My girlfriend they cancelled her eso account she's pissed off big time so zos I really hope your company get there crap together every body peed of I know I am no disrespect not very happy!

itzTJ wrote: »

So was everyone supposed to get crown crates today? or how did that work..

As an aside to the main topic of the thread, I see no-one has responded to this so will take a moment to do so - as it was stated in the article on the news page, crown crates earned during this event will be delivered on 17th July. So you won't have anything yet.

Submitted a Ticket
Called ZOS - Call Microsoft, Sorry sir.
Called Microsoft - Call ZOS, Sorry Sir.
Called ZOS - Call Microsoft, Sorry Sir.

No, I stopped there.
Complained on the forums, got flamed by Fanboys, and by some miracle ESO Plus miraculously came back last night. Hmm, who says riling up Fanboys doesn't get things done........

ZOS_GinaBruno wrote: »

Hey guys, to give you an update, a fix for this issue will be in place by Wednesday morning. Thanks for your patience!

and in the meantime?.. so thats almost three days of ESO+ membership that is paid for (and paid up front may i add).. where I and others cant transfer anything through the bank, inventories are fit to bursting, DLC content cannot be played etc etc etc, I am one of those whose monthly membership renewed today, there seems nothing wrong with it at Microsofts end, everything is exactly the same as it has been every other month. Money goes out of my bank on the first of the month, i receive an invoice on the 4th of the month from MIcrosoft and on the day that ESO+ renews at just gone 1am UK time the crowns hit my account and ESO+ stays active, sometime during the early hours of renewal day i also get another email from Microsfoft telling me all is well. It was no different today and then 10 hours or so into gaming ..Baam ESO+ simply dissapears from my account, Wednesday morning (which is Wednesday afternoon to me is frankly not good enough, i appreciate it is not of your doing and you are only the messenger but please feel free to pass on my comments to those that handle these things.
@ZOS_GinaBruno

The only email i will be sending is to cancel my sub all together if i see no change within the next few hours, the issue does not lay with Microsoft, it lays at the feet of this company.

I haven't read all the posts, but my assumption is that this should be in the XBox One forum, as sub issues are almost always an XBox One problem.

ZOS_GinaBruno wrote: »

supaskrub wrote: »

ZOS_GinaBruno wrote: »

Hey guys, to give you an update, a fix for this issue will be in place by Wednesday morning. Thanks for your patience!

and in the meantime?.. so thats almost three days of ESO+ membership that is paid for (and paid up front may i add).. where I and others cant transfer anything through the bank, inventories are fit to bursting, DLC content cannot be played etc etc etc, I am one of those whose monthly membership renewed today, there seems nothing wrong with it at Microsofts end, everything is exactly the same as it has been every other month. Money goes out of my bank on the first of the month, i receive an invoice on the 4th of the month from MIcrosoft and on the day that ESO+ renews at just gone 1am UK time the crowns hit my account and ESO+ stays active, sometime during the early hours of renewal day i also get another email from Microsfoft telling me all is well. It was no different today and then 10 hours or so into gaming ..Baam ESO+ simply dissapears from my account, Wednesday morning (which is Wednesday afternoon to me is frankly not good enough, i appreciate it is not of your doing and you are only the messenger but please feel free to pass on my comments to those that handle these things.
ZOS_GinaBruno

Totally understand your frustration. If you haven't done so already, shoot an email over to Microsoft support to see if they're able to help you.

Regardless of whether the root cause of the issue lies with Microsoft or with ZOS, are Microsoft in a position to add compensatory time? I would have thought that was something only ZOS could do, or at least something ZOS would have to approve. Microsoft may be the vendor and distributor, but ZOS are the product owner. The issue of people who have lost paid time can't be resolved by Microsoft or ZOS alone, they need to come together and work out how to compensate players who have lost these three days, not pass each individual case around.

wolveman wrote: »

It was confirmed through my Yahoo mail from Microsoft and I got my crowns but then they decide to pull my subscription.
This company does this a lot . And can be very unpredictable you will learn this i had to report them to the better business bureau last time they where messing up my account bad and my crowns every month and zennimax has a very bad rep got a "F" from the b.b.b. that told me a lot.
All I know am not fracking happy hope they did this issue soon

While I agree that Zeni's customer service is pretty awful, reporting them to the Better Business Bureau is idiotic, especially since it has been proven that the B.B.B. is essentially a protection racket that only provides positive ratings to companies that pay them money. (I can provide sources if needed, but a five second google search will give you dozens.) Basically an F means nothing when they give A+ ratings to companies that have been shut down for fraud just because those companies are "members" that pay their dues, and F ratings to companies that are well respected but publicly criticized their rating system.

Blueforge wrote: »

I think the biggest thing, ZOS/Microsoft need to realize, IT IS NOT OUR JOB TO TEACH ZOS and MICROSOFT HOW TO COMMUNICATE WITH ONE ANOTHER. I buy a product from ZOS, have to pay for it through Microsoft. If the product fails to work, consumers go to the company they are receiving the product from. For customer service, that is where the consumer should stop. We should not be required, at all, to play phone tag with two giant companies while they point the finger at each other. This is and will always be your (ZOS) problem, stop making us (Consumer) feel like crap, for trying to get what we PAID FOR.

Yeah. It really is unacceptable for them not to resolve this after years of the same issue.

Blueforge wrote: »

I think the biggest thing, ZOS/Microsoft need to realize, IT IS NOT OUR JOB TO TEACH ZOS and MICROSOFT HOW TO COMMUNICATE WITH ONE ANOTHER. I buy a product from ZOS, have to pay for it through Microsoft. If the product fails to work, consumers go to the company they are receiving the product from. For customer service, that is where the consumer should stop. We should not be required, at all, to play phone tag with two giant companies while they point the finger at each other. This is and will always be your (ZOS) problem, stop making us (Consumer) feel like crap, for trying to get what we PAID FOR.

Well said. There is too much of this crap going on where one party holds the other accountable and the enduser who has done nothing improper and has only used the ONLY provided function to make payment/subscribe is left to do the legwork. ZOS know people have paid, its not much for them when there are times like this and they receive notification from someone to do a manual review and correct the issue. Thats what customer service is for, when you accept the $'s then you need to accept the responsibility of providing the service that is to be expected.

Three days until a fix, is a flaming joke and diabolical service at best. Someone else has pointed out in this thread thats three days of going without something that is paid for and not a word of recompense, not an apology, no admittance of responsibility, not even a reason why, nada!. Just the stock reply "contact MS" oh and what do they say? "your payment has been processed without issue at our end, contact ZOS".

In my case its obvious that the system at ZOS know's I've paid as my subscription was activated and ran for approximatly 10 hours of its new term before suddenly dissapearing, or is it normal that you get the monthly crowns on renewal day and then a few hours later ESO+ vanishes from your account but the crowns stay with you (i think we all know the answer to that)?