Fatal Error 6

Jaraal · February 2018

Yes, I've deleted all my addons. Yes, I've run the repair tool and downloaded the 40 gig "patch" several times. Yes, I've deleted the Launcher folder. Yes, I've updated Steam, and rebooted my computer. But every time I press "Play", I crash, get the bug report window and every time it says Fatal Error 6.

Any other suggestions?

PC/NA, Win 7 64bit.

Jaraal · February 2018

BTW, everything worked fine until the v3.3.5 patch. Haven't even been able to play since then. Hopefully this can be resolved before I have to pay my guild dues on Saturday.

ZOS_Bill · February 2018

Have you tried downloading a new launcher?

If not, you can do so after you have deleted the launcher folder. You can download the ESO Launcher from your account management page here to reinstall it. This can be done by logging into your account on our website and clicking the Download Game button on the page for your appropriate platform. If you play on Steam, download a new copy of the game through Steam.

If this does not work, please start a ticket by contacting customer support.

Jaraal · February 2018

Yes, when I deleted the launcher folder, the game automatically downloaded a new launcher when I activated the shortcut.

Thanks for responding, although it's sad that players actually have to uninstall and reinstall their game just to get a buggy patch to work. Seems like in their haste to collect more cash (storage containers and outfits), ZOS pushed an incomplete and untested DLC package on us. I've never played a game with so many bad programming issues, TBH.

Jaraal · February 2018

OMG are you kidding me? I spent 2 days downloading a new copy of the game through Steam, and now I crash to desktop with Fatal Error 11 upon entering the main loading screen. I can't even copy the text out of the bug report window as you guys have right clicking or expanding the window for a screenshot disabled.

So tired of this! Don't ask me to spend another day repairing the files, as this is a fresh install. Why is this happening?

Jaraal · February 2018

ZOS_BillE wrote: »

If this does not work, please start a ticket by contacting customer support.

So I follow the link, it says please log in, so I log in, and it says log in failed. How can my log in fail, when I'm logged in posting on the forum? SMH

Jaraal · February 2018

Here's what I get from the game consultant:

System Information

Time of this report: 2/17/2018, 23:16:03
Machine name: *******-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.171231-1547)
Language: English (Regional Setting: English)
System Manufacturer: HP-Pavilion
System Model: BK169AAR-ABA HPE-210f
BIOS: BIOS Date: 01/22/10 11:41:56 Ver: 5.09
Processor: AMD Phenom(tm) II X4 945 Processor (4 CPUs), ~3.0GHz
Memory: 16384MB RAM
Available OS Memory: 16376MB RAM
Page File: 3170MB used, 29579MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

DxDiag Notes

Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

Card name: AMD Radeon HD 7700 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x683D)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_683D&SUBSYS_04C71043&REV_00
Display Memory: 4095 MB
Dedicated Memory: 2030 MB
Shared Memory: 2065 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
Monitor Name: ViewSonic VX2739wm
Monitor Model: VX2739wm
Monitor Id: VSC3F24
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1315 (English)
Driver Version: 14.301.1001.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 9/15/2014 14:31:42, 1335544 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2B7D-11CF-D076-CD24BEC2C535}
Vendor ID: 0x1002
Device ID: 0x683D
SubSys ID: 0x04C71043
Revision ID: 0x0000

Jaraal · February 2018

Ok, so I ran a command prompt system check of my Windows files, no corruptions. Removed and reinstalled the drivers for my video card, no help. Deleted and reinstalled the 2010 C++ redistributables that are used by the launcher, didn't help. Deleted the launcher file again and tried to launch directly from Steam, nope. Tried launching from the eso64.exe file .... still crashing with Fatal Error 11. Going to try the repair option for the fourth time for my game files, and that will exhaust all the options that I have found.

I sure wish I could figure out what was in that Dragon Bones patch that turned my game unplayable. Anyone else have this issue? How did you fix it?

ZOS_Bill · February 2018

@Jaraal

For the support portal, please use your ESO account details when logging in. If you still can't login and create a ticket, you can try using the account recovery form to start a ticket. If that does not work, please let us know.

Jaraal · February 2018

Well, whatever you guys did with today's patch fixed my issues. Thanks!

Rohamad_Ali · February 2018

I have fatal error 6 . I do not want to reinstall the entire game to fix it . Please let me know when it gets patched so I can update then an try to play .

Mordfall · February 2018

Fatal Error 11 here ---> I had this issue twice this month. Right at Dragon Bones DLC launch and today. Attempting to repair does nothing. It literally sits there and does nothing. I do not want to reinstall the whole game like I did the last time. Most of the troubleshooting seems like customer call avoidance techniques.