Cannot login to PC NA

Kiira · March 2021

Continuously getting the "connection to server timed out" while waiting to zone in on any of my characters. Very frustrating. Can access other sites just fine.

RedMuse · March 2021

Can you access the EU server?

Kiira · March 2021

That, I do not know. I can try. I ended up giving up on logging in.

ZOS_Adrikoth · March 2021

Hey there @Kiira

The troubleshooting in this article may be able to help with this login issue. We also recommend trying to close both the game and launcher, then start the game again.

Kiira · March 2021

No.. I'm not the only one having this issue either. Nothing on that article was useful sadly. Restarting launcher, game and even pc did nothing. So I completely uninstalled and reinstalled - still same issue. Running admin did nothing. No firewall issues. No anti virus issues. I can get to character select, then it just loads and loads until it "times out" and I'm using discord just fine. (also no I cannot login to EU server either. Same thing. It loads my EU characters, but will not actually zone me into the game.)

ZOS_Adrikoth · March 2021

Greetings @Kiira

We're sorry to hear that this issue has continued. If you haven't already, please go ahead and submit a ticket with us at help.elderscrollsonline.com so that we can assist you further.

Kiira · March 2021

Needed to delete addons / addon folder. It then stopped giving me this error.

ZOS_Bill · March 2021

Thank you for the update. With the issue resolved after deleting add-ons, we will now be closing this discussion.