Game does not launch after clicking Play

cfeltsb14_ESO · December 2021

So recently decided to start playing again, and I'm unable to get the game to launch. I can load the patcher, i hit play, nothing happens after that. The game previously worked fine on this pc, the OS has been updated to win 11 though. I have checked all the proxy settings, etc, i've done a repair 3 times, and fully uninstalled and reinstalled the game 2x now. Attached is the game consultant report. Any help would be appreciated.

ZOS_Bill · December 2021

@cfeltsb14_ESO

There are a few additional steps you can try found in the link below.

What do I do if ESO is crashing with a black screen after I press Play?

cfeltsb14_ESO · December 2021

ZOS_BillE wrote: »

@cfeltsb14_ESO

There are a few additional steps you can try found in the link below.

What do I do if ESO is crashing with a black screen after I press Play?

Done every single thing on there already. Drivers are up to date. No mods at all. I do not get ANY response after hitting play. The play button goes to a disabled state, under task manager a new process starts ESO that consumes 0% cpu, averages 2.6 mb memory, no disk, no network. No black screen, nothing. It just sits until i kill the task and not even as much as a flicker of a launch.

Crossed my fingers, did it all again, made sure its set to use the Nvidia. Nothing. Click play, short hourglass. Same result. Not even so much as a flicker.

cfeltsb14_ESO · December 2021

Ticket is already submitted as well.

KilianDermoth · December 2021

I had the same problem a few weeks ago.

Try to deinstall your network adapter, restart and reinstall it. It worked for some people permanently this way.

For example here:
https://forums.elderscrollsonline.com/en/discussion/comment/7448797#Comment_7448797
https://forums.elderscrollsonline.com/en/discussion/comment/7439258#Comment_7439258

cfeltsb14_ESO · December 2021

KilianDermoth wrote: »

I had the same problem a few weeks ago.

Try to deinstall your network adapter, restart and reinstall it. It worked for some people permanently this way.

For example here:
https://forums.elderscrollsonline.com/en/discussion/comment/7448797#Comment_7448797
https://forums.elderscrollsonline.com/en/discussion/comment/7439258#Comment_7439258

erty

Thanks KilianDermoth, thats surprising for a fix, especially since it worked. I wouldn't have ever guessed since everything except ESO worked. Well now to make the choice. Continue in swtor, or pick eso back up. lol thanks

ZOS_Bill · December 2021

@cfeltsb14_ESO

What is your current ticket number?

We can check the current status of your open ticket.

cfeltsb14_ESO · December 2021

ZOS_BillE wrote: »

@cfeltsb14_ESO

What is your current ticket number?

We can check the current status of your open ticket.

Closed it. normal runaround. Do all these steps you already said you did in your ticket! and do them again! The fix above solved the issue.

ZOS_Bill · December 2021

Thank you for the update. Since the OP has resolved the issue, we will now lock the thread from further postings.