Hello,

So I submitted a support ticket on Thursday regarding a purchase problem I had as I bought a 21000 crown pack a couple hours before the sale went on and I was wondering if I could get a partial refund.

I hadn't recieved much communication regarding the ticket until today where I got a response from a lady saying they could not do a partial refund but they could put 14000 crowns into my account instead. This sounded great to me so I accepted . Then I got a response from different person saying that they tried but because I was playing the game they couldn't do it, and to let them know when I was able to come off. I came off and let them know so they could put the crowns into my account.

Over an hour went by and I got a response saying the support ticket is being passed onto a specialised team so I can recieve the best possible outcome for my case.

I do not understand what has happened, I was perfectly happy with the proposed solution so I already had the best possible outcome? It's now going to take a lot longer for my issue to be sorted

Id be so incredibly grateful if I could get some clarity on this process as it has left me confused of what is happening and why things are being moved to another team

All the best,

Sir Salabean

Question Reference # 190418-001524