Game making my internet stop working.

juddjudd500ub17_ESO · October 2017

Ok I can log on normally play fine pretty much but with lag most of the time I'm around 50 mbps down, 5-6 up 40-60ms on any speedtest I do. Now when I log off the toon I was playing and try to either switch toons or just log off my internet wont work for several minutes. This happens every time and only after logging out of the game or just trying to switch toons while still in game. I would think this is some kind of issue with my modem or router but it literally only happens when I'm logging out of this game. I literally just tested this again 3 times in a row everything running great for an hour surfing the web then decide to check if I sold anything game starts up fine laggy a bit like always but nothing major sold a few things great. now I log out and boom internet is down for about 3minutes. log back in 2 more times to test aand yup everytime I log off a toon whether its leaving game to do something else or just switching toons my internet goes out for a couple minutes any help would be greatly appreciated because having to log in and out everytime just to switch toons is getting old.

ZOS_Bill · October 2017

There are a couple of things you can try to troubleshoot what is causing you to lose your connection. Listed below are some of the steps you can take that may help resolve this problem from occurring.

Power cycle and then test your network

If playing on PC/Mac, you should also try turning off your modem or router for 10 minutes before rebooting.

Add ESO as an exception to your antivirus software

Each antivirus program is different, and we recommend you view your antivirus developer's website for full instructions on how to add exceptions.

The application files that may require exceptions are:

ESO_launcher: C:\Program Files (x86)\ZenimaxOnline\Launcher
ESO.exe: C:\Program Files (x86)\ZenimaxOnline\The Elder Scrolls Online\game\client\eso.exe (by default)

Some antivirus programs require entire folders to be selected instead of a single file.When this is the case, the file paths below are what players should use. If required by the antivirus program, include all subfolders since every file is critical to run the game.

C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\

Forward the game ports

To best access The Elder Scrolls Online you should configure you routers to open the following outbound ports:

All Platforms

TCP / UDP Ports 24100 through 24131
TCP / UDP Ports 24500 through 24507
TCP / UDP Ports 24300 through 24331
TCP Port 80
TCP Port 433

Check for updates

If on PC/Mac, you should also ensure that the ESO Launcher has downloaded and installed all available updates before logging back in. If on console, we also recommend completely closing out the game and allowing the system to check for game updates before restarting the game itself.

Reset the ProgramData folder

You can also try resetting the ProgramData folder:

Close both ESO and the ESO Launcher.
Open the game's installation directory.
Open the folder named Launcher.
Inside the "Launcher" folder, there is a folder named "ProgramData".
Rename the "ProgramData" folder to "ProgramDataBackup".
Open the launcher and download update.
Click Play.