Consistently crashing

ChiefofCereal · March 2015

Every 15-60 minutes I will crash for absolutely no damn reason.
This is the crash report:

====================================================================
eso has stopped working.
====================================================================

[reporter]
version = 0.01

[extra]
ProductName = eso
Version = eso.live.2.0.2.1137577
branch = live
char.account = ChiefofCereal
char.alliance = 2
char.name = Xecta
client.executablebits = 32
client.mode = inworld
client.renderertype = D3D11
client.session_start_timestamp = 2015-03-23T23:12:21.623Z
client.time_since_load = 1265
client.timestamp = 2015-03-23T23:36:05.496Z -frme 88431-
client.uptime = 1424.4
computer.name = SIRCHIEF
computer.user = Brandon
cpu.arch = 0
cpu.count = 4
cpu.level = 6
cpu.type = 586
data.depotid = 4000
data.dir = C:/Program Files (x86)/Zenimax Online/The Elder Scrolls Online/
data.syncm = databuild
data.version = 0.win.0.live.1136915
exe.buildnum = 1137577
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 9.18.13.4788
gfx.deviceid = 5058.426915906.161
gfx.driver = NVIDIA GeForce GTX 970
gfx.vendorid = 4318
globby.address = 198.20.200.25
globby.port = 24506
loc.wloc = 198 250056 12433 233762 -168.80
loc.world = Stonefalls
loc.worldid = 198
loc.zone = Stonefalls
login.address = 198.20.200.25
mem.current = 1784
mem.peak = 1987
mem.physical = 16312
os.osbits = 64
os.platform = windows
os.version = 6.2.9200.
ptime = 0
realm.depotid = 0
realm.id = 4000
realm.name = NA Megaserver
reportfield.ver = 3
version.major = 2
version.patch = 0
version.subpatch = 2

ChiefofCereal · March 2015

At the time I made this thread I started the game again and crashed again.

firewatch · March 2015

I have been crashing a lot whenever I am in Cyrodiil. At one point I was crashing every five minutes. After the fifth or sixth time I just gave up and quit playing. I hope this last update helps, but I am not optimistic.

ZOS_MollyH · March 2015

Greetings!

Are you receiving any error messages? Is there a window that pops up with an error number when this occurs or when trying to log back in afterwards, or does it just provide the crash report?

GekkoGeckoh · March 2015

Been getting the same kind of crashes, no error message- zilch, nada; just the crash reporter. No clue as to why.

SnowmanDK · March 2015

I have had 3 crashed in 2 days now (since latest patch). Before this patch I NEVER crashed, and I have been playing since beta.
The game just freeze and then I get a message from Windows that it stopped replying, so I get no messages from the game.

From Windows Event Log (in danish):

Programmet eso.exe version 1.0.0.1 afbrød kommunikationen med Windows og blev afsluttet. Hvis du vil se, om der findes flere oplysninger om problemet, kan du læse om problemets historik via Løsningscenter.
 Proces-id: 1644
 Starttidspunkt: 01d0664a5e9acc22
 Afslutningstidspunkt: 599
 Programsti: E:\Elder Scrolls Online\Launcher\..\The Elder Scrolls Online\game\client\eso.exe
 Rapport-id: b9fd31db-d268-11e4-97ba-50e549c2cb93

Source: Application Hang
Event ID: 1002

Caza99 · March 2015

firewatch wrote: »

I have been crashing a lot whenever I am in Cyrodiil. At one point I was crashing every five minutes. After the fifth or sixth time I just gave up and quit playing. I hope this last update helps, but I am not optimistic.

I'm getting a very similar issue. Crashing every half an hour or so for no apparent reason. It seems to only happen in Cyrodiil, although I have crashed in 3/3 Hel Ra runs since the patch.
After Update 2.0.2 however, the crashing seems to be happening less often.

ChiefofCereal · March 2015

ZOS_MollyH wrote: »

Greetings!

Are you receiving any error messages? Is there a window that pops up with an error number when this occurs or when trying to log back in afterwards, or does it just provide the crash report?

Nothing.
Just the crash report.

RavensHell · March 2015

I've crashed about 3 times in the last 45 mins. All three times in Mournhold on my mount just riding around and talking on Teamspeak. No error messages.

Caza99 · March 2015

ChiefofCereal wrote: »

ZOS_MollyH wrote: »

Greetings!

Are you receiving any error messages? Is there a window that pops up with an error number when this occurs or when trying to log back in afterwards, or does it just provide the crash report?

Nothing.
Just the crash report.

Yup same here, no error messages, just a crash report. And 9 times out of 10, when I log back in after a crash, I get that annoying bug where I can't see alliance or group indicators and have to relog again a couple of times.

Necrelios · March 2015

I was getting the same thing, so I turned down the draw distance and disabled in-game anti-aliasing using instead the anti-aliasing provided through my graphics card driver software. This boosted frame rates and I haven't experienced the random crash yet since doing this, but I haven't been brave enough to try Cyrodiil again which is always where the crashing was the worst.

Jerethi50ub17_ESO · March 2015

I'm not 100% what fixed it for me, but i had the crashing, and now I do not. The process I went through when the crashing stopped is as follows.

I located my Elder Scrolls Online folder within my documents folder and then deleted the entire folder, Re ran the launcher, letting it regenerate all the user files from scratch, Careful if you cant remember your username or password because deleting those files will force you to re enter that information when logging in, It will no longer be saved. After doing this I logged in, Set my graphics options to change ESO from windowed full screen mode to regular full screen mode, and then reset my computer. When i logged back in and played after the reboot, My game didn't crash any, I have played for several hours that night, and then the next day a few more. I still have no crashes. If this helps anyone else please let me know, and also spread the word.

Jerethi50ub17_ESO · March 2015

Nevermind

Crashing has returned.

Caza99 · March 2015

Jerethi50ub17_ESO wrote: »

Nevermind Crashing has returned.

I thought it would, I've done the same thing and it didn't work. Thanks for suggesting though

Caza99 · March 2015

Necrelios wrote: »

I was getting the same thing, so I turned down the draw distance and disabled in-game anti-aliasing using instead the anti-aliasing provided through my graphics card driver software. This boosted frame rates and I haven't experienced the random crash yet since doing this, but I haven't been brave enough to try Cyrodiil again which is always where the crashing was the worst.

I've done both of those, and I'm getting the same result as you it would seem - much less crashing, if any, in PvE. However, I have been in Cyrodiil since, and I have crashed multiple times within about half an hour or so.