool.settings_usage = 0.00
mempool.streaming_usage = 0.17
mempool.terrain_usage = 0.00
mempool.texture_usage = 0.00
mempool.theater_usage = 0.00
mempool.threading_usage = 0.00
mempool.voice_usage = 0.00
os.osbits = 64
os.platform = windows
os.version = 10.0.9200.
ptime = 1998522
realm.depotid = 4000
realm.id = 4001
realm.name = EU Megaserver
reportfield.ver = 4
version.major = 8
version.patch = 2
version.subpatch = 6

ZOS_Bill · November 2022

@untranslated

Our help article linked below has some troubleshooting that can help when dealing with performance issues on a laptop.

What do I do if ESO is having performance issues on my laptop?

untranslated · December 2022

Hi,
The above fix did not help. Other things I have tried since:
1. Full mem Check
2. Changing the page file to manually be higher (more failures)
3. DDU graphics driver and reinstalling different versions
4. Cleaning fans incase of overheating, left casing off and now temps are eliminated as an issue temporarily
5. Ran in compatibility mode
6. Changed GPU registry timeout values to 60 seconds

Some of these worked for a while then failed. Currently Testing removing the HDD page file completely. Been getting a lot of hard faults/s on my memory

ZOS_Bill · December 2022

@untranslated

Thanks for the rundown of troubleshooting you've taken. Since none of the troubleshooting steps has helped, please go ahead and open a ticket with customer support.