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Purchased Blackwood, no access

DoTHurts
DoTHurts
✭✭✭
I purchased Blackwood and it is registered on my account, but there is no access and there is still the option to upgrade. I have submitted a ticket 24hrs ago and haven’t heard anything yet.
Edited by ZOS_Bill on September 7, 2021 10:47PM
  • ZOS_Bill
    ZOS_Bill
    admin
    @DoTHurts

    Could you provide us with your ticket number?

    This is so we can check on the ticket status and provide you with an update.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • Khemitude
    Khemitude
    Soul Shriven
    @ZOS_BillE

    Also experiencing this same issue though in my case its the whole Blackwood Collection so can't access any of the previous chapters either. Over 24 hours waiting for a response now other than the autoreply that happened shortly after sumbitting the ticket.

    210906-007438



    Edited by Khemitude on September 7, 2021 11:40PM
  • ZOS_Bill
    ZOS_Bill
    admin
    @Khemitude

    Thank you for including the ticket number in your post. We've sent you a forum PM with the latest update on your ticket.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
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