DCing when on loading screens and unlocking chests.

nmcaunt1b16_ESO · May 2018

Hello.

I keep getting DC's fairly consistently when on a loading screen. I've also noticed the same problem occurs when I am unlocking chests (about 50% of the time). I can remain online in open areas no problem for hours on end (hours upon hours upon hours with no problem). The connection issue only happens when I am transitioning area via loading screen, or as I said, unlocking chests.

I am kicked from the server to the login screen with a message popping up telling me I have connectivity issues.

Checking Service Alerts show the server I'm on (PC - EU) is up an running with no issues.

I've added ESO as an exception to my anti-virus.

I've opened up all of the following ports:

TCP / UDP Ports 24100 through 24131
TCP / UDP Ports 24500 through 24507
TCP / UDP Ports 24300 through 24331
TCP Port 80
TCP Port 433

I've checked for all updates.

I've tried resetting the Program Data Folder to no alleviation of my DC issues.

Please help.

ZOS_Bill · May 2018

There are currently multiple threads discussing issues with disconnections. Please go to this thread for troubleshooting advice and to continue any commentary. We are therefore closing this thread.