The issue is resolved, and the North American PC/Mac megaserver is now available. Thank you for your patience!
Maintenance for the week of April 15:
• [IN PROGRESS] ESO Store and Account System for maintenance – April 16, 8:00AM EDT (12:00 UTC) - 12:00PM EDT (16:00 UTC)
• [IN PROGRESS] ESO Store and Account System for maintenance – April 16, 8:00AM EDT (12:00 UTC) - 12:00PM EDT (16:00 UTC)
ERROR LOGGING IN - Requesting Character load forever
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ZOS_BilladminHere are two more troubleshooting steps that may help with your characters not loading.
Add Anti-virus and firewall exceptions
The application files that may require exceptions are:- Bethesda.net_launcher: C:\Program Files (x86)\ZenimaxOnline\Launcher
- ESO.exe: C:\Program Files (x86)\ZenimaxOnline\The Elder Scrolls Online\game\client\eso.exe
- Steam.exe: C:\Program Files (x86)\Steam\steam.exe
For some anti-virus programs you may need to add entire folders as exceptions.- C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\
- C:\Program Files (x86)\Steam\
Run launcher and game as an administrator- Right-click on the game Launcher and select Properties.
- Navigate to the Compatibility tab.
- Check the box that says Run as Administrator.
- Click Apply and then OK.
- Repeat these steps for ESO.exe, located in C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\Game\Client (by default).
Please let us know if you see any improvement in loading times. If not, you can contact customer support to start a ticket.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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