Randomly Disconnects to Login Screen with no Errors

Amphithoe · May 2016

1. PC
2. 32-bit client
3. Loaded game after character selection and after 5-10 seconds i get booted to the main log-in interface.
4. Yes, but with no effect
5. Windows 10 64-bit

Melodina · May 2016

ZOS_GinaBruno wrote: »

Hey guys! Would you mind answering the following questions so we can try to figure this out?
Are you on PC or console? (we know the thread is in the PC support section, but just want to confirm)

Are you using the 32-bit or 64-bit client?

Where are you in the game world when you get disconnected?

Have you tried completely disabling all addons and still get the same result?

What are your general system specs?

Thanks in advance!

Hi @ZOS_GinaBruno, I'm having the same problem. At first I thought it was my ISP because we have been having internet problems lately but now I am not so sure. Our ISP has fixed everything on our end and even provided us with alternate ways to go online until we are sure all net problems have been fixed. On four different connections we have the same problem users have described in here. To answer your questions:

1 - PC, EU server
2 - Usually 32-bit but even on 64-bit I get the same problem.
3 - Any place, any time. Sometimes I just try to chat with guildies (as someone else has pointed out in this thread), and it would throw me out.
4 - Yes, even removed the addon folder, same thing.
5 - Sure:

GPU: GeForce GTX 970
GPU Driver version: 365.10
CPU: Intel Core i7-4790K CPU @ 4.00GHz
RAM: 8 GB
OS: Windows 7 Ultimate

EDIT: Wanted to also note that my husband has the same issues, and he has tried different connections to no avail.

I also wanted to add that this has been particularly worse since last Friday (May 6th). If this is a DDoS attack mitigation method as some others have suggested in other threads, then please note we are logging in from the Middle East. I also tried to log in using a VPN but couldn't even get to the character screen.

nordmeyerx · May 2016

I am also getting the same thing starting this weekend after activating the Orsinium DLC. Everything started lagging and slowing down, and now I cannot stay connected to the game for more than two minutes and I am back to a login screen with no error.

Before the disconnect, however, everything stops responding. I never get an error or any issue other than in game non-responsiveness, and then back to a login screen.

Edit: It looks like I may have corrected my issue by running a Repair/Verify on the files from the launcher. Once I did that I connected and ran the game (actually galloping my horse around Orsinium) for more than 10 minutes. Before, I would get disconnected after about two. Crossing my fingers that was it and I can now go back to playing the game.

nordmeyerx · May 2016

Played for a few hours tonight without a single disconnect. So looks like a repair on the game files did the trick. Hope it stays this way.

Icy · May 2016

Laguz wrote: »

lowering the MTU is one option, but I think it only works if the network card is already fragmenting the packets,
here is the guide again for that.
...
Then after all the above, the most important setting seem to be "Large Send Offload", just disable this. Its mentioned in the MTU guide, but this setting alone seems to be the biggest cause of random logouts.

YAY!! It works!

Kenny_McCormick wrote: »

trying this http://forums.elderscrollsonline.com/en/discussion/226764/possible-solution-getting-kicked-to-log-in-screen-in-pvp-after-everyone-freezes-but-you however when I ping my mtu I get no loss of packets! so I guess I only had to disable the Large Send Offload and then I think I'm set!

WOOO!

Note: For me this very specifically fixes the problem where everyone freezes but me, then I loose connection to the servers and I'm dropped back to the login screen. This mostly happens in big battles in Cyrodiil.

Kravinoth29 · July 2016

I don't know if this thread is closed, but I'm having this issue to this date. Is there a fix already?

ZOS_DaryaK · July 2016

Please submit a ticket to our support team and be sure to include your game consultant so they can investigate this issue for you.