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I cannot sign in at all in game or on elderscrollsonline.com

JoeCapricorn
JoeCapricorn
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I keep getting a message saying that my username may be incorrect or inactive at this time.

When I try to log-in on the website to view my account information, it gives this error "There was a problem processing your request, please try again!"

What is happening?
I simp for vampire lords and Glemyos Wildhorn
  • IrishLassy
    IrishLassy
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    I am getting the same message.
  • PBnJ66
    PBnJ66
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    I'm having the same issue.
  • Astiron
    Astiron
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    Same here. PC NA
  • ZOS_Bill
    ZOS_Bill
    admin
    We are currently investigating some issues preventing players from logging into the ESO servers.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • BigM
    BigM
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    Yep same here.
    “The greatest enemy of knowledge is not ignorance, it is the illusion of knowledge.”
    ― Stephen Hawking
  • JoeCapricorn
    JoeCapricorn
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    Glad I'm not the only one. This set off my anxiety. -.-
    I simp for vampire lords and Glemyos Wildhorn
  • LeonAkando
    LeonAkando
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    I'm having the same issue. I can't log into the ESO website or my account. PC NA - Steam Account.
  • adirondack
    adirondack
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    same - assuming their login server is having some 'issues'. its happened before, probably back up soon-ish. Time for a walk.
    Ray
  • radogamer
    radogamer
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    Same here the game is telling my login is inactive or incorrect and the site is throwing this error

    there was a problem processing your request please try again
  • PBnJ66
    PBnJ66
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    Glad I'm not the only one. This set off my anxiety. -.-

    Mine too!
  • darvaria
    darvaria
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    Thankful other people are having this issue too. I already filed account recovery.
  • Lazze
    Lazze
    Soul Shriven
    Same here PC/EU
  • gameswithaspoon
    gameswithaspoon
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    Same here, PC/NA. Unable to login on the website either.
    Spoon-no-Soup Former Emperor Argonian Templar AD BWB
    Spoon-ware-Soup Former Emperor Argonian Stamplar AD Bahlokdaan
    Guild Leader Imperium of the Eagle Ravenwatch NA-PC
    Takes Drive-Thru Orders for This is a Wendy's.
  • Rittings
    Rittings
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    That extended maintenance was sooooo worthwhile :D looooool I'm beginning to wonder what on earth is going on at Zenimax at moment.
  • radogamer
    radogamer
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    ZOS_BillE wrote: »
    We are currently investigating some issues preventing players from logging into the ESO servers.

    Please let us know where we can find our what you guys find and when there is a fix.
    Thanks
  • Hollyniss
    Hollyniss
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    Good to know I'm not the only one having this issue
  • radogamer
    radogamer
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    There's a free to play event so the server probably got slamed!
  • MaxWacksem
    MaxWacksem
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    It seems to uncapitalize the capital letters in my sign-in name and I imagine it's doing the same to passwords.
    I can log in here but NO where else.
  • EmperorRemanIV
    EmperorRemanIV
    ✭✭✭
    Here in PC/EU i'm getting a "An unexpected internal error has occurred" message
    His Imperial Majesty, Reman IV, Emperor of Cyrodiil, Sunspire Saint, Baron/Thane of Falkreath, Solitude and Morthal, Lord of the Daggerfall Covenant, Ophidian Overlord of Sanctum Ophidia, Councilor of the Ebonheart Pact, General of the Covenant Army, Clan Father, Guardian of the Reach, Elsweyr, Galen and owner of Fort Redwater and Fort Linchal.
  • Rittings
    Rittings
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    radogamer wrote: »
    There's a free to play event so the server probably got slamed!

    Yeah, dropping a free to play on top of an already buggy and laggy game was a real kick in the teeth to us that have been loyal customers for so long. I mean... what else did they honestly expect???
  • terror_incarnate
    Same... I was concerned that my account had been hacked or something! At least ZOS are aware of the problem. I'm somewhat relieved it's not just me experiencing this! B)
  • ElseEmperor
    ElseEmperor
    Soul Shriven
    Here in PC/EU i'm getting a "An unexpected internal error has occurred" message

    Same here
  • Nightodie
    Nightodie
    Soul Shriven
    I have tried, no luck.
  • Roukoru
    Roukoru
    ✭✭
    same thing. Right after "common" timeout error 303/334 on area/zone change.
    置之死地而后生 (In the land of death -- fight!)
  • JoeCapricorn
    JoeCapricorn
    ✭✭✭✭✭
    I should add, since I forgot to in my OP, that I am on PC-NA.

    Best of luck in getting this fixed. <3
    I simp for vampire lords and Glemyos Wildhorn
  • Nestor
    Nestor
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    Me too.

    Grrrrr
    Enjoy the game, life is what you really want to be worried about.

    PakKat "Everything was going well, until I died"
    Gary Gravestink "I am glad you died, I needed the help"

  • Tommy_The_Gun
    Tommy_The_Gun
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    Same here, Username / Password "incorrect or inactive at this time". I hope this gets fixed.
    PC / EU
    Edited by Tommy_The_Gun on March 31, 2021 8:01PM
  • Rittings
    Rittings
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    okay... so PS4 NA server... I got in, but I had a "queue position" to get logged in before...

    That tells me... this is a server slammed issue... which again tells me... free to play event was a BAD idea.
  • radogamer
    radogamer
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    OK I'm in but now I'm in the eternal 5 second cue so that's a plus. Thanks guys.

    See you in game!
  • Tommy_The_Gun
    Tommy_The_Gun
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    radogamer wrote: »
    OK I'm in but now I'm in the eternal 5 second cue so that's a plus. Thanks guys.

    See you in game!

    I am too in "5 sec" queue... but that 5 seconds is more like 5 minutes...
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