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CROWN STORE BUG: Cannot gift items at full price that are on ESO+ Discount

DragonRacer
DragonRacer
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@ZOS_Kevin

I believe I now understand what this (https://forums.elderscrollsonline.com/en/discussion/comment/7569098) OP was talking about, and we all misunderstood them. And the article linked in that post either has bad information or the Crown Store has a recently-added-and-missed bug. The OP of that posts is on PC, judging by their screenshot. I am on PS5. So, this is not limited to a specific user or platform, but rather seems to be a platform-wide issue that has been around at least since around April 13th, according to OP's post.

Some of my guildmates last night said that the Sithis Statue could not be gifted and were confused as to why. Several people were experiencing this. So, I decided to try.

See here that the Sithis Statue is in the Crown Store for a limited time and also contains an ESO+ member discount.

44xWS4p.jpg

Now, in the past, one could do two things with an ESO+ discounted item: if you are an ESO+ subscriber (I am), you can buy it for yourself at the discounted price. OR you could gift the item to anyone else at the full store price.

However - and this is a very recent thing we are noticing - if an item has an ESO+ discounted price on it, IT WILL NOT ALLOW YOU TO GIFT IT T ALL. Period. Not at full price or in any conceivable manner.

I can select to purchase this for myself just fine, per below (although note it is showing as if it will charge me, an ESO+ subscriber, full price of 3,500 Crowns for it?).

x9DdZCx.jpg

But see what happens when I choose to try and gift it? Text is in red and cannot be clicked on. I 100% cannot gift this item, even at full price (which is clearly showing as 3,500 Crowns).

NZUE6fF.jpg

Was this an intended change to the Crown Store or was this change not intended? And is the ESO+ subscriber discount bugged since the screenshot that showed as "for myself" didn't reduce the 3,500 Crowns to 2,800 Crowns?

Please let me know if there's anything further I can do to help, like clicking on anything or anywhere else. The only thing I'd prefer to do is not actually spend my Crowns in the name of Science™, because they did cost me money. ;)
PS5 NA. GM of The PTK's - a free trading guild (CP 500+). Also a werewolf, bites are free when they're available. PSN = DragonRacer13
  • ZOS_Kevin
    ZOS_Kevin
    admin
    Thanks for the follow up here, @DragonRacer. So we have the bug registered and looking into a solution. We do have a current work around solution. If you use the gifting keybind (F on keyboard/ right stick on gamepad), then you should be able to gift to other players. (Had to edit to clarify. I hit enter too early!)
    Edited by ZOS_Kevin on May 6, 2022 3:53PM
    Forum Manager for ZeniMax Online Studio and Elder Scrolls Online
    Dev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • DragonRacer
    DragonRacer
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    ZOS_Kevin wrote: »
    Thanks for the follow up here, @DragonRacer. So we have the bug registered and looking into a solution. We do have a current work around solution. If you use the gifting keybind (F on keyboard/ right stick on gamepad), then you should be able to gift to other players. (Had to edit to clarify. I hit enter too early!)

    @ZOS_Kevin

    At what point would I hit R3 (right stick on controller)? The screeshots I provided are from me hitting R3 on the item in the Crown Store to open the gifting menu. Are you saying once I highlight the red "as a gift", hit R3 again?
    PS5 NA. GM of The PTK's - a free trading guild (CP 500+). Also a werewolf, bites are free when they're available. PSN = DragonRacer13
  • ZOS_Kevin
    ZOS_Kevin
    admin
    Trying to get additional information on that now. I'll get back to you soon here.
    Forum Manager for ZeniMax Online Studio and Elder Scrolls Online
    Dev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • DragonRacer
    DragonRacer
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    Thanks, Kevin! That detailed rundown makes sense now and I will pass it along to the folks that were having problems and see if it helps them out.
    PS5 NA. GM of The PTK's - a free trading guild (CP 500+). Also a werewolf, bites are free when they're available. PSN = DragonRacer13
  • Zyva
    Zyva
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    This is obviously the work of Sheogorath. Where is his mega-glowing-statue, he thinks? With its wheels of cheese?
    Zyvä (Nightblade) ~ Purricâne (Sorcerer) ~ Boñfürr (Dragonknight) ~ Cätnïp (Warden) ~ Boñespùrr (Necromancer)~ Catsänova (Templar)
  • ceiron
    ceiron
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    Broken on ps4 eu. Some items going shortly too. I think this is the first time ever a crownstore bug has not been fixed immediately.

    I have crowns to sell but cannot gift what people want. Even if i use r3 directly it wont go through still. The purchase option remains blank that way.
  • ZOS_Kevin
    ZOS_Kevin
    admin
    We'll pass this not along, @ceiron that the workaround is not working for you on PS4. Thank you for the feedback.
    Forum Manager for ZeniMax Online Studio and Elder Scrolls Online
    Dev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • ceiron
    ceiron
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    @ZOS_Kevin ty.

    Another issue a guild mates eso plus expired. Hes renewed. Got the crowns but had no dlc access.

    Possibly related?

    Told him to put a ticket but any advice?
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