ESO Launcher problem

nathanainsley1b16_ESO · April 2019

I am having an issue with the launcher. Clicking play does nothing and repair doesn't fix it. Repair did come up with access denied eror message but I had no issue downloading the last update(assuming that is has failed to download something). Strangely cannot login to support, neither to submit a ticket.

ZOS_Bill · April 2019

@nathanainsley1b16_ESO

If the game will not launch after clicking Play in the launcher, or if the launcher gets stuck loading, there are a few troubleshooting steps below that may help besides running a repair.

Create an Anti-virus or Firewall Exception for ESO

Each antivirus program is different and we recommend that you view the antivirus developer's website for full instructions on how to add exceptions.

The application files that may require exceptions are:

Bethesda.net_launcher: C:\Program Files (x86)\ZenimaxOnline\Launcher
ESO.exe: C:\Program Files (x86)\ZenimaxOnline\The Elder Scrolls Online\game\client\eso.exe
Steam.exe: C:\Program Files (x86)\Steam\steam.exe

Some antivirus programs require entire folders to be selected instead of a single file.When this is the case, the file paths below are what you should use. If required by the anti-virus program, include all subfolders since every file is critical to run the game.

C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\
C:\Program Files (x86)\Steam\

Delete the Program Data

Close the ESO Launcher.
Navigate to the patch installation folder,
By default, this folder will be located here: C:\Program Files (x86)\Zenimax Online\Launcher\ProgramData.
Locate and delete the ProgramData folder.
Restart the ESO Launcher.

Please let us know if these help resolve your launcher issue. As for your issue submitting a support ticket, you can try accessing the help site through a different web browser.