Maw of Lorkhaj crashing issues

x_Nathan_F · August 2016

Hey there ZOS tried doing maw normal but the people in the group kept crashing are there any fixes for this thanks!
@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_DaryaK

TrivialGinger · August 2016

Having the exact same problem.

TARAFRAKA · August 2016

Same here but on vet. We all start to randomly freeze and crash as soon as we near the door to the first boss. Even when we make it in and start the fight, we lose 4 to 5 ppl. It's completely unplayable.

ZOS_DaryaK · August 2016

Hey guys, I was able to confirm the team is investigating this issue. When we have more information, we'll update this thread.

x_Nathan_F · August 2016

ZOS_DaryaK wrote: »

Hey guys, I was able to confirm the team is investigating this issue. When we have more information, we'll update this thread.

We tried hel Ra and people were crashing a lot at the archer boss with the admired welwas

Vezuls · August 2016

Thank goodness. And I can confirm this happens in HRC as well.

Dalglish · September 2016

Almost a month later but no response on this; is there another topic I should be looking for?

Crashes make this content pretty much unplayable.

Dalglish · October 2016

Hi @ZOS_DaryaK

Any news on this? Now it is the weekly trial again and it's pretty much impossible to play through the disconnects currently on Xbox.

Enigmatic · October 2016

@Dalglish I know it wasn't on these forums but @ZOS_Finn said in a recent Reddit AMA:

"We fixed a number of performance bugs in OneTamriel for Consoles. The performance should be better when the Update goes live."

This was in response to a question about problems in Vet Maw.

Can only hope there is some detail soon as Maw, Hel Ra and VMA are all plagued with issues on XBOX

LordDragos · October 2016

vetmaw is almost unplayable, half our team lags out at a time.

please fix ASAP

LordDragos · October 2016

correction it is unplayable we have 1 dc every 30 seconds on first boss in vmaw

HonourXL · October 2016

trials in general has a lot of issues with crashes, screen froze and extremely low frame rate.

Dalglish · October 2016

For me, the Hel Ra crashes only ever seem to happen when it's night time in the instance; can any of you guys take note of this next time and see if it matches up?

There are still the odd dc's now and then but when its night time there is like 6-7 disconnects constantly during the group split phase.

Enigmatic · October 2016

I consistently disconnect if I go left/lower side in Hel Ra. Doesn't seem to matter if it is day or night but others I have run with have said it's worse at night. Also doesn't seem to matter which character I run on and being dropped during lower fight means zero loot every time.

If I go right/upper I've had fewer DC's but I still experience lag and low frame rate at times during the upper boss fight

Hel Ra performance after the split fights appears to be without issue so it really is just something unique to the part where teams split

The other issue with split is when team members get uppercut back through the closed door on the right and are unable to get back in. Also had instances where people have said they've got through the doors but then found themselves locked out again. Have had people DC and find themselves back at trial load in area and then also unable to resume as locked out at both doors

When this happens they cannot rejoin until both boss fights are over.

In MoL the DC and freezing are just random and make no sense/have no visible trigger. The other day I got to last boss without issue then got kicked to dashboard before we could start the boss fight.

BNOC · October 2016

I think it's got something to do with AOE's because I find the more stamina dps we have the less frequent lag/dcs are, anywhere in the game - I'll have a look later at whether or not it's daylight or night before I go in and see if we can get anywhere with that.

Whilst you're at this, fix the scaling - Scrubs shouldn't be able to complete these trials on V1 and get a coffer at V16 and plenty of them are doing it on Xbox.

I actually don't know why these aren't set to allow only V16's entry in the first place.

GDOFWR420 · October 2016

Finally maybe we can get a fix. I wanna run maw.

x_Nathan_F · October 2016

ZOS_DaryaK wrote: »

Hey guys, I was able to confirm the team is investigating this issue. When we have more information, we'll update this thread.

We tried hel Ra and people were crashing a lot at the archer boss with the admired welwas

Dalglish wrote: »

For me, the Hel Ra crashes only ever seem to happen when it's night time in the instance; can any of you guys take note of this next time and see if it matches up?

There are still the odd dc's now and then but when its night time there is like 6-7 disconnects constantly during the group split phase.

Did hel Ra as well and someone brought this up, it does seem to make sense because when it was night we had a lot of crashes.

ButtersEP · October 2016

@ZOS_DaryaK what's going on with this? Will it atleast be fixed with One Tamriel

Khilseith · October 2016

ButtersEP wrote: »

@ZOS_DaryaK what's going on with this? Will it atleast be fixed with One Tamriel

Based on previous major updates I'm assuming One Tamriel is just going to make everything worse. You'll probably be lucky to even set foot in Maw. But who knows. Maybe they'll actually fix the game.

sam0621 · October 2016

That guy dark must've been fired for acknowledging this issue.

ZOS_DaryaK · October 2016

sam0621 wrote: »

That guy dark must've been fired for acknowledging this issue.

If you mean me, no, I'm still here! I'm not a guy though.

I'm sorry I don't have any real news for you yet but I want to reassure you that this has not been forgotten.

Dalglish · October 2016

ZOS_DaryaK wrote: »

sam0621 wrote: »

That guy dark must've been fired for acknowledging this issue.

If you mean me, no, I'm still here! I'm not a guy though.

I'm sorry I don't have any real news for you yet but I want to reassure you that this has not been forgotten.

Thanks for the reply Darya but I find it hard to believe there is no news when your console update has probably gone to certification on console already; is it still broken in the next patch?

It would take 2 minutes to test as the crashes (particularly at first boss) are definitely memory leak/rendering crash issues; and involves guaranteed disconnects. There are little ways to limit the chances of disconnects but it's just crazy that we have to avoid looking at a wall and walk backwards to avoid disconnect 'mechanics'.

This is as a major, major issue; one that has been broken for at least 2 months. Can you please let us know the stats regarding unique users entering Vet Maw? That will surely be an indication of how bad these trials are broken. It is your most challenging content to date, but almost unplayable at the moment.

@ZOS_Finn is this your area to comment? Apologies if you are only involved in dungeon mechanics and not performance.

Nexus_Emperor · October 2016

Elder Scroll Gulch lol

pod88kk · October 2016

ZOS_DaryaK wrote: »

sam0621 wrote: »

That guy dark must've been fired for acknowledging this issue.

If you mean me, no, I'm still here! I'm not a guy though.

I'm sorry I don't have any real news for you yet but I want to reassure you that this has not been forgotten.

Thanks so much for listening & replying to the concerns of your players, it's nice to know you care