The Elder Scrolls Online

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Launcher stuck on updating after installing the game

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Toon_Raider
Toon_Raider
✭✭✭
The launcher is stuck in updating after installing the game.

I have the launcher and game .exe added in firewall and antivirus exclusions, but it does not help.
I uninstalled the game and tried again but still stuck at launcher update.

This has been ongoing since Harrow storm launch.
I try every day but no success.

I have opened a ticket: Question Reference # 200318-004271
I have sent the Game Consultant report and ZOS replied with things to check.
I did it again although i have done it before, but as before no success.

I uninstalled all antivirus but still nothing.

Please help, this is ridiculous, everything worked before new patch.
  • ZOS_Bill
    ZOS_Bill
    admin
    @Toon_Raider

    Have you tried deleting the program data for the launcher? If not, instructions on doing so can be found below.

    Delete the Program Data
    1. Close the ESO Launcher.
    2. Navigate to the patch installation folder,
    3. By default, this folder will be located here: C:\Program Files (x86)\Zenimax Online\Launcher\ProgramData.
    4. Locate and delete the ProgramData folder.
    5. Restart the ESO Launcher.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • Toon_Raider
    Toon_Raider
    ✭✭✭
    Hi Billie

    I have done all the steps laid out in support.
    had 2 tickets opened and submitted the game consultant report twice.
    added exemptions to AV again.
    nothing seems to work.

    just about given up on the game
  • votan73
    votan73
    ✭✭✭
    Did you start the Launcher as Admin?
    Do you have enough disk space for the temporary data and the game?
    Do you have OneDrive active?
  • Toon_Raider
    Toon_Raider
    ✭✭✭
    votan73 wrote: »
    Did you start the Launcher as Admin?
    Do you have enough disk space for the temporary data and the game?
    Do you have OneDrive active?

    Yes.
    400GB space
    No one drive
  • Zealand
    Zealand
    ✭✭
    I'm getting the same issue, tried all the steps suggested, no luck. This also happened to me last patch and I had to reinstall the whole game, it's extremely frustrating. One night lost with the server down time (as I'm in NZ) and another reinstalling the game.... If that works.
  • Ignis_Irae
    Ignis_Irae
    ✭✭✭
    ive got simillar problem. after last update yesterday (23.03) launcher is cmpletly stuck. if i pres pLAY NOTHING HAPPENED. eso was woring ok till yesterday. where is problem?.. sugestion: ZOS pls stop doing any maintenace and update u usule f up more thing then repair. :(((((( im about to quit eso for good. and im regret i paid for that graymoor preorder especialy if i cant play due to issue caused by ur update. :(
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