Staff Member please help

abuniffpreub18_ESO · July 2021

I'm trying to get my game back. I filled out the form yesterday and again today but when I submit the info instead of a ticket number all I get is a blank space, no number. Any idea what's wrong.

ZOS_Kevin · July 2021

Hi @abuniffpreub18_ESO. Can you share more detail around the issue for us? That way, we can go through the proper channels to help.

abuniffpreub18_ESO · July 2021

Hi
I went to support, Account Recovery, can't login. Filled out all the info including my start date with the game which is day one.
2/1/2014 5 days early access J6TAK346NET47L34YLKK. Clicked submit and it says here is your ticket # , but it's blank.

A couple months ago I had a major crash, lost everything. I finally got back on PS4 and downloaded the game from the cloud but when I try to login with any email all I get is - Email Address Format is Invalid. I get nothing linked, can't start new, etc.

I sure hope you can find out something.

ZOS_Bill · July 2021

@abuniffpreub18_ESO

We've sent you a forum PM to get more information to help find the ticket you started.