Social Mute

Alaf · June 2020

I'm a brazilian content creator with youtube and twitch channel. I hold several events weekly including lives with more than 100 viewersm give away and others content. Tonight I did a live pvp in Cyrodil to play with my 3 guilds. I also asked every one to rescpect the players and don`t give tbag or other inapropriate comtuct. I switched characters in the end of the live to deliver the orders of training sets and than it appears a message box indicating that my trade is disabled and also the e-mail system. What should I do? I can't be blocked because I help novice players by sending training sets and I do have a lot of resposabilities as a guild leader and streamer. Please could you check what happen and fix it as soon as possible?

Tickt Numer 200612-000598

ZOS_Adrikoth · June 2020

Hey @Alaf we can confirm that your ticket is in the right place and a member of our support staff will reply as soon as possible.

Thank you for your patience, as we are currently experiencing high contact volumes due to the impact of COVID-19 and you may experience increased waiting times when contacting Customer Support.

Alaf · June 2020

can it take too long? I will go live in a few hours I need to use the trade and send emails
@ZOS_Adrikoth

Raisin · June 2020

Alaf wrote: »

can it take too long? I will go live in a few hours I need to use the trade and send emails
@ZOS_Adrikoth

I don't want to misinform here or get your hopes down, but you are more likely looking at 1-2 weeks of waiting. I have seen one or two cases on the forums that seemed to get a fix within a few hours, but that hasn't been the norm. I do hope that maybe you'll get lucky or ZOS considers your case special circumstance.

Alaf · June 2020

complicated; / I need to solve something I'm trying to get a partnership with Twitch TV We are doing outift events and others I need to trade

SiKlope · April 2021

I have the same problem. In 2020 I sent two tickets reporting my situation, but I did not receive any significant help.

ZOS_Bill · April 2021

With this thread being over a year old and the OP issue resolved, we will be closing the thread from further discussion.