The issues related to logging in to the European PC/Mac megaserver have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!
The initial response is an auto-reply. However, IIRC, instructions are included that we need to reply to that initial response if the problem persists. Then you should receive a human response though the timeframe will depend on their workload.
@ZOS_Bill or one of their colleagues may be able to help you with your ticket. Good luck.