Purchased 5500 Crowns only received 5000

azjuwelz · December 2021

Today I made a purchase of 5500 crowns through the Xbox store, currently discounted. It shows in my Microsoft account order history that it was 5500 crowns, but I only received 5000.

Check your balances, everyone.

Xbox NA

Elsonso · December 2021

Obvious stupid question... Are you sure that you had as many Crowns as you think you had, before the purchase?

azjuwelz · December 2021

Yes.

DrSlaughtr · December 2021

Considering you can't buy just 5000 at all I'd say that's an issue.

Mik195 · December 2021

I had a wierd experience when buying crowns today too. When I purchased, I got an error message that implied that the sale didnt go through and I should try again later. But I got the crowns and the email receipt from Microsoft. I think I got the right number of crowns.

M_Volsung · December 2021

Submit a support ticket, post the number here, and tag a mod to make sure it went to the right pigeon hole.

ZOS_Chiroptera · December 2021

Hi @azjuwelz, please do submit a ticket about this.

azjuwelz · December 2021

I did submit a ticket and my issue was resolved. I posted it here because this was such an odd occurrence it sounded like it might be a coding bug that others might need to watch out for.

Thanks!

Bowmanganie · December 2021

Mik195 wrote: »

I had a wierd experience when buying crowns today too. When I purchased, I got an error message that implied that the sale didnt go through and I should try again later. But I got the crowns and the email receipt from Microsoft. I think I got the right number of crowns.

Had the same thing. Everything went thru correctly, but there is an error at some point in the system it seems

ZOS_Bill · December 2021

The OP has posted that the issue was resolved after submitting a ticket. Therefoe we will now lock the thread since the issue has been resolved.