The Gold Road Chapter – which includes the Scribing system – and Update 42 is now available to test on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/discussion/656454/
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No water texture and triangles on ground

peppers404
Hello!
I have been running into this issue since the update 25 on Tuesday...
nvyj2bkz9p5a.png

That's me, standing in knee-deep water. I can tell by the splash when I jump. Also, the shading must be glitchy.
Here are my settings:
0zgbbcf94ofg.png
Í have deleted the file called UserSettings.txt and the ShaderCache.cooked (in documents/elderscrollsonline/live), I've changed settings in the UserSettings.txt according to a few different online sources, then deleted it when that didn't work.
I've clicked to repair the game within the launcher twice since Update 25;
I've downloaded/redownloaded graphics drivers; I have Intel(R) HD Graphics 5500.

I know my laptop has pretty much the bare minimum to run the game :) But... these triangles are dizzying! Let me know what other information you need! I'm pretty sure it's not my computer in the wrong here... everything else runs OK. Can someone please help?
Thanks in advance!

Edited by peppers404 on February 27, 2020 5:46PM
  • ZOS_Bill
    ZOS_Bill
    admin
    @peppers404

    Posting your PC specifications here will help us look into this graphical texture issue. To get your PC specifications you can create a DxDiag report. You can than post the first 2 sections on the report in the thread.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • SmokingAce22
    d5c6cwjy2wb7.jpg
    Experiences the same issues everything was fine until the update.. Currently reinstalling game.. And will also roll bavk driver if this doesnt work..
    Posted Dxdiag summary below
    @ZOS_BillE
    Edited by SmokingAce22 on February 27, 2020 9:59PM
  • SmokingAce22

    System Information
    Time of this report: 2/27/2020, 13:15:56
    Machine name: DESKTOP
    Machine Id: {8F8CCD1C-3AD9-464B-97D2-729D10E8E38B}
    Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
    Language: English (Regional Setting: English)
    System Manufacturer: LENOVO
    System Model: 80E5
    BIOS: B0CN69WW (type: UEFI)
    Processor: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz (4 CPUs), ~2.2GHz
    Memory: 6144MB RAM
    Available OS Memory: 6060MB RAM
    Page File: 2917MB used, 4101MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DirectX Database Version: Unknown
    DxDiag Version: 10.00.18362.0387 64bit Unicode

    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.
    Edited by SmokingAce22 on February 28, 2020 12:03AM
  • peppers404
    First 2 sections of Dxdia report:
    System Information
    Time of this report: 2/27/2020, 18:18:57
    Machine name: DESKTOP-1APG2PF
    Machine Id: {53B60C56-4D0E-4558-BD79-61D8DEE7FF4C}
    Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
    System Model: Inspiron 5558
    BIOS: A17 (type: UEFI)
    Processor: Intel(R) Core(TM) i3-5005U CPU @ 2.00GHz (4 CPUs), ~2.0GHz
    Memory: 4096MB RAM
    Available OS Memory: 4006MB RAM
    Page File: 4442MB used, 2781MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DirectX Database Version: Unknown
    DxDiag Version: 10.00.18362.0387 64bit Unicode

    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.
  • darkwing777
    darkwing777
    Soul Shriven
    I have the same problem

    System Information
    Time of this report: 2/28/2020, 06:11:15
    Machine name: DESKTOP-VC5DSFI
    Machine Id: {217D66E4-AB89-41FA-A598-178F0D610232}
    Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
    Language: Russian (Regional Setting: Russian)
    System Manufacturer: Dell Inc.
    System Model: Inspiron 3558
    BIOS: BIOS Date: 05/16/19 19:41:36 Ver: A19.00 (type: BIOS)
    Processor: Intel(R) Core(TM) i3-5005U CPU @ 2.00GHz (4 CPUs), ~2.0GHz
    Memory: 16384MB RAM
    Available OS Memory: 16294MB RAM
    Page File: 7358MB used, 11367MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DirectX Database Version: Unknown
    DxDiag Version: 10.00.18362.0387 64bit Unicode

    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.
  • SyedNekoChan
    Same problem as well
    System Information
    Time of this report: 2/29/2020, 02:05:20
    Machine name: SYEDNEKOCHAN
    Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 10240) (10240.th1.170602-2340)
    Language: English (Regional Setting: English)
    System Manufacturer: LENOVO
    System Model: 20351
    BIOS: 9ACN28WW
    Processor: Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz (4 CPUs), ~2.6GHz
    Memory: 4096MB RAM
    Available OS Memory: 3988MB RAM
    Page File: 2966MB used, 7165MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: 12
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DxDiag Version: 10.00.10240.16384 64bit Unicode

    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Input Tab: No problems found.
  • Guyle
    Guyle
    ✭✭✭✭✭
    Any word on this yet? I was having the same problem on my laptop
  • peppers404
    I haven't heard any fixes yet... Just everyone commenting that they are having the same issue. I still haven't figured it out.
    I also deleted all my mods, so it's not them.
  • peppers404
    Quick question for everyone who has the issue: did you leave your ESO launcher open Monday night so you'd get the update immediately?
  • Azaroth
    Azaroth
    Soul Shriven
    My launcher was left open. It actually took a strangely long time to download the update, usually they are quite fast.

    I'm glad I'm not the only one with this issue. Not that I wish this on others.
  • Karmen
    Karmen
    ✭✭✭
    Hello.
    Someone got the exact same problem on french forum here https://forums.elderscrollsonline.com/fr/discussion/514144/triangles-partout-depuis-mise-a-jour-25#latest

    He downloaded and installed the right driver (updated). Try to update your drivers too maybe mate ;)
    I am Carmen.
    For Bosmers, war is only a sport
  • peppers404
    I updated my drivers! Didn't work!
  • SmokingAce22
    Roll the drivers back to win64_15407.4279.exe maybe not that version its from 2015 but i saw that new graphics driver csme out on thr 20th i didnt get it till the 24th same night as update.. Hmm trying to roll it back now but its not really working lol
    Edited by SmokingAce22 on February 29, 2020 2:46AM
  • darkwing777
    darkwing777
    Soul Shriven
    Roll the drivers back to win64_15407.4279.exe maybe not that version its from 2015 but i saw that new graphics driver csme out on thr 20th i didnt get it till the 24th same night as update.. Hmm trying to roll it back now but its not really working lol

    Thanks! It really works!
  • SyedNekoChan
    Drivers seemed to be up to date and rolling back did not resolve it. The issue still persists.
  • Eponavandrel
    Eponavandrel
    ✭✭
    I tried to install every possible Intel HD4600 drivers from 5 years back and an issue still persist. Would be great if anyone from ZOS support team could tell us if they are working on it or maybe we should not get our hopes up.
  • Azaroth
    Azaroth
    Soul Shriven
    I tried to install every possible Intel HD4600 drivers from 5 years back and an issue still persist. Would be great if anyone from ZOS support team could tell us if they are working on it or maybe we should not get our hopes up.

    I agree. I'm not blaming any of the hard working people who keep the game running, but I would feel better if they at least mentioned the issue. My game is almost broken right now.
  • Alaskasbear86
    Alaskasbear86
    Soul Shriven
    peppers404 wrote: »
    Hello!
    I have been running into this issue since the update 25 on Tuesday...
    nvyj2bkz9p5a.png

    That's me, standing in knee-deep water. I can tell by the splash when I jump. Also, the shading must be glitchy.
    Here are my settings:
    0zgbbcf94ofg.png
    Í have deleted the file called UserSettings.txt and the ShaderCache.cooked (in documents/elderscrollsonline/live), I've changed settings in the UserSettings.txt according to a few different online sources, then deleted it when that didn't work.
    I've clicked to repair the game within the launcher twice since Update 25;
    I've downloaded/redownloaded graphics drivers; I have Intel(R) HD Graphics 5500.

    I know my laptop has pretty much the bare minimum to run the game :) But... these triangles are dizzying! Let me know what other information you need! I'm pretty sure it's not my computer in the wrong here... everything else runs OK. Can someone please help?
    Thanks in advance!

    I have the exact same issue since the update,and I've tried all of the above to try and fix it. Worked great before patch and now almost unplayable. Lightning form causes me to dissolve into ground and all you can see is head. No water in the rivers and lakes etc...

    Intel 5500 graphics on a 2.3 please processer.
  • SmokingAce22
    Roll the drivers back to win64_15407.4279.exe maybe not that version its from 2015 but i saw that new graphics driver csme out on thr 20th i didnt get it till the 24th same night as update.. Hmm trying to roll it back now but its not really working lol

    Thanks! It really works!

    Glad it helped for you.. I rolled back uninstslled everydriver known to man.. Nothings working.. Just gonna wait hopefully its fixed after maint tomorrow.. It will most likely work for a few but alot of computer companies like lenovo probide the drivers for the customer and if ur device is too old and not covered anymore like mine then u Sol downgraded to windows 8.1.. Actually workd well but xbox controller drivrr not supportrd anymore or i dk back to windows 10 lol.. I use both, controller for dungeons, and pvp.. Mouse and keyboard for PVE questing relaxing stuff..
    Edited by SmokingAce22 on March 1, 2020 2:03AM
  • peppers404
    Hoping to hear an update on this? I'd like to play! Rolling back drivers didn't work, like @SmokingAce22 said.
  • LolkaxD
    LolkaxD
    Soul Shriven
    I have the same problem
  • LolkaxD
    LolkaxD
    Soul Shriven
    re-installation and rollback of drivers did not help
  • Alaskasbear86
    Alaskasbear86
    Soul Shriven
    my dxdiag info
    System Information
    Time of this report: 2/29/2020, 06:51:27
    Machine name: DESKTOP-635VBIF
    Machine Id: {5AFCBBA0-0AD8-433F-8FDF-A72EA5BBB3AC}
    Operating System: Windows 10 Pro 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
    System Model: Latitude E5450
    BIOS: A23 (type: UEFI)
    Processor: Intel(R) Core(TM) i5-5300U CPU @ 2.30GHz (4 CPUs), ~2.3GHz
    Memory: 16384MB RAM
    Available OS Memory: 16276MB RAM
    Page File: 7119MB used, 11588MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 144 DPI (150 percent)
    System DPI Setting: 144 DPI (150 percent)
    DWM DPI Scaling: UnKnown
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DirectX Database Version: Unknown
    DxDiag Version: 10.00.18362.0387 64bit Unicode

    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Input Tab: No problems found.

    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    Display Devices
    Card name: Intel(R) HD Graphics 5500
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics Family
    DAC type: Internal
    Device Type: Full Device (POST)
    Device Key: Enum\PCI\VEN_8086&DEV_1616&SUBSYS_062B1028&REV_09
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 8265 MB
    Dedicated Memory: 128 MB
    Shared Memory: 8137 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    HDR Support: Not Supported
    Display Topology: Internal
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
    Color Primaries: Red(0.643555,0.334961), Green(0.314453,0.627930), Blue(0.156250,0.058594), White Point(0.313477,0.329102)
    Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: AUO103D
    Native Mode: 1920 x 1080(p) (60.049Hz)
    Output Type: Internal
    Monitor Capabilities: HDR Not Supported
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
    Advanced Color: Not Supported
    Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
    Driver File Version: 20.19.0015.5063 (English)
    Driver Version: 20.19.15.5063
    DDI Version: 12
    Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 2.0
    Graphics Preemption: Triangle
    Compute Preemption: Thread group
    Miracast: Supported
    Detachable GPU: No
    Hybrid Graphics GPU: Integrated
    Power P-states: Not Supported
    Virtualization: Not Supported
    Block List: No Blocks
    Catalog Attributes: Universal:False Declarative:False
    Driver Attributes: Final Retail
    Driver Date/Size: 10/28/2018 3:00:00 PM, 39863032 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown
    Device Identifier: {D7B78E66-5556-11CF-5F60-2426B5C2D935}
    Vendor ID: 0x8086
    Device ID: 0x1616
    SubSys ID: 0x062B1028
    Revision ID: 0x0009
  • ZOS_Bill
    ZOS_Bill
    admin
    Please keep in mind the minimum requirements for running ESO as shown below.

    PC Minimum System Requirements:

    Operating System: Windows 7 64-bit
    Processor: Intel® Core i3 540 or AMD A6-3620 or higher
    System RAM: 3GB
    Hard Disk Space: 85GB free HDD space
    GPU:Direct X 11.0 compliant video card with 1GB RAM (NVIDIA® GeForce® 460 / AMD Radeon™ 6850) or higher
    Sound:DirectX compatible sound card
    Internet: Internet Broadband Connection
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • SmokingAce22
    Fixed but wont say how..Zos useless on here like talking to a robot that repeats the same script.. No intellectual information for the customer just more bs.. Goodbye
  • Eponavandrel
    Eponavandrel
    ✭✭
    I just wonder if the minimum requirements changed after Update 25? My PC specification:

    Operating System: Windows 10 64-bit
    Processor: Intel® Core i7 4790K
    System RAM: 16GB
    GPU: Intel HD 4600 (my previous graphics card has burned)

    Until the U25 hit the live servers I could play the game, on minimum settings but still. Now I am also able to play with the same spec, same graphics settings and the same frame rate but this triangles on the ground "soaking" all my AoE spells indicators, health bars, name plates, all the water on the planet and much more. I did not expect that ZOS will instantly fix it up but I did expect they will say something like "we are still looking for source of the problem and will let you know right after we find it", not paste minimum system requirements. Sorry for being mad but hey, we are not using toasters to play games and we are aware of the minimum requirements to run them. Sorry again.
  • peppers404
    I just wonder if the minimum requirements changed after Update 25? My PC specification:

    Operating System: Windows 10 64-bit
    Processor: Intel® Core i7 4790K
    System RAM: 16GB
    GPU: Intel HD 4600 (my previous graphics card has burned)

    Until the U25 hit the live servers I could play the game, on minimum settings but still. Now I am also able to play with the same spec, same graphics settings and the same frame rate but this triangles on the ground "soaking" all my AoE spells indicators, health bars, name plates, all the water on the planet and much more. I did not expect that ZOS will instantly fix it up but I did expect they will say something like "we are still looking for source of the problem and will let you know right after we find it", not paste minimum system requirements. Sorry for being mad but hey, we are not using toasters to play games and we are aware of the minimum requirements to run them. Sorry again.

    I totally agree, thank you!!!! I was running the game perfectly ok before Update 25. I'm using the links provided by @LolkaxD above since the recent patch didn't fix the issue.
  • peppers404
    Edit: that didn't work either. Still have triangles, no water, and non-appearing AOE.
  • SmokingAce22
    The problem is not with ur pc but within the code.. Theres my hint.. @peppers404
This discussion has been closed.