Pressing the Play button on the launcher and nothing happening

MrTak · July 2014

I try this solution
http://forums.elderscrollsonline.com/discussion/comment/928079/#Comment_928079
but the problem i cant find the elder scrolls online folder in my documents

ZOS_PierreL · July 2014

Hello @‌MrTak ,

Did you try the Repair option on the launcher?

Players can repair the files for The Elder Scrolls Online on their computer by following the steps below:

First, start The Elder Scrolls Online launcher by double clicking on the icon on your desktop.
Wait for the launcher to finish starting.
If multiple ESO clients are installed and available through the launcher, make sure to have the correct version highlighted by clicking on it once.
In the middle of the launcher there will be an entry for Game Options next to an icon of a small cog wheel.
Open the Game Options dropdown menu and click on the option for Repair.
Allow the launcher to examine all the files for the game. This may take some time.
If any files are found to have problems, the launcher will re-download those files.

This should allow you to play the game.

You can also check if all the updates are correctly installed :

- Manually update your launcher. Details on how to do this can be found here.

- If the above step do not resolve your issue, please try the following:

Open the game installation directory “Zenimax Online”
Open the folder named “Launcher”
Inside the “Launcher” folder, there is a folder named “ProgramData”
Delete the “ProgramData” folder
Open the launcher and download update
Click “Play”

If this does not resolve the error, please contact our Customer Support. Our team will be pleased to help you if your .txt is not fixed with the repair.