Can I get an update about a reported bug?

WildRaptorX · April 2021

I have not been able to complete the quest Ripple Effect for almost 2 months as the NPC - Alana - will not spawn.

Support told me that the bug has been sent to the developers and it’s being reviewed.

Others are able to complete the quest so it’s my account specifically.

Can I get an update about the progress of this issue?

Btoop · August 2023

Given that it has been two months and it appears to only be an issue for yourself, I would personally open a new ticket and reach out to support again for assistance.

Marcus684 · August 2023

Btoop wrote: »

Given that it has been two months and it appears to only be an issue for yourself, I would personally open a new ticket and reach out to support again for assistance.

Opening a new ticket resets the timer and puts you back at the end of the support line, according to Dev comments I've seen here.

Maybe @ZOS_JessicaFolsom can look into the status of your ticket?

ZOS_Kevin · August 2023

Do you have a ticket for this @WildRaptorX? If you submit a new ticket, it will push you back in the line, so having the original ticket number would be best here. We can pass that on to our customer service team for review.

WildRaptorX · August 2023

@ZOS_Kevin

This post is from over two years ago. This was patched two years ago.

valenwood_vegan · August 2023

Nice to see that even Kevin isn't immune from being fooled by a necro!

Btoop · August 2023

WildRaptorX wrote: »

@ZOS_Kevin

This post is from over two years ago. This was patched two years ago.

Huh, I didn't expect a post this old to be within the first few pages of 'unanswered'.

NoSoup · August 2023

hahaha this is the most awesome thread of the day hahaha

ZOS_Kevin · August 2023

Well played, necro thread. Well played.

Marcus684 · August 2023

@ZOS_Kevin whoops I missed the date too. Sorry