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Game is crashing on startup

delichon
delichon
✭✭
After pressing Play button I see a black window for a while after that the client finishes its work. I have no error messages neither any suspicious messages in ESO log files. This behaviour is the same with Steam or without. I haven't played for a while so I have no idea what update cause this. But I never had such problem before. Last time I played it was this spring or begining of this summer.

I have Windows 10 with latest updates installed. Lastest direct x is the part of the updates, so apparently it's latest. And I have latest Visual C++ libraries installed either.
I have executed sfc /checknow and all system files seem to be ok.
I have NVidia RTX 2060 video adapter with latest drivers.
I doesn't have the setting "Select the preferred graphics processor for this program" in my Nvidia control panel. But I have only one adapter and it shouldn't be an issue.
I have tried to repair my client several times, so apparently it's not corrupted.
I have deleted ESO folder from My documents, so the client starts with default settings and no addons.

I have tried different compatibility modes and running as administrator, no success.

Some more related information from Windows Event Viewer:
Version=1
EventType=BEX64
EventTime=132835349059731702
ReportType=2
Consent=1
UploadTime=132835349062354693
ReportStatus=268435456
ReportIdentifier=d845ccf6-fcc4-4c75-9bf7-683a4d8d7d42
IntegratorReportIdentifier=b6493451-0b91-439e-967a-98cb1d5dff89
Wow64Host=34404
NsAppName=eso64.exe
OriginalFilename=ESO.exe
AppSessionGuid=00003378-0001-0005-fdaa-1dcc0bedd701
TargetAppId=W:0006a386b95f307ae399ddc317f9f879da6800000904!0000ba39b4086508758b6da6e0aeb5f8b2ec15cf0450!eso64.exe
TargetAppVer=2021//12//02:00:27:58!2a33e1c!eso64.exe
BootId=4294967295
TargetAsId=993
UserImpactVector=272
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=f8b4c0bed1a1a08a2186662470050e32
Response.BucketTable=5
Response.LegacyBucketId=1262809052208238130
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=eso64.exe
Sig[1].Name=Application Version
Sig[1].Value=1.0.0.1
Sig[2].Name=Application Timestamp
Sig[2].Value=61a8130e
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_2264
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Offset
Sig[6].Value=PCH_84_FROM_unknown+0x0000000000000000
Sig[7].Name=Exception Code
Sig[7].Value=c0000005
Sig[8].Name=Exception Data
Sig[8].Value=0000000000000008
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.19042.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=2264
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=2264db07e74365624c50317d7b856ae9
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=875f
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=875fa2ef9d2bdca96466e8af55d1ae6e
UI[2]=F:\apps\SteamLibrary\steamapps\common\Zenimax Online\Launcher\..\The Elder Scrolls Online\game\client\eso64.exe
LoadedModule[0]=F:\apps\SteamLibrary\steamapps\common\Zenimax Online\Launcher\..\The Elder Scrolls Online\game\client\eso64.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\System32\PSAPI.DLL
LoadedModule[5]=C:\WINDOWS\System32\IMM32.dll
LoadedModule[6]=C:\WINDOWS\System32\USER32.dll
LoadedModule[7]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[8]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[9]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[10]=C:\WINDOWS\System32\win32u.dll
LoadedModule[11]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[12]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[13]=F:\apps\SteamLibrary\steamapps\common\Zenimax Online\The Elder Scrolls Online\game\client\granny2_x64.dll
LoadedModule[14]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[15]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[16]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[17]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[18]=C:\WINDOWS\System32\sechost.dll
LoadedModule[19]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[20]=F:\apps\SteamLibrary\steamapps\common\Zenimax Online\The Elder Scrolls Online\game\client\steam_api64.dll
LoadedModule[21]=F:\apps\SteamLibrary\steamapps\common\Zenimax Online\The Elder Scrolls Online\game\client\bink2w64.dll
LoadedModule[22]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[23]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
LoadedModule[24]=C:\WINDOWS\System32\ole32.dll
LoadedModule[25]=C:\WINDOWS\System32\combase.dll
LoadedModule[26]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[27]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[28]=C:\WINDOWS\System32\bcrypt.dll
LoadedModule[29]=C:\WINDOWS\System32\SETUPAPI.dll
LoadedModule[30]=C:\WINDOWS\SYSTEM32\MSVCP140.dll
LoadedModule[31]=C:\WINDOWS\SYSTEM32\WSOCK32.dll
LoadedModule[32]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[33]=C:\WINDOWS\SYSTEM32\VCRUNTIME140_1.dll
LoadedModule[34]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[35]=F:\apps\SteamLibrary\steamapps\common\Zenimax Online\The Elder Scrolls Online\game\client\icuuc55_x64.dll
LoadedModule[36]=C:\WINDOWS\SYSTEM32\XINPUT9_1_0.dll
LoadedModule[37]=F:\apps\SteamLibrary\steamapps\common\Zenimax Online\The Elder Scrolls Online\game\client\icuin55_x64.dll
LoadedModule[38]=F:\apps\SteamLibrary\steamapps\common\Zenimax Online\The Elder Scrolls Online\game\client\D3DCOMPILER_47.dll
LoadedModule[39]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
LoadedModule[40]=F:\apps\SteamLibrary\steamapps\common\Zenimax Online\The Elder Scrolls Online\game\client\icudt55_x64.dll
LoadedModule[41]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
LoadedModule[42]=C:\Program Files (x86)\Steam\gameoverlayrenderer64.dll
LoadedModule[43]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[44]=C:\WINDOWS\System32\Shlwapi.dll
LoadedModule[45]=C:\WINDOWS\system32\bthprops.cpl
LoadedModule[46]=C:\WINDOWS\System32\SHCORE.dll
LoadedModule[47]=C:\WINDOWS\system32\DEVOBJ.dll
LoadedModule[48]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.19041.1110_none_60b5254171f9507e\comctl32.dll
LoadedModule[49]=C:\WINDOWS\system32\BluetoothApis.dll
LoadedModule[50]=C:\WINDOWS\System32\NSI.dll
LoadedModule[51]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
LoadedModule[52]=C:\WINDOWS\SYSTEM32\SspiCli.dll
LoadedModule[53]=C:\WINDOWS\System32\Wintrust.dll
LoadedModule[54]=C:\WINDOWS\SYSTEM32\MSASN1.dll
LoadedModule[55]=C:\WINDOWS\system32\DbgHelp.dll
LoadedModule[56]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[57]=C:\WINDOWS\system32\libcrypto.dll
LoadedModule[58]=C:\WINDOWS\SYSTEM32\cryptsp.dll
LoadedModule[59]=C:\WINDOWS\system32\dinput8.dll
LoadedModule[60]=C:\WINDOWS\SYSTEM32\inputhost.dll
LoadedModule[61]=C:\WINDOWS\SYSTEM32\CoreMessaging.dll
LoadedModule[62]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[63]=C:\WINDOWS\SYSTEM32\CoreUIComponents.dll
LoadedModule[64]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
LoadedModule[65]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
LoadedModule[66]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[67]=C:\WINDOWS\System32\imagehlp.dll
LoadedModule[68]=C:\WINDOWS\SYSTEM32\gpapi.dll
LoadedModule[69]=C:\Windows\System32\cryptnet.dll
LoadedModule[70]=C:\WINDOWS\SYSTEM32\profapi.dll
LoadedModule[71]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
LoadedModule[72]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[73]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[74]=C:\WINDOWS\SYSTEM32\windows.storage.dll
LoadedModule[75]=C:\WINDOWS\SYSTEM32\Wldp.dll
LoadedModule[76]=C:\WINDOWS\SYSTEM32\textinputframework.dll
LoadedModule[77]=C:\WINDOWS\system32\Oleacc.dll
LoadedModule[78]=C:\Program Files (x86)\Steam\steamclient64.dll
LoadedModule[79]=C:\WINDOWS\SYSTEM32\Secur32.dll
LoadedModule[80]=C:\WINDOWS\SYSTEM32\MSWSOCK.dll
LoadedModule[81]=C:\Program Files (x86)\Steam\vstdlib_s64.dll
LoadedModule[82]=C:\Program Files (x86)\Steam\tier0_s64.dll
LoadedModule[83]=C:\WINDOWS\SYSTEM32\d3d11.dll
LoadedModule[84]=C:\WINDOWS\SYSTEM32\dxgi.dll
LoadedModule[85]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll
LoadedModule[86]=C:\WINDOWS\SYSTEM32\drvstore.dll
LoadedModule[87]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvwgf2umx_cfg.dll
LoadedModule[88]=C:\WINDOWS\system32\nvspcap64.dll
LoadedModule[89]=C:\WINDOWS\SYSTEM32\dxcore.dll
LoadedModule[90]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvngx.dll
LoadedModule[91]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\_nvngx.dll
LoadedModule[92]=C:\WINDOWS\SYSTEM32\nvapi64.dll
LoadedModule[93]=C:\WINDOWS\SYSTEM32\DEVRTL.dll
LoadedModule[94]=C:\WINDOWS\SYSTEM32\SPINF.dll
LoadedModule[95]=C:\Program Files\NVIDIA Corporation\NvTelemetry\NvTelemetryAPI64.dll
LoadedModule[96]=F:\apps\SteamLibrary\steamapps\common\Zenimax Online\The Elder Scrolls Online\game\client\nvngx_dlss.dll
LoadedModule[97]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvcuda64.dll
LoadedModule[98]=C:\Program Files\NVIDIA Corporation\NvTelemetry\NvTelemetryBridge64.dll
LoadedModule[99]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[100]=C:\WINDOWS\system32\wbem\wbemprox.dll
LoadedModule[101]=C:\WINDOWS\SYSTEM32\wbemcomn.dll
LoadedModule[102]=C:\WINDOWS\system32\wbem\wbemsvc.dll
LoadedModule[103]=C:\WINDOWS\system32\wbem\fastprox.dll
LoadedModule[104]=C:\WINDOWS\SYSTEM32\amsi.dll
LoadedModule[105]=C:\WINDOWS\System32\MMDevApi.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
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OsInfo[32].Key=ring
OsInfo[32].Value=Retail
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OsInfo[34].Key=fconid
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
FriendlyEventName=Stopped working
ConsentKey=BEX64
AppName=ESO
AppPath=F:\apps\SteamLibrary\steamapps\common\Zenimax Online\Launcher\..\The Elder Scrolls Online\game\client\eso64.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=C97F3DAB0838A380B11F857E90A1A89B
MetadataHash=1297423881

I have support ticket 211209-001771.
  • delichon
    delichon
    ✭✭
    Oh, I've found in another topic, it can be test mode... I'll check, but I need this mode for some of my old devices which doesn't have signed drivers.
    Options
  • delichon
    delichon
    ✭✭
    Yup, it's the test mode. The problem is kind of solved..
    Options
  • ZOS_Bill
    ZOS_Bill
    admin
    Thank you for the update. With the issue resolved for the OP, this thread is now being closed.
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