I've been having trouble with this quest for several months now, which means I can't progress on this character, which is one of my favorite alts. Support has been... well, let's put it this way, their two suggestions are (1) repair the game (useless) and (2) abandon the quest (if I have to I will, but this will require an unreasonable amount of backtracking to figure out where I first picked it up, hugely wasting my time).
Edited by ZOS_Bill on January 20, 2022 10:51PM
So I'm basically wondering whether anyone else has encountered this issue and has some actual practical workarounds.
Here is what happened: I played through Shornhelm Divided to the point where you are supposed to search the upper city for evidence. I picked up the first bit of evidence with no problems. Then the quest log said to kill Orzolag, with a map marker in the Barracks building. The moment I entered the Barracks, I got a notification that I had killed Orzolag. My best guess is that maybe someone else killed Orzolag in the next room, and I got credit for it, although I searched both wings of the building and couldn't find a dead body, Orzolag or otherwise, anywhere in the building. After waiting several hours on end over the last several months, obviously in various login sessions, Orzolag never reappeared so that I could kill her myself.
Now, I don't really know what the next steps are supposed to be, as the UESP detailed walkthrough is... not so detailed with respect to this phase of the quest, and just says, "get Orzolag's evidence." But there is a quest marker that says "Orzolag's chest" is below me, and there's a locked door in that room that says "Barracks Prison Cells" that I can't open, the name and the "E" option are greyed out. So I'm assuming that you are normally supposed to kill Orzolag, loot the body for a key to the prison cells door, open the door, go downstairs, and loot Orzolag's chest for the evidence.
However, since I did not and apparently can not kill Orzolag, as far as I can tell, I have no way to obtain the key, therefore no way to open the door, therefore no way to obtain the evidence, therefore no way to complete this quest and the zone as a whole. If I absolutely have to, I suppose I will eventually abandon the quest and start over, but it seems ridiculous to me that support couldn't just provide me with a key or reset it so that I can kill Orzolag myself. But here we are.
Has anyone else encountered this problem, and if so, were you able to find a solution other than starting all over from the beginning?