Sooo.... No. yea.
Can't blame 'em tho', having a guy ready to live-chat with around a handful of thousands of people that have (or think they have) an game issue is ... unpractical

I've worked on their side before, in fact I've been the guy on the other end of the live chat, and phone call, and in person. I've worked on business continuity plans for IT disaster planning, and unfortunately anyone with half a brain can dig up so much thanks to the negligence of whomever made the policies governing the forums. I do not appreciate being exposed, or being asked to wait indefinitely for a solution.

JBG.ITTMANb14_ESO wrote: »

There is currently an open ticket, it is a very serious privacy issue, that is present within this very thread. And many others in these forums. It's a challenge waiting 10-30 days for this to be corrected. I can't believe there's no security analyst that said "um hey guys? maybe you shouldn't put personally identifiable information on the forums for all to see without the customers approval!." Need a referral to a highly trained security analyst? I can give you dozens I can assure you they wouldn't let this go unnoticed.

I'm very confused as to what you're saying.

The details are in the ticket for the mods, I can tell you now you aren't affected @Acsvf this is an issue affecting people who joined the forums during closed beta, and has still not been resolved. If I go into more detail I would leave myself and every other affected user vulnerable. I would rather this be taken care of quietly, and not be ignored indefinitely.

For Admins the ticket number is 160210-001196

JBG.ITTMANb14_ESO wrote: »

The details are in the ticket for the mods, I can tell you now you aren't affected @Acsvf this is an issue affecting people who joined the forums during closed beta, and has still not been resolved. If I go into more detail I would leave myself and every other affected user vulnerable. I would rather this be taken care of quietly, and not be ignored indefinitely.

For Admins the ticket number is 160210-001196

Just wait until they answer your ticket.
What do you think your thread is going to do? Make them ignore everyone else's tickets in favor of yours, because you made a thread about it?

.... So.... the problem is that your forums name is your @ username for log in the game?
That's public info, you know that right? friends and guilds see that in their lists.

#Edit.
Or maybe this is the issue

JBG.ITTMANb14_ESO ✭

About

Username JBG.ITTMANb14_ESO Joined November 2013 Visits 5 Last Active 1:23AM Roles No Roles Points 23 Badges 5 Platform Multiple

The issue was no one was given an option to pick a user name. That's not my user name. My user name is EdmondDante

They need to change those accounts, all of them at once. I don't care if they get mean about it and give all the beta testers nasty names for making them work, better than handing out personal information from most of the beta community.

@Lenikus , not just mine. EVERYONE who has one like that. they need to be changed. My User name is EdmondDante, I don't care if they make my forum name "that meanie that made us fix something," It NEEDS to be fixed.

@Acsvf you're right, no one should say anything about this. in fact maybe everyone else's information should be made public too. Lets live in a world where you're information should be shared and if you raise concerns about it its ignored for months on end and you have to listen to some kid troll you and tell you its no big deal because it doesn't affect him.

Would you prefer if I raise issue with a point you did make? What is the constructive purpose of trying to prevent someone from speaking in a public forum?

Acsvf wrote: »

JBG.ITTMANb14_ESO wrote: »

They took a separate bit of account info and used that instead of asking people to create their user names, then randomly propagated that private account information out. After closed beta any user who's using the forums for the first time SHOULD be asked to create a forum name, or use the user name already active on their accounts. That's how every other company out there would have handled the situation. This effects everyone that was in closed beta that has not yet asked to have this changed, and waited 10-30 days for a correction to be made.

So wait for a response to your ticket.
Again, what do you think your thread is going to do?

If you're insinuation was it doesn't affect you so I shouldn't speak then I stand by my words, if not I stand by you're response was non constructive. There was a Z earlier in this chat, and if I had the ability to sit all day in a forum waiting, I might have already had a response. So insinuating that speaking in a public forum is useless as Staff doesn't listen to it, and shouldn't happen because you don't want to hear it is neither constructive, nor helpful. It is trolling though and dismissive, and inflammatory. It was not needed thank you very much. Have a good day

Then you're point is I have every right to be here speaking about this topic. is that correct? You failed to answer the question I raised in my response, second sentence in case you missed it.

I'm afraid you are not a moderator, so if you're opinion is that I do not have a right to speak, or do not have a right to speak on this topic, well then, you're opinion in this matter is not relevant. Last time I checked no one appointed you as the judge of who may speak and when. It is convenient how you have failed to respond to the question I asked, and responded only to the points you chose to respond to. And since this line of discussion is neither constructive, nor adding to the conversation, feel free to go join a discussion you wish to be a constructive part of. It would seem you had no point, you were simply making a non constructive comment because that's the kind of troll you are and what kind of thing you do. Anyone else want to add something useful feel free.

And for the record, I'm making no insinuations as to the pointless, disparaging comment you made for no reason or you're right to say them. I am saying I have no intention of continuing to speak with you if you have nothing useful, or constructive to add.

A straight answer finally, yes. we've established that you do not think peoples safety, security, and personal information are any more important than other peoples random questions, or technical issues.

No where did I state that my information takes precedence above anyone else's protection. I have stated that EVERYONE deserves the same protection. More importantly everyone who has been exposed has grounds to defend that position. I never asked that I should get a cut in line. I am raising awareness of a serious issue that effects a large number of users, many of whom are active on the forums today even, it is pretty easy to spot them. My personal ticket also raises the same concerns for the group, seeing as the tech support team has a rather cookie cutter automated response system no human is going to read those concerns voiced in defense of the rest of the community unless someone speaks out somewhere else, here for example.

If you choose to look for me to do harm to me, I can't really stop you. This issue has made it painfully easy. I am aware of the risks, and how the information made available can be used to cause real harm to people which is why I am calling attention to it. We're it any other kind of issue I would not really care much at all. However it would be ethically irresponsible to remain silent. I can't rightly protect some peoples data, and then see others at risk and say absolutely nothing. I don't work for this company, but I'm pretty sure the people I work for would rather I address community concerns like this quickly rather than leave the company in a liable situation.

You are placing a matter of personal convenience and preference on the same scale as social and ethical responsibility. It's kinda pathetic.

Like I said I can't stop someone from attempting to cause me harm and that isn't my goal. I am singling myself out by speaking publicly on this issue, therefor putting myself potentially in harms way even by saying anything. But I know how serious a problem it is if company's share peoples personal, and personally identifiable information online without their knowledge or consent.

If you wish to continue making your rather childish complaints against this feel free. But I will not respond to any more cryptic nonsense or insinuations that I should stop speaking out about this.

Keep in mind it is highly likely that the ticketing team, as with most ticket handling systems, and call centers within the US will go to the desk of an individual who would be unable to achieve so much as a high school diploma in this country (and since our education systems is one of the weakest world wide, not even being able to pass our low standards is pretty sad). This is the reason why almost no one likes calling Tier 1 and Tier 2 technical support at ANY company in the US, if it isn't in the narrow cookie cutter, McDonald menu style of easy "can you restart it" fixes, it may never even cross the desk of someone qualified enough to make it right.