The Gold Road Chapter – which includes the Scribing system – and Update 42 is now available to test on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/discussion/656454/

Patching process freezes my entire PC at about 15%

Jackets_Fan
Jackets_Fan
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I've been out of town most of the time during the last two weeks, and I've only recently been trying to play the game again. When I try to launch, it starts the patching process but freezes with about 9612MB left and I'm then unable to do anything.

Did a full uninstall, and tried to install again, but it did the exact same thing. After that, I rebooted the computer and started the launcher just to cancel the update. I ran the repair for the installer, and it AGAIN froze about 66% of the way through verifying the files.

If there is an issue with any of the game files that I'm using, is there any way I can find out or fix this without going through the automated process? I'm stuck and I might have to cancel my sub
  • ZOS_PierreL
    ZOS_PierreL
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    Hello @‌Jackets_Fan,

    Here are a couple of steps you can take to solve this problem:
    - "Run As Administrator"
    - Ensure that you have The Elder Scrolls Online added as an exception to your Firewall and Anti-Virus software to help your machine connect.

    We would also suggest you to configure your router to open the following outbound ports:
    • TCP / UDP Ports 24100 through 24131
    • TCP / UDP Ports 24500 through 24507
    • TCP / UDP Ports 49100 through 54000

    If the issue persists, please submit a ticket by copy/pasting this link into a new tab or window: https://help.elderscrollsonline.com
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