ESO64.exe crashes on Win10 Pro

datalocust · April 2018

Hi,

I recently updated my gaming rig and since then have been having frequent crashes. System specs are beyond requirements. The crashes are related to an issue with ESO64.exe crashing ntdll.dll. The issue occurs regardless of in-game activity. After a crash, a quick login will result in crashing during even login. I suspect that it has something to do with the ntdll.dll being part of the Windows10 Pro OS. I previously used a Win10 Home edition and did not ever encounter a crash using all of the same hardware except the "AMD ROG Strix B350-F Gaming MB" w/ Ryzen 7 1700.

Steps taken in attempt to resolve:

All system devices and drivers updated
Windows updated 04/21/2018
Windows started in selective startup mode with only Microsoft services chosen
All non-essential system devices disabled (Including USB connections other than on MB)
New Peripherals tested (HP Keyboad, MS Optical Mouse, ASUS KBD and ASUS Mouse)
Memtest passed on M.2 drive ( C: )( Samsung EVO 250GB), RAM (Corsair Vengeance 8GB x2), WD Purple 4TB drive (D: )

Windows Event Application Log Errors:
Fault Bucket APPCRASH eso64.exe

Fault bucket 1417253109564008129, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: eso64.exe
P2: 1.0.0.1
P3: 5ac54c74
P4: StackHash_5773
P5: 10.0.16299.64
P6: 493793ea
P7: c0000374
P8: PCH_6B_FROM_ntdll+0x00000000000A0994
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER858.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB0A.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB06.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB26.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_eso64.exe_f6e5da94e0634a8264df4c140815a2a19bdd46_735ffc96_1e040f3c

Analysis symbol:
Rechecking for solution: 0
Report Id: 5c7662c0-cfa4-4d38-b291-75885f72da2f
Report Status: 268435456
Hashed bucket: 1e91968c11a15d7c03ab1831b86166c1

Faulting Application eso64.exe w/ Faulting module ntdll.dll

Faulting application name: eso64.exe, version: 1.0.0.1, time stamp: 0x5ac54c74
Faulting module name: ntdll.dll, version: 10.0.16299.64, time stamp: 0x493793ea
Exception code: 0xc0000374
Fault offset: 0x00000000000f87bb
Faulting process id: 0x1954
Faulting application start time: 0x01d3d99dfeabac1e
Faulting application path: C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client\eso64.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 5c7662c0-cfa4-4d38-b291-75885f72da2f
Faulting package full name:
Faulting package-relative application ID:

Attached Files:
Dxdiag report <DxDiag.txt>
msinfo32 report <msinfo32.txt>
Game Consultant report <Report.txt>
Windows Error reporting archive <WER_Report.txt>

Please let me know if you need any other information to assist. Thank you!!

Highstake · April 2018

This must be a joke, of awful taste...

I logged out the game 4 hours ago without any problems, using the same settings, minimal addons, had no crashes at all.
Now both eso.exe and eso64.exe crash during the cgi screen or the game loads directly to the login screen, where it fatally crashes -.-

ZOS_Bill · April 2018

If you are experiencing frequent crashes in ESO, please make sure you've gone through the troubleshooting in the help article linked below.

What do I do if ESO is crashing with the error "ESO has stopped working"?

If you have and the game continues to randomly crash, please contact customer support to start a support ticket.