Stalling on loading screen

Crymthann · August 2022

I cant get past the loading screen between When I put in my account info and it brings up my character list. I am a returning player contemplating buying the new xpac but i cant log into the game. Any ideas?

Crymthann · August 2022

An Update, I let my comp run and it took 22 minutes to actually get into the game the first time. Not having the same issue on any subsequents attempts since i got in after 22 minutes. Do you all think this is a game issue or a comp issue for me?

danno8 · August 2022

Upon first log in after install or any updates the game does a fair bit of caching.

This usually takes around 20 to 30 seconds for me whereas a normal login from password to character select is maybe 5 seconds (these days, it used to be much longer but ESO load times have dramatically improved over the last year or so).

22 minutes is obviously excessive and I have no idea what would cause that. A slow drive or cpu could but that still seems way too slow.

EnerG · August 2022

So they introduced sharding this year where innovative accounts are basically "cold storaged" 20 mins does seem excessive but they did say it was an avg of 5 to 10 mins for a first login after sharding. Send a ticket but keep the game running, until it loads maybe

EnerG · August 2022

Inactive*

ZOS_Bill · August 2022

@Crymthann

This may be a one time issue. Have you tried reloading the game a few times to see if you run into loading issues again?

Madarc · August 2022

ZOS_Bill wrote: »

@Crymthann
see previous

This is actually a procedure which helps in many cases. E.g. loading of addons or general character specific settings