Load screens

Unparagoned1994 · June 2020

when switching between characters has anyone else on Xbox gotten stuck in a never ending load screen?

Kwoung · June 2020

Happens on PC too, quite often.

Unparagoned1994 · June 2020

@ZOS_GinaBruno

Unparagoned1994 · June 2020

Could u shed some light on this

ZOS_Bill · June 2020

@Unparagoned1994

Deleting your local save data can help with getting your character to load in.

To delete save data on the Xbox One

From the Xbox Home Menu, navigate to My games & apps.
Go to Games.
Highlight The Elder Scrolls Online tile and press the [Menu] button of the controller.
Select Manage Game. Highlight and select Save Data for the desired user.
Select Delete.

HoustonHeart · June 2020

Load issues are clearly sever limit issues.

Clearing cache won’t remedy loading into congested areas. If you are able to monitor your network to the server you will see the congestion, packet loss and throttling. At times it times out. They need to do something about the severs and add more instance ones because they are not able to handle returning and new traffic and users.

Unparagoned1994 · June 2020

ZOS_BillE wrote: »

@Unparagoned1994

Deleting your local save data can help with getting your character to load in.

To delete save data on the Xbox One
From the Xbox Home Menu, navigate to My games & apps.

Go to Games.

Highlight The Elder Scrolls Online tile and press the [Menu] button of the controller.

Select Manage Game. Highlight and select Save Data for the desired user.

Select Delete.

@ZOS_BillE
It's not logging in that I'm having problems with its when I go to log out to switch characters I get stuck in one of those forever long load screens that used to happen all the time (the ones that don't even have the "this may be an unusually long load time"message.

So bottom line is it's when I'm logging out of a character not logging in. That make sense?

Unparagoned1994 · June 2020

But I tried that just in case to see if it does anything at all to help with what's going on

Unparagoned1994 · June 2020

@HoustonHeart so far since this update other than not being able to log out to switch characters I've been pretty satisfied with this update it really seems like they are busting down on the performance fixes, but your i do agree with your input and it is greatly appreciated

Unparagoned1994 · June 2020

@ZOS_GinaBruno now is doing hard crashes on its own when i try to log out to switch characters

ZOS_Adrikoth · June 2020

Greetings @Unparagoned1994 we recommend the troubleshooting in this article if you are experiencing crashes in ESO on Xbox One.

Unparagoned1994 · June 2020

@ZOS_Adrikoth are any of you even reading what I'm saying it isn't a crash and it's happening to everyone I spoke with and I'm in all the big guilds and it's happening to them to. This is poor service wish I could speak with a supervisor, but I already am..fml

Unparagoned1994 · June 2020

ok @ZOS_Adrikoth and @ZOS_BillE it's not a crash when people go to log out it goes to the load screen and stays there the music stops it doesn't pop up a message saying this could be an unusually long load time the ring just keeps spinning!

Unparagoned1994 · June 2020

I was saying that I would have to crash the game on purpose to get out of the load screen is a load screen problem that happens when you are logging out(whether it be just to log out or if you're trying to switch characters)

ZOS_Adrikoth · June 2020

If the steps in our article were unable to assist with the issue then please submit a ticket with us at help.elderscrollsonline.com

Unparagoned1994 · June 2020