If you have been charged for ESO Plus and do not have access to your benefits, please contact Xbox Support, cancel or refund your current membership, and start a new membership.
Before contacting Xbox Support, you may wish to try the troubleshooting steps below:
Log out of the game entirely and wait a few minutes before logging back in. If that fails, please restart the game and your Xbox One.
If restarting your console did not resolve the issue, please check on the server status for The Elder Scrolls Online and Xbox below: