"Lost Lobby Connection" every time when creating new character

Alaya · February 11

Everything else in the game works just fine, except character creator where you only have a very limited time to create a character. I didn't have this issue before until Necrom (that I can recall). There seems to be no fix with this issue as of yet, why is that?

Alaya · February 11

Oh, this gets better. I went to use an appearance change token, and that too lost lobby connection. So what's the deal here? Can't make a character, can't tweak your character's looks either?

Elsonso · February 11

How much time are we talking about, here?

ZOS_Phoenix · February 11

@Alaya

For that error, we would recommend the steps in this article. Please let us know if they help!

Alaya · February 11

Okay, so I have two different installations of ESO for two accounts, the only thing shared is what's in the Documents folder. It usually times out before 5 minutes (character creator).

Looking at the article, I knew because the router/modem is shared by everyone in the house, I could not do that, so instead, I tried a VPN.

Then I went to the next section and decided to turn off all addons.

With both of these steps taken, I was able to spend much more time creating a character without any lost lobby connections. Not sure exactly what did it, the VPN or the addon turn off, either way, it worked for me.

ZOS_Bill · February 13

Thank you for the update regarding these disconnections when creating a character. As the OP is no longer getting the "Lost lobby connection" error we've decided to close the thread.