Mac launcher not working

Carcharodontosaurus · May 2020

I redownloaded ESO to see what's new but the launcher says "The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information."

Is there any way to fix this issue?

My Mac is a Macbook Pro Mid 2015 15inch with Catalina

thedavidventer · May 2020

That’s very strange. That’s seems like a 32bit app error but that shouldn’t be happening as the game is 64 bit now and other macOS gamers aren’t having this issue. There might be something else wrong here. Are you sure you’re using the new launcher? Do you have the launcher and the eso app added to the macOS system preferences security, accessibility? I suggest contacting ESO support through the support ticket system because it seems like these “Customer Support” Mac forums are being ignored by the ZOS Support team. Also, when you get the first ticket response by email, it’s generally some copy/paste knowledge base article that’s not even related to, or doesn’t solve the issue, then you have to respond to that for an actual person to see your query and hopefully assist you in resolving it. Keep in mind that the support team is also probably overwhelmed with the amount of tickets right now due to more people playing while in lockdown so you’ll probably have to wait a week or two for an actual human to get back to you.

ZOS_Chiroptera · May 2020

Hi @Carcharodontosaurus, as suggested above, please open a support ticket here and a support agent will be happy to help you.

Carcharodontosaurus · May 2020

thedavidventer wrote: »

That’s very strange. That’s seems like a 32bit app error but that shouldn’t be happening as the game is 64 bit now and other macOS gamers aren’t having this issue. There might be something else wrong here. Are you sure you’re using the new launcher? Do you have the launcher and the eso app added to the macOS system preferences security, accessibility? I suggest contacting ESO support through the support ticket system because it seems like these “Customer Support” Mac forums are being ignored by the ZOS Support team. Also, when you get the first ticket response by email, it’s generally some copy/paste knowledge base article that’s not even related to, or doesn’t solve the issue, then you have to respond to that for an actual person to see your query and hopefully assist you in resolving it. Keep in mind that the support team is also probably overwhelmed with the amount of tickets right now due to more people playing while in lockdown so you’ll probably have to wait a week or two for an actual human to get back to you.

Thanks. I submitted a ticket.

thedavidventer · May 2020

It seems ok for me so far, albeit with the following caveats:

1) SUPER LOOOOOOOOONG Loading screens. Way longer than before.
2) Without proper retina resolution support on the macOS game client, things look even more blurry when using TAA anti-aliasing, so I'm still using FXAA in order to not feel blind with the limited resolution on the macOS game client.
3) Windowed (Fullscreen) mode is still broken/incompatible with macOS fullscreen/spaces functionality.
4) Xbox One Wireless Controller input is still broken/messed up on the macOS game client. (Most buttons don't work and those that do perform the incorrect functions).
5) Steam Overlay is still broken (Still can't buy crowns in-game through the Steam Overlay).

On a more positive note, there is some improvement in the macOS game client:
1) Since we're forced to play in a bordered window, at least we now have dark mode, Yay!
2) We can now quit the game without having to force-quit through the macOS activity monitor, it actually quits. Cool!

Here's hoping the other issues mentioned above will also get fixed!