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https://forums.elderscrollsonline.com/en/discussion/comment/8098811/#Comment_8098811

Cannot make a ticket using the web assistant

tehnibi
tehnibi
Soul Shriven
As title says I am unable to complete a ticket thingy for the web assist thing

I am trying to request refund for ESO plus that was just charged I guess I didn't cancel it after all
  • BlackSparrow
    BlackSparrow
    ✭✭✭✭✭
    Are you sure you're logged in? Logging into the forums does not log you into the support site. Check the upper right corner of the support page, under the blue "Buy Now" button. If it says "Log In" you need to log in with your game/account login and then use the web assistant again.

    If that's not the issue, try it in a different browser. Depending on what browser you use and what version it is, certain web scripts can go a little wonky.
    Living vicariously through my characters.

    My Girls:
    "If you were trapped in your house for, say, a year, how would you pass the time?"

    Nephikah the Houseless, dunmer assassin: "I suppose I could use the break. I have a lot of business holdings now that need management."
    Swum-Many-Waters, elderly argonian healer: "I think that I would enjoy writing a memoir."
    Silh'ki, khajiit warrior-chef: "Would this one be able to go outside, to the nearby river? It's hard to fish without water!"
    Peregrine Huntress, bosmer hunter: "Who is forcing me to stay inside, and where can I find them?"
    Lorenyawe, altmer mechanist: "And why would I want to go outside in the first place? Too much to be done in the workshop."
    Lorelai Magpie, breton master thief: "I'd go nuts. Lucky for me, I have a little experience sneaking out!"
    Rasheda the Burning Heart, redguard knight: "I would continue my training to keep my skills sharp."
    Hex-Eye Azabi, khajiit daedric priestess: "I suppose it would be lucky, then, that I built a shrine to Mephala in my backyard."
    Yngva Stormhammer, nord bandit (reformed...ish): "I hate being inside even when I'm not forced to be. GET. ME. OUT."
    Madam Argentia, vampire dunmer aristocrat: "I suppose it would be more of the same. I have a rather... contentious relationship with the sun."
    Mazie gra-Bolga, orc scout: "Uh... I'd have to house train my bear..."
    Felicia the Wanderer, imperial witch-for-hire: "What Lorelai said."
    Calico Jaka-dra, retired khajiit pirate: "This one would like a rest from her grand adventures. Her jewel shop runs out of stock!"
    Shimmerbeam, blind altmer psijic: "Provided that I am confined to Artaeum, I do not think I will want for things to occupy my time."
    Shauna Blackfire, redguard necromancer: "Sounds like paradise. I hate people."
    Kirniel the Undying, cursed bosmer warrior: "I would feel useless, not being able to fight."
    Echoes-from-Dragons, argonian who thinks she's a dragon: "All the better to count my hoard!"

    (Signature idea shamelessly stolen from Abeille.)
  • tehnibi
    tehnibi
    Soul Shriven
    Are you sure you're logged in? Logging into the forums does not log you into the support site. Check the upper right corner of the support page, under the blue "Buy Now" button. If it says "Log In" you need to log in with your game/account login and then use the web assistant again.

    If that's not the issue, try it in a different browser. Depending on what browser you use and what version it is, certain web scripts can go a little wonky.

    Am logged in

    have tried chrome and IE (shudder) I will just try from a different pc and see if that works if not I hope someone at ZOS sees this and reaches out :(
  • ZOS_Bill
    ZOS_Bill
    admin
    @tehnibi It appears you were finally able to get a support ticket submitted with your question. Please let us know if you run into any further issues with submitting support requests.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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