Game is no longer detected by Nvidia Geforce experience

dazza1033 · August 2018

Since todays patch, ESO is not longer being detected by GeForce Experience. Ive tried rescanning but the game is not being detected

AerunSun · August 2018

same here, i'm in contact with Nvidia to see if they can help me out

ZOS_Bill · August 2018

@dazza1033

If ESO is no longer being detected by GeForce Experience, please make sure your graphic drivers are fully updated. After updating, you may need to restart your PC.

GamingLass · August 2018

Ditto - and my Nvidia graphics driver is up to date. PC has been restarted. I am also having a horrible horrible experience since Zos update. Still doesn't recognize ESO. I've tried rolling back the driver - nothing. My game has crashed, my PC has frozen, the lag is ridiculous! I've disabled add-ons. Lowered my graphic. Played in windowed mode. Nothing stops the lag. My son playing off the same internet at the same time - isn't experiencing lag. He has an AMD and has Windows 7. I have Nvidia and windows 10. I played fine and Nvidia recognized ESO until your last update. Posting new discussion regarding the issues I've had since update.

AerunSun · August 2018

NVIDIA support made me reinstall the latest version (which I did yesterday). remove Bitdefender & Razer software. Didn't do the trick, off course. So ZOS…. I guess it's back to work

idk · August 2018

So are your games not running at all in Nvidia?

I have Nvidia 1080 card and haven’t Updated my drivers in a couple weeks and has no issues playing the game 12 hours ago, after the patch.

BTW. I am on win10 ans did not see any new updates to anything up to 2 hours ago.

GamingLass · August 2018

AerunSun wrote: »

NVIDIA support made me reinstall the latest version (which I did yesterday). remove Bitdefender & Razer software. Didn't do the trick, off course. So ZOS…. I guess it's back to work

I already did that. I rolled back to older version of Nvidia and tried ESO. Nope. So, I reinstalled and updated Nvidia. Still ESO is unplayable.

AerunSun · August 2018

answer from NVIDIA.

I would suggest you to wait till there is a patch released for the game, and I would also suggest you to submit a feedback from GeForce Experience on this. Since this is a game specific issue there might be some changes that needs

GamingLass · August 2018

AerunSun wrote: »

answer from NVIDIA.

I would suggest you to wait till there is a patch released for the game, and I would also suggest you to submit a feedback from GeForce Experience on this. Since this is a game specific issue there might be some changes that needs

I think it is ESO and that is affecting win 10 mainly with Nvidia. Although I have seen others with AMD. But my son plays Win 7 with AMD and has no issues. Same with my daughter. My system has Win 10 and Nvidia GeForce 840m. My other games work. Nothing changed on my system in 2 weeks. But ZOS had an update in that time period and then I couldn't play.

AerunSun · August 2018

GamingLass wrote: »

I think it is ESO and that is affecting win 10 mainly with Nvidia. Although I have seen others with AMD. But my son plays Win 7 with AMD and has no issues. Same with my daughter. My system has Win 10 and Nvidia GeForce 840m. My other games work. Nothing changed on my system in 2 weeks. But ZOS had an update in that time period and then I couldn't play.

You can't paly at all? That's even worse. I can play, yet I can't see or set the game in NGE.

GamingLass · August 2018

AerunSun wrote: »

GamingLass wrote: »

I think it is ESO and that is affecting win 10 mainly with Nvidia. Although I have seen others with AMD. But my son plays Win 7 with AMD and has no issues. Same with my daughter. My system has Win 10 and Nvidia GeForce 840m. My other games work. Nothing changed on my system in 2 weeks. But ZOS had an update in that time period and then I couldn't play.

You can't paly at all? That's even worse. I can play, yet I can't see or set the game in NGE.

AerunSun:

It depends...sometimes I can actually log in and select a character and then get to that character's last place in game and THEN I get booted. Or I won't even make it to the character screen because 1. the game hangs at loading screen prior to Character selection page 2. Game freezes my entire pc and I have to do a hard shutdown. Yesterday, after spending all morning and most of the afternoon looking for fixes and trying various things, I managed to get in, "play" 2 dungeons and THEN get booted. But I basically was useless in the dungeon. I froze a lot, got booted several times, but managed to be with a group that was understanding enough to wait for me to log back in every time and didn't really need a tank.

Today, I didn't make it past getting on my horse. It froze my game. So, I came here to see if anyone had suggestions because I ran out of things to try.

Ooyama_ST · August 2018

I have a problem too, but a little different, I looked if someone created a topic here already but only find this one.
So, I was using Nvidia Experience optimization in ESO with the high res scale included, because the game looks amazing with it. The game disappeared from Experience before the last DLC patch for me, the settings reset back to the original ones, no difference except for the high res mode, back to 1920x1080, but there a problem appeared. Now, when I launch the game, it opens in a small square in the corner of the screen, something like 800x600 window mode, but the options are saying is 1920x1080. Alt+Enter don’t help there.
Or, it happens different. The game opens in full screen with very low res. Is like, how to explain… Like you open an old game in 800x600 and make it full screen. All blurry, pixelated.
The problem persists till I restart the game once or twice, then It launch in 1920x1080.
Also seems like window mode in full screen is bugged for me, I used to play with it because when I minimize the game in full screen to use the browser, Spotify or Discord, everything runs with poor FPS and freezing, I hear that’s a normal thing and play in window mode in full screen fixed it. But window mode is not working for some reason.
Well, I already write enough. I think the problem is because ESO is not in Nvidia Experience anymore but some settings remain somewhere and make the game act weird.
If someone find a solution for this, let me know please.
I think the trick must be delete some files from Experience folders or maybe delete and configure again ESO settings, but I’m afraid to experiment

Dottzgaming · August 2018

Did anyone ever find a solution for this? My game has been basically unplayable since the patch. i drop frames just farming mobs

AerunSun · August 2018

ZOS_BillE wrote: »

@dazza1033

If ESO is no longer being detected by GeForce Experience, please make sure your graphic drivers are fully updated. After updating, you may need to restart your PC.

As this drives me up the wall, I dit a COMPLETE reinstall of my system. Installed just the basics (so NO Add-ons, AV software and other games), just plain ESO. Still ESO won't be recognized by NVIDIA.

A mate from me who's not on the forum (Sister666) has the same problems. He installed a new MSI 1080 and then also reinstalled his system and guess what? nada! No ESO in GeForce Experience. Next to that I say several other threads (even answered on one) about similar issues.

What does it take to make it an ESO/ZOS Issue?

SHADOW2KK · August 2018

Aye I have noticed this issue too, I have Nvidia 1080 and GeForce Experience does not have it there at all, but was there pre mondays patch, however, the optimisation for my rig is still active, DSR etc.

Nvidia is just waiting on ZoS to respond, the problem is not on Nvidias end, it is on ZoS, but since it is not Crown Store issue or a exploit, then it will not be fixed fast

Dottzgaming · August 2018

Are you guys getting performance hits because of this?

Ooyama_ST · August 2018

@Dottzgaming Not me personally. Only that weird window mode problem.
Im on a GTX 970.

GamingLass · August 2018

Dottzgaming wrote: »

Are you guys getting performance hits because of this?

I am getting high latency and then booted to login screen ever since 4.1.5update. My game ran relatively smoothly in high settings. After update, got lag and booted, blue screened, just all hell broke loose. I've tried numerous things listed in other discussions in This forum.sent trouble reports to ZOS and I ran out of ideas. I've lowered my graphics from high to low and made tons of other adjustments. Just runs like crap now.

GamingLass · August 2018

Bethesda changed the minimum requirements after 4.1.5 update:[/b]

Greetings!

Thank you for getting back to us. My name is Tamara, and I'd be happy to continue assisting you today. I know the frustration of no longer being able to play a game with the settings on high and being constantly booted from the server. My laptop used to be able to run ESO like a champion until the recent changes to the game's minimum requirements.

Please keep in mind that mobile graphics cards do not meet ESO's system requirements.

Reviewing the report provided, it appears that neither the Intel HD Graphics 5000 or the Nvidia 840 M meets the minimum requirements to run The Elder Scrolls Online and we are unable to provide further troubleshooting as this issue may be the result of the hardware not being able to handle the game.

Players that barely met the minimum requirements may have been able to play the game prior to the recent change in system requirements but since the update these players may no longer be able to play as the game makes full use of the minimum requirements.

I understand that this is a less than ideal response and apologize for the inconvenience. If you are able to upgrade the graphics card being used to one that meets the requirements and you are still unable to run The Elder Scrolls Online, please let us know and we would be more than happy to assist.

If you ever have any other questions or concerns, do not hesitate to contact us again! We'll be happy to assist you.
Thank you for your continued interest and support!

Warm Regards,
Tamara
The Elder Scrolls Online Team

Keep an eye on our official Facebook, Twitter, and website for upcoming news about The Elder Scrolls Online, including release-date info:
https://www.facebook.com/ElderScrollsOnline
http://twitter.com/TESOnline

Davor · August 2018

Adding in, I have the same problem.

It seems what ever is causing the issues for the consoles is also affecting nVidia? I mean the HDR issues. Could they be releated?

dazza1033 · August 2018

Update

After the latest ESO patch 4.1.7 (game still not detected by GeForce experience) the game framerate dropped and stayed at 10fps.
Nothing fixed it until I uninstalled GeForce experience.

So even though Geforce Experience is no longer detecting the game, it is now interfering with the framerate of ESO on my pc.

## addendum##
The framerate is still fixed after re-installing GeForce experience. (still not being detected though)

Artemiisia · August 2018

I just updated to the latest nivida driver today, and that one dont support eso either

GamingLass · August 2018

dazza1033 wrote: »

Update

After the latest ESO patch 4.1.7 (game still not detected by GeForce experience) the game framerate dropped and stayed at 10fps.
Nothing fixed it until I uninstalled GeForce experience.

So even though Geforce Experience is no longer detecting the game, it is now interfering with the framerate of ESO on my pc.

## addendum##
The framerate is still fixed after re-installing GeForce experience. (still not being detected though)

Going to try a fix that changes a few things in a text file and if that's doesn't work, I'll uninstall GeForce experience. Glad you yours working!

GamingLass · August 2018

Davor wrote: »

Adding in, I have the same problem.

It seems what ever is causing the issues for the consoles is also affecting nVidia? I mean the HDR issues. Could they be releated?

I run ESO with window enhancements disabled from the compatibility window. And as administrator. Also disabled a lot of options through Nvidia but I left my graphics on HIGH in game because when I took the advice to lower my in game graphics to low....it heated my pc up really bad and revved the system. I think it was not able to reduce it and that was a strain. Once I put it back to high my pc hasn't crashed or heatedly up. But I still have crappy FPS and HUGE latency spikes from 300-999+

GamingLass · August 2018

dazza1033 wrote: »

Update

After the latest ESO patch 4.1.7 (game still not detected by GeForce experience) the game framerate dropped and stayed at 10fps.
Nothing fixed it until I uninstalled GeForce experience.

So even though Geforce Experience is no longer detecting the game, it is now interfering with the framerate of ESO on my pc.

## addendum##
The framerate is still fixed after re-installing GeForce experience. (still not being detected though)

I uninstalled GeForce too but within 3 minutes of logging into ESO, I got huge spike and was booted. I've changed a few numbers in user settings text file and while that ran well for while, I still got spikes. Took me a bit to get booted though. I just think this is not something on my end, or with my pc. I think it's either my ISP or ZOS. And something is going to get changed one update and this will go away.

OhDios · September 2018

GamingLass wrote: »

Bethesda changed the minimum requirements after 4.1.5 update:[/b]

Players that barely met the minimum requirements may have been able to play the game prior to the recent change in system requirements but since the update these players may no longer be able to play as the game makes full use of the minimum requirements.

http://twitter.com/TESOnline

1070GTX and 1080GTX are not "minimun req" and the frames drops under 40!!! with a full specs rig... isnt about upgrading hardware it is about game optimization

dkelber · September 2018

Exactly my thoughts. Always seems that folks from ESO provide answers that do not address the actual issue raised by the OP.

jsarthur_ESO · September 2018

Not just me, oh good. Went through every measure.
Name Intel Core i7 7700K
Codename Kaby Lake
Specification Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz

Name NVIDIA GeForce GTX 1060 3GB
Board Manufacturer ASUSTeK Computer Inc.
Memory size 3 GB
Memory type GDDR5

danno8 · September 2018

Yes it hasn't been detected by GeForce XP for the last several weeks.

DBZVelena · September 2018

same here only i'm not running Win 10, i'm running Win 7. (because i loath Win 10)

All though i CAN play ESO, GeForce Exp wont detect ESO, it does Legends, Fallout 3, 4 and shelter, and even Skyrim. But no ESO.

codybrewer78b14_ESO · September 2018

Ugh! I just bought a new computer and I'm having the same issue! I can't even rely on prior optimization settings! Hope they can get it fixed soon.