Instant crash report after pressing play

SBC · October 2022

So what's odd is I just played yesterday. Today, suddenly, as soon as I click play I get the black screen, then crash report. I have already repaired from launcher and it changed nothing. This is the log I get.

====================================================================
eso has stopped working.
====================================================================

[reporter]
version = 0.01

[extra]
ProductName = eso
Version = eso.live.8.1.8.2558106
branch = live
client.executablebits = 64
client.mode = startup
client.session_start_timestamp = 2022-10-24T04:30:54.113-05:00
client.timestamp = 2022-10-24T04:30:55.317-05:00 -frme 0-
cpu.arch = 9
cpu.count = 12
cpu.level = 6
cpu.type = 8664
exe.buildnum = 2558106
exe.opt = release
exe.reltype = public
exe.type = client
mem.system_physical = 16173
os.osbits = 64
os.platform = windows
os.version = 10.0.22621.
ptime = 1960
reportfield.ver = 4
version.major = 8
version.patch = 1
version.subpatch = 8

ZOS_Bill · October 2022

@SBC

Our help article below has troubleshooting to assist with ESO crashing.

What do I do if ESO is crashing with the error "ESO has stopped working"?

SBC · October 2022

ZOS_Bill wrote: »

@SBC

Our help article below has troubleshooting to assist with ESO crashing.

What do I do if ESO is crashing with the error "ESO has stopped working"?

Changed nothing.

Everything is up to date, with or without addons does not matter as I can't even get to the intro scene (though I HAVE attempted with and without). I played the game, logged out, did nothing but closed the laptop lid, I went to work and came back home and then it didn't work. I have tried everything in every article short of uninstalling and reinstalling mostly because that doesn't even make sense.

I reinstalled, also changed nothing.

ZOS_Bill · October 2022

@SBC

Thank you for the update. There could be an issue with your settings leading to these crashes.

Try deleting these two settings files to ensure ESO is at it's default settings. To do so, follow the instructions below:

Open up the Documents folder on your computer.
Open the Elder Scrolls Online folder, then open the Live folder.
Find the ShaderCache and UserSettings files.
Create copies of each file, then delete the originals.
Close everything and start ESO again.

NOTE: This will reset all in-game settings to their defaults. Please take a moment when you next log in to review the settings for the game.

SBC · October 2022

ZOS_Bill wrote: »

@SBC

Thank you for the update. There could be an issue with your settings leading to these crashes.

Try deleting these two settings files to ensure ESO is at it's default settings. To do so, follow the instructions below:
Open up the Documents folder on your computer.

Open the Elder Scrolls Online folder, then open the Live folder.

Find the ShaderCache and UserSettings files.

Create copies of each file, then delete the originals.

Close everything and start ESO again.

NOTE: This will reset all in-game settings to their defaults. Please take a moment when you next log in to review the settings for the game.

Yep, that worked. I put the UserSettings back just to see and it crashed with it replaced with the original.

ZOS_Bill · October 2022

We appreciate the update and that a new usersetting file has resolved the crashing. With the issue resolved, we will go ahead and close the thread from further posts.